CenturyLink Japan Operations Center Engineer (Shift) in Tokyo, Japan
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Our team operates as an extension of our clients business. Our clients put their trust in our people and our solutions and we deliver to that trust. We collaborate internally and externally with credibility and discipline. We demonstrate agile leadership with a confidence in our abilities to deliver, whilst at the same time ensuring that we continue to raise the bar in all that we do. Our people are encouraged to face challenges with courage and confidence and to remember that our clients have placed their trust in what they do each day.
Operations Center is accountable for all platform and network for CenturyLink managed hosting customers and co-location customers. Operations Center works 24 x 7 by shift and support customer’s systems and services as an extension of their business.
Operations Center Engineer operates as Tier 1 and 2 and handles all email and phone call communication in Japanese and English with customers, and monitoring/case handling/Change Management/Incident Management, and escalates to next tier (not limited to higher tier engineers in Japan) if required.
2 members in a shift
12.5 hours and 2 hours break per shift
3 days on 3 days off : work on 3 days in shift and then will have 3 days off.
“Day” shift : 8:00 – 20:30
“Night” shift : 20:30 – 8:30
Day and Night shift changes every 5-6 weeks.
Shift schedule and work time may be subject to change.
Email and Phone based communications in both Japanese and English
Reading and Writing in both Japanese and English
Desirable language skills :
Japanese : Native level
English : Business level (better to have any certificate such as TOEIC)
Participate in mandatory meeting and training sessions
Monitor and maintain the health of managed hosting services
Work with customers to resolve issues in a timely manger
Follow CenturyLink process standards
Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments
Other duties as assigned
Required Skills (including Preferred Requirements)
Possess an understanding of basic Network
Possess an understanding of basic and working knowledge of
Unix (Solaris) and Linux (RedHat Enterprise Linux)
Windows 2003, 2008 and/or 2012
Database (Oracle, MSSQL and/or MySQL)
Major applications: Apache, Tomcat, IIS etc.
Good negotiation skills, Excellent verbal, written and analytical skills
Experience in systems support role
Report writing skills
Strong and Effective communication skills
Supportive and committed team player
Ability to work well in team environment
Flexible and adaptable
Assoc degree or equivalent education and relevant experience.
experience in specific area or equivalent.
May require technical certification.
Associates or Equivalent in Computer Science or Other Technology
Requisition #: 186010
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.