CenturyLink Carrier Relations Manager in Tokyo, Japan
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Responsible for managing a set of vendors and the associated spend which supports CenturyLink Asia Pacific’s budget. This will include relationship development, creation and execution of vendor strategy, contract negotiations to reduce cost and enhance product offerings, management of contractual terms and conditions to ensure compliance, communication of vendor strategy and capabilities to internal stakeholders, and facilitation of the vendor performance management process and direction of improvement plans.
Negotiate reduced cost rate sheets and manage spend with key vendors. Monitor company's performance against buying plans and revenue commitments. Take corrective actions if spend is not in accordance with requirements.
Assist with achieving competitive pricing for large RFP’s.
Achieve NetEx savings through circuit term management and negotiation of cost waivers and reductions on embedded base of inventory. Process timely request to vendors, verify reductions and ensure savings reports reflect the appropriate results.
Develop business relationships and business plans with each carrier that maximizes buying potential for CenturyLink Asia Pacific.
Negotiate and monitor vendor agreements keeping terms in line with internal organization policies, product service level requirements and industry standards. Consolidate agreements from previous acquisitions into a single, most desirable, purchase contract for CenturyLink Asia Pacific. Manage the contract approval process in alignment with CenturyLink’s Expenditure and Fiscal Approval Policy.
Oversee the onboarding internally of network vendors and new product services added to existing vendor agreements.
Manage vendor’s performance of service expectations and commitments in the agreement. Assist internal organizations with resolving vendor disputes. Proactively initiate, develop and drive supplier Service Improvement Programs when performance is not achieving the acceptable requirements or contractual SLAs, thus impacting Customer Experience; follow up on all actions, focusing on driving outcome to the identified success criteria.
Build and maintain methods of supplier performance data monitoring sufficient for trend analysis and recommendations, including high quality management information appropriate for use at Executive and Senior Executive reviews.
5+ years of relevant experience in a similar role, with strong relationships with major carrier providers in Asia Pacific
Excellent communications and interpersonal skills, strong problem solving abilities, and the ability to work with a globally diverse team.
Business and financial acumen, individual must be self-motivated, adaptive to changes and results-oriented.
Ability to build strong cross-departmental business relationships
Proven experience in account management, and with operational knowledge in telecommunications (Provisioning, Planning, Marketing, Project Management)
Proven experience in negotiating MSAs and SLAs, and establish brand new vendors.
Ability to interpret terms and conditions of purchase agreements and LEC tariffs, and use that knowledge to solve problems and create opportunities
Ability to manage and prioritize multiple projects and issues at the same time
Solid knowledge of last mile access technologies and data network solutions
Strong customer service focus
Native Japanese speaking candidate preferred, but otherwise complete fluency in Japanese and English (both spoken and written) is a must.
Bachelors or Equivalent in Business or Finance
Requisition #: 200807
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The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.