CenturyLink Senior IT Engineer (Unix & Linux) in Singapore, Singapore

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Location (Country):

City/Work Location : Singapore

Reporting to : Manager, Network Operations

Position Objective/ Summary:

The Senior IT Engineer (UNIX / LINUX) is a technical expert working as part of a Hosting Operations team.

Provide world class support to an enterprise level client base responsible for incident resolution, processing of change requests, and contributions to problem management for UNIX and Linux platform cases, as well as VMware ESX. The candidate will have a proven track record of UNIX, Linux system administration and VMware ESX ideally with professional qualifications such as RHCE, SCSA or VCP.

Job Description

Responsibilities:

  • Be the last point of escalation of UNIX / LINUX and VMware ESX related issues

  • Ability to take the lead in dealing with high priority case or escalation. Provide constant update until it gets resolved (end to end)

  • Mentoring other junior team member / newly join as required

  • Ensuring the customer and ticket is up to date at all times on incident progress.

  • Maintain, troubleshoot and co-ordinate replacement of faulty hardware.

  • Involved in the execution of Client Change Requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager.

  • Escalation of critical issues/outages to Hosting Manager and CAM as per procedures.

  • Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.

  • Daily review and action of open cases; updating Hosting Manager on current cases and their status as appropriate.

  • To provide comprehensive handovers to peers at the end of shift.

  • Attend Daily Operations and Change Review Meetings as required.

  • Logging cases to 3 rd party vendors requesting assistance on unresolved issues.

Requirements:

  • More than 8 years of relevant experience

  • Bachelor of IT or related discipline

  • Detailed working knowledge of UNIX (Solaris System), Linux (Redhat), and VMware ESX

  • Administration & comprehensive experience of configuring Sun Hardware, HP servers, Blade technology.

  • Veritas volume manager experience essential, along with working knowledge of Veritas and Sun clustering products.

  • Proven analytical and troubleshooting skills essential

  • Excellent troubleshooting and configuration experience of internet protocols which include and not limited to HTTP, TCP/IP, SSH, SFTP, FTP, DNS, DHCP

  • Knowledgeable in Linux Volume Manager (LVM), EXT3, VMFS

  • Knowledgeable in web server technologies such as SSL, load balancer

  • Script writing experience, .e.g: Shell scripting, Perl

  • Pro-active team player

  • Positive and adaptable attitude – able to perform all Operations Center job function as required

Qualifications

Competencies:

  • Be customer focused

  • Have excellent written and verbal communication skills

  • Be motivated and possess a ‘can do’ attitude

  • Work well as an individual and within a team

  • Be approachable at all times and have positive attitude

Education

Bachelors or Equivalent in Computer Science or Information Systems

Masters or Equivalent

Requisition #: 199332

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.