CenturyLink Lead Sales Engineer (Telco Presales) in Singapore, Singapore
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Position Objective/ Summary:
Reporting to the Manager of Sales Engineering, this incumbent is responsible for sell services and retaining revenue by providing technical customer support to assigned accounts. Apart from interacting with customers to execute the technical aspects of the sales strategy by developing appropriate solutions and building technical relationships, this incumbent is able to focus ambiguous customer needs into specific, deliverable requirements and solutions to help qualify and quantify opportunities.
Customer Meetings and Meeting Preparation: Leads and attends customer meetings in person and via the phone. Prepares highly complex technical proposals and presentations. Provides broad scope responses to product and industry questions. Demonstrates advanced solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
Customer Solution Development: Analyzes customers business needs and develops intermediate range strategies based on knowledge of customer’s current communication network, equipment and business on how company can competitively meet customer’s needs. Independently completes highly difficult, custom designs.
Internal and External Training: Advises customers and sales on technical aspects of company products including fit to customer’s needs, features, availability, etc Serves as mentor, team lead, and technical advisor to more junior colleagues by providing first level escalation, direction, and assistance. Actively involved in industry organizations and forums.
Thought leadership/Process Improvement: Internal feedback loop to product & sales leadership teams on customer experience, product features/functionality, Service Implementation/Management. Provides training to internal groups.
Customer Advocate: Acts as customer advocate as necessary for pre-sales activities and minimal post-sales activities.
Degree or above preferably in Engineering or related disciplines
Professional certifications in the field of networking and security is a plus.
At least 5 years hands on experience in network engineering technologies preferably in telecommunications industry
Problem Solving: Good analytical skills. Able to work through complex issues with a methodical approach.
Communication: Good written and verbal communication skills. Must have proactive communication style ensuring timely status of projects to account team & customers.
Computer Skills: Advanced MS Office Suite knowledge and usage.
Work Style: Able to work independently and as part of a team. Able to work under pressure with tight deadlines. Able to work on multiple projects simultaneously.
Bachelors or Equivalent in Engineering General
Requisition #: 186708
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.