CenturyLink Engineering Support Associate in London, United Kingdom
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The core function is to support the sales engineering team by undertaking tasks that enable primary sales engineering staff to focus on high revenue generating and complex activities. The role is intended to be a stepping stone to becoming an SE1 within 18 months. This is conditional on becoming Cisco Certified Network Associate (CCNA) certified. Studying for this will be self-taught and in addition to the core role. Examination fees and books will be paid for.
Manage post-sales engineering packages to further enhance the Company's customer experience.
Provides technical audits in support of identifying revenue generating opportunities.
Provides process management and customer engagement for low revenue generating engineering tasks that are fundamental to a positive customer experience.
Helps primary account sales engineers further their contributions to the Company’s financial success.
Communication: Intermediate written and verbal communication skills. Must have the ability to build relationships over the phone. Must have a proactive communication style ensuring timely status of projects to account team and customer. Must be able to develop relationships and communicate with customer technical staff.
Technical Skills: Basic working understanding of voice/data/internet applications, communications technology, and network design. Basic understanding of technical terminology related to company products and services. Requires general knowledge of voice and data communications equipment. Basic understanding of sales cycles and the solution selling process, preferably at multiple levels, i.e., Internet and Enterprise. Basic level presentation skills.
Problem Solving: Intermediate analytical skills. Must be able to work through complex issues with a methodical approach.
Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented.
Computer Skills: Intermediate MS Office Suite knowledge and usage. Ability to learn internal company systems, such as Siebel, Granite, and Network Engineer.
Business Acumen: Must have a basic understanding of company financial measures. Must have an basic understanding of telecommunications industry and sales cycles.
Alternate Location: UK-Basingstoke-Redwood; UK-Berkshire-Winnersh; UK-London-Fleet Place
Requisition #: 191916
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/