CenturyLink Workflow Manager in Crewe, United Kingdom

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Workflow Management (WFM) Team provides project coordination and administration support within Network Planning & Implementation (NP&I). The team is also tasked with providing a Service Delivery Management role delivering internal services for multiple business stakeholders.

Job Description

  • Managing the delivery of various internal customer services.

  • Regular customer/stakeholder communication against project delivery plans.

  • Creating various reports to help demonstrate performance and identify trends.

  • Cross-functional coordination of various technical resources to achieve projects goals.

  • Identification of process gaps and facilitate process improvement.

  • Facilitating budget management and purchase orders to support business requirements.


  • Able to communicate effectively to stakeholders at a range of levels within the business both verbally and written.

  • Able to proactively manage required tasks against agreed project plans and performed across various technical teams, including the timely communication of risks and issues.

  • Able to manage competing priorities against various customers and varied types of work.

  • Good analytical skills including manipulating and summarising large data sets.

  • Able to suggest and agree simple working processes across multiple groups.


Associates or Equivalent

Alternate Location: UK-Crewe-Crewe

Requisition #: 181007

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/