CenturyLink Supv Service Desk Representative in Crewe, United Kingdom

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

Responsible for the Service Desk function of the EMEA business sector supporting CenturyLink’s corporate customers utilising a diverse mixture of Telecommunications Services; including Managed Data, Voice, CDN & Data Centre applications and services.

The role includes day to day management of the Service Desk, inclusive of staffing optimising their performance and their development.

N14 grade.

Job Description

Strong leadership experience in a Service Desk or other customer facing operational team environment.

An effective leader the role requires effective communications at all levels internally and externally.

Extensive experience in the Telecoms sector, and the vision to establish a consistent focus on service improvement, whilst striving to achieve the highest service quality of service standards.

Customer engagement focus, and skills are essential alongside a passion to improve the customer experience at all touch points.

Proven ability to adjust and thrive in dynamic changing environments.

Business communication are conducted in English; making this is a key requirement, the ability to additionally converse in either French, German or Spanish is advantageous.


Typically requires a BTEC, HND, 3 A’ Level standard in a related field (or the equivalent in education and experience).


Alternate Location: UK-Crewe-Crewe

Requisition #: 203346

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/