CenturyLink Supervisor Service Desk in Crewe, United Kingdom
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Responsible for the Service Desk function of the EMEA business sector supporting CenturyLink’s corporate customers utilising a diverse mixture of Telecommunications Services; including Managed Data, Voice, CDN & Data Centre applications and services.
The role includes day to day management of the Service Desk, inclusive of staffing optimising their performance and their development.
Strong leadership experience in a Service Desk or other customer facing operational team environment.
An effective leader the role requires effective communications at all levels internally and externally.
Extensive experience in the Telecoms sector, and the vision to establish a consistent focus on service improvement, whilst striving to achieve the highest service quality of service standards.
Customer engagement focus, and skills are essential alongside a passion to improve the customer experience at all touch points.
Proven ability to adjust and thrive in dynamic changing environments.
Business communication are conducted in English; making this is a key requirement, the ability to additionally converse in either French, German or Spanish is advantageous.
Alternate Location: UK-Crewe-Crewe
Requisition #: 199208
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/