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Job Information

CenturyLink Senior Revenue Assurance Analyst in BASINGSTOKE, United Kingdom

About CenturyLink

CenturyLink at (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Senior Revenue Assurance Analyst in the Margin Assurance organization is responsible for performing detailed customer and vendor audits that identify revenue recovery and cost savings opportunities. The Sr. Analyst will isolate and research services, analyze the business drivers, determine root cause and work with functional and business teams to resolve issues. The Sr. Analyst will develop audits and reports and complete complex data analysis.

This role is responsible for improving cross-functional quote-to-bill, network-to-bill and cost-to-revenue processes and developing business intelligence. Operational activities include performing detailed audits that enable revenue recovery and/or cost savings opportunities. This will include reporting of operational data, creating and monitoring business metrics, trend and root cause analysis, error resolution, managing dashboards, and communicating results to stakeholders. The Sr. Analyst will be called upon to problem solve and provide guidance to operations, business units, and IT and also at times function as the stand in deputy for the department manager.

This person must be independently motivated and take full ownership of results. The Sr. Analyst will have strong technical skills and operational business savvy with the ability to thrive in a challenging environment with competing priorities. Exceptional data modeling, acquisition and analytical skills are a must.

Job Description

  • Audit and evaluate customer’s invoices, contracts, and orders to ensure revenue is billed appropriately and adequate margin is obtained

  • Analyze customer’s access charges and offnet architecture to optimize

  • Work with and manage multiple departments to ensure customer’s services are at the appropriate margins and installed and disconnected in agreed timeframes

  • Architect and implement Margin Assurance controls including source data acquisition, normalization and automation

  • Implement new control points and metrics as the business changes

  • Optimize database including query development and warehousing to transform large volumes of data into actionable audits

  • Support adhoc requests, reports and projects

  • Lead operational reviews with stakeholders including executives


  • Telecom network experience, access management domain preferred

  • Understanding of Margin Assurance principles

  • Understanding of Telecom OSS/BSS environments

  • Proficiency with MS SQL BI Suite (Enterprise Manager, SSIS, SSAS, SSRS)

  • Strong experience in various reporting tools (SSRS, Crystal Reports, MicroStrategy, Business Objects, Brio, etc.)

Alternate Location: UK-Basingstoke-Redwood; UK-Hampshire-Basingstoke

Requisition #: 212958

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at