CenturyLink Provisioning Technician 3 in Basingstoke, United Kingdom
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The Provisioner for EMEA IP Service Activation (TAG Repair) is responsible for diagnosing and resolving faults that are captured during a service activation. This would involve engaging with European Local Exchange Carriers, On-Net Transport Services and Field Operations. Once resolved complete the activation (test and turn-up) of complex managed and unmanaged IP solutions across the EMEA region. Working as a member of the European Service Activation team, the Service Activation Provisioner will be responsible for the test and deployment of Layer 2 and 3 customer Internet access solutions in existing and new markets/ European and transatlantic customer transport orders across the Global Network. At all times ensuring the implementation meets customer expectations and business revenue requirements.
Manage implementation of customer orders to both meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.
Ensure the veracity of customer service designs by completing CenturyLink standard testing/customer specific testing over both Century Link network elements and third party leased components.
Ensure Customer Satisfaction is maintained at all times by achieving delivery targets.
Identify chronic failures and implement relevant service improvement plans to ensure a long-term resolution of these failures.
Experience of configuration and troubleshooting of customer services on a large IP network, for an Internet Service Provider or Telecommunications Operator and including the following:
A minimum of CCNA; CCNP or CCNP Service Provider preferred for IP Provisioner.
Extensive knowledge and experience of TCP/IP and OSI– IP Services Protocol Suite;
BGP design and configuration skills, over a SONET/SDH transport layer / Ethernet
Hands-on configuration experience of a wide range of Cisco, Juniper and Alcatel-Lucent hardware, and associated operating systems;
IPVPN/ MPLS configuration skills.
Working knowledge of VPLS technology.
Experience of: IPv6, OSPF, EIGRP, NAT, HSRP, VLANs, layer 2 switching.
Working knowledge of remote configuration of probes/NIDs.
HNC or higher in related discipline.
Sound customer relationship management skills at all levels up to executive level.
Proven experience in delivering successful projects through virtual cross-functional teams as well as 3rd party contractors and external suppliers.
Has operated in an environment which required a detailed understanding of complex technologies.
Alternate Location: UK-Basingstoke-Redwood; UK-Berkshire-Winnersh; UK-Crewe-Crewe; UK-London-Fleet Place; UK-London-London Docklands; UK-Scotland-Glasgow
Requisition #: 183311
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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