CenturyLink Solution Delivery Coordinator in Singapore, Singapore
CenturyLink (NYSE: CTL) is a US$18B leading global IT solutions provider that powers the Hybrid IT needs of 98% of Fortune 500. We offer managed hosting, cloud, network and managed services.
Location (Country): Singapore
We hire those who display our values, have deep expertise in serving clients and are passionate about advances in the IT space. We look for people who have a motivational commitment to excellence, offer a personal approach to service, enjoy a challenge and are dedicated to pursuing growth and learning.
The role of the Solution Delivery Coordinator is to manage all elements of project implementation for small and medium sized orders and to support a Principal Project Manager on larger/more complex orders. The objective of the role is to manage the successful deployment of CenturyLink solutions or products for Clients to agreed timescales, budgeted costs and the required quality levels. The Solution Delivery Coordinator provides the main point of contact for the Client throughout the lifecycle of the project and ensures the successful handover to the CenturyLink Operations Centre on final acceptance.
Validate new orders to ensure that project deliverables are clearly defined, have departmental approval and are agreed with the Client at the initiation phase of the project.
Work with the Client Service Partner and relevant heads to ensure any deployed projects are in-corporated within existing or new Client support agreements/contracts.
Provide and manage the conduit for all communication written and oral with the Client in relation to the Project.
Key Responsibility Areas:
Working in the Delivery Management team, managing, coordinating and administering projects.
Effective management of multiple small orders to ensure that the projects are delivered on time, within budget and to the Clients satisfaction.
Update CenturyLink Configuration Management Systems (i.e. Vantive) and ensure data accuracy for each project implemented.
Provide the point of contact for the Client throughout the project and/or support the Principal Project Manager on larger/more complex orders by providing workstream status reports.
Ensure the Clients expectations are set and effectively managed.
Assume overall responsibility for project delivery and activate client billing as forecasted.
Use and follow the Global-based project coordination and project management processes.
Where appropriate; document projects through the use of the high level Project Plan
Control delivery schedules and implementation quality by:
Ensuring an effective handover from Sales to the Project team.
Validate order deliverables between CenturyLink and the Client on the scope of the project.
Identifying, analysing, monitoring and mitigating project risks.
Managing change and preventing scope creep.
Record and transfer lessons from projects through the Lessons Learned Report and communicate these to the PMO.
Communicating effectively with all project stakeholders through meetings, conference calls, RAG Reports, and Hosting Integration tracker.
Liaising with Purchasing and Asset Management to ensure that equipment, software and licenses are ordered and delivered on time, to the correct location.
Monitoring the quality of technical work through reviews with relevant technical teams.
Ensuring that, where necessary, 3rd parties (such as cabling contractors) are informed of the work, and delivery method thereof, to be conducted on site.
Closing the project immediately upon completion: submitting Project Completion documents to the Client, and passing appropriate project information to CENTURYLINK Communications Operational and Contracts teams.
Inform management and colleagues of progress on projects by providing periodic progress reports on the performance of the project against the agreed deliverables. Escalate issues as appropriate to the Programme Manager.
Working with the Client to define and agree a project schedule encompassing all project activities, milestones and key dependencies.
Regularly reporting progress to the client.
Identification and effective management and communication of any required deviations from the agreed project schedule.
Principle ownership to the Client in relation to all issues that arise during the course of the project.
Work with all areas within CenturyLink to ensure the timely resolution of any identified issues to the Client’s satisfaction.
Ensure that all necessary post-live operational support requirements are in place to facilitate Client support.
Manage through to resolution any issues that are identified by the assigned engineer.
Identify and track all risks that may potentially impact upon the deliverables of the project. Analyse the technical, financial, time and Client relationship implications.
Instigate contingency plans and to mitigate any identified risks.
Ensure any agreed variation, especially relating to cost and time, is covered by a written Client instruction accepting variation.
Ensure that entrance and exit criteria for all Client acceptance tests are clearly defined in accordance with the contract.
Liaise with the relevant department heads and Client Service Partner to ensure the appropriate support arrangements are in place at final acceptance.
Diploma/ Degree in IT or related discipline
2 - 3 years’ of relevant experience in IT infrastructure project management/project engineer role
Project coordination experience on IT projects, managing multiple concurrent small projects
Proven Project coordination skills in a technical environment
Experienced in delivering projects to clients ensuring Client satisfaction
Good knowledge of MS Office and MS Project.
Experienced in the application of Project Management methodologies preferably Prince2
Basic understanding of some (at least one) of CenturyLink product lines and an aptitude to take on board detailed information relating to these
External Client management experience, preferably on an international basis
Experience dealing with customers, senior management, engineers, contractors (or 3rd party suppliers) and other project stakeholders ensuring that you get the best out of them for your projects.
Excellent written and verbal communication skills
Highly motivated and with a ‘can do’ attitude
Have a ‘can do’ attitude and a willingness to work hard to achieve CenturyLink goals.
Be a positive, contributing member of the project management team whose views are respected, and whose direction is followed.
Be proficient in the use of project management software tools.
Requisition #: 137438
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.