CenturyLink Jobshttp://find.centurylink.jobs2012-05-23 08:12:24.787503USAOZARKEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Communications Technician Req ID 6017BR Posting Location AL,OZARK Business Unit RMG - Southern Region Position Classification Represented Job Description JOB RESPONSIBILITIES: * Maintain central office and remotes; monitor, install, maintain and repair all digital/analog equipment such as switching, carrier systems, high-speed Internet, ISDN, span lines, Hi-Caps, fiber optics, data circuits, etc. * Analyze and repair digital equipment using technical meters such as transmission test sets, volt/ohm meters, oscilloscope, TDR’s, OTDR’s (optical meters), BER test equipment, laptop computers, frequency meters, error rates, and synchronization meters. * Use a variety of test equipment to isolate, identify, and analyze equipment trouble and take appropriate maintenance action. * Comprehend and relate complex circuit descriptions of both analog and digital fields. * Understand flow charts, equipment manuals, technical documentation, and/or computer printouts for the purpose of trouble shooting and maintaining digital and analog systems. * Relate with customers and employees, and other department personnel for the purpose of resolving technical problems. * Advise the Departmental Supervisor of all changes and/or problems on a continuing basis. * Perform service orders, trouble resolution, provisioning, and work order routines. * Operate and maintain computer systems and support devices; install and test system upgrades. * Respond to emergency service-affecting situations. Assist in trouble isolation of network and subscriber loop problems. * Maintain and correct records in all related databases. * Participate and perform to minimum standards in the Take the Lead” program. * Observe all safety rules and regulations. * Assume all other duties as assigned. * Assist other technical personnel in their performance of duties when requested.The position will be based in Brundidge AL. The selection process will be governed in accordance with the local collective bargaining agreement. The closing date for the submission of bids is: June 6, 2012 Job Requirements Basic Requirements: * Associates degree in electronics, communications or a related field or the equivalent in training and experience. * Two (2) years of current experience in a related telephony field or the equivalent in training and experience. * Technical proficiency to perform the specific work requirements of the job in the particular location. * Ability to analyze the performance of switching and peripheral data systems and initiate corrective action. * Effective oral and written communication skills, particularly in detailing technical information. * Ability to maintain an excellent attendance record. * Must possess a valid driver’s license, be able to safely operate company vehicles and equipment, and maintain a safe driving record. * Ability to lift up to 100 lbs. * Ability to identify and distinguish audible tones/levels. * Ability to distinguish colors on facilities. * Knowledge of transmission and supervision characteristics. * Ability to perform basic computer operational tasks. * Ability to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required. * Ability to work outside in all weather conditions and at various hours of the day/night. * Ability to quickly adapt to new technology/equipment/platforms. Ability to achieve required certifications and to successfully complete any required training or coursework. * Travel as required to assist in other work locations or to attend out-of-town training. * Ability to safely climb ladders and/or poles to inspect antennas and transmission lines, as required. * Ability to maintain neat and accurate records. * May be required to reside within certain proximity of a reporting location.Preferred Requirements: * SONET Fiber Optic transport experience. * Network+, A+, CCNA Certifications. * Certification in CISCO, Microsoft, or other related network/data systems. * Certification or equivalent training in inter-networking technology and LAN/WAN equipment such as Ethernet switches, routers, ATM, frame relay, IP, and routing protocols. * Current experience with NGDLC Systems and Nortel DMS 100/200. AFC experience. * Certification or equivalent training in the maintenance and operation of AFC (DLC), Calix HSI systems, Adtran (DLC), Fujitsu (FO Transport), and Alcatel HSI systems. * Installation and configuration of network enabling CPE hardware and software for connection to strategic network services to include frame relay, HiCap, xDSL, and other systems utilized by CenturyTel. * Experience in configuring and troubleshooting LAN/WAN systems to include routers, switches, hubs, transceivers, servers, and DSL, as well as, programming ATM based services (i.e. ADSL). * Knowledge of SS7 networks in theory. * Experience and/or training in copper transmission systems, fiber optics transmission systems, installation, testing and troubleshooting (DS0, DS3, OC3,OC12, OC48, SONET, PON, etc.). * Experience installing and troubleshooting T1 and DS3 circuits, high-speed Internet. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-22 18:37:52United StatesCenturyLinkAlabama6017BRALOZARK, AL28863562http://find.centurylink.jobs/xml/28863562/jobUSAPALESTINEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Communications Technician Req ID 6020BR Posting Location TX,PALESTINE Business Unit RMG - Southern Region Position Classification Represented Job Description Function : Installation and Maintenance, Frame, Splicing and Cable Maintenance - this position is for an all around combination technician. Job Responsibilities : * Analyze and troubleshoot basic technical problems or issues. * Review and discuss service order requirements and equipment requests with customers, evaluating customers’ telecommunication needs and suggesting additional/alternative service as appropriate. * Install, maintain/repair, and test residential/small business telecommunication service (POTS, Hicap circuits and HSI). * Initiate or perform cable cuts, transfer projects, and/or load balance cuts, and issues necessary to prevent blocking. * Run cross-connects. * Review, interpret and work with information on trunk orders, facility orders, message trunk orders, network design orders and/or circuit layout orders. * Routinely inspect all parts of the frame for breaks or loose equipment. * Test and check equipment and/or assist other employees in doing so. * Maintain daily frame logs for work unit credit, and files service orders * Connect, disconnect, remove, rearrange and maintain wires inside a central office. * Make splicing rearrangements on existing facilities in buried, underground, aerial and building work locations. * Perform splicing functions on all other types of outside plant facilities where cable sheath openings are required. * Connect wires and cables to terminals, and attache/detache various kinds of hardware to wires, cables, buildings, and poles. * Use hand tools, power tools, and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters). * Perform continuity and/or conformance testing. * Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work. * Work with telecom color-coded wires and cables. * Repair cut cable of all sizes. * Actively support sales and marketing related activities through the iLead ProgramThe selection process will be governed in accordance with the local collective bargaining agreement. The closing date for the submission of bid is: May 29, 2012 Job Requirements BASIC Qualifications : * At least six (6) months of experience within the last five (5) years installing, maintaining/repairing, and testing residential/small business service, both POTS and HSI. * At least six (6) months of experience within the last five (5) years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. * Previous experience on a cosmic or conventional (MDF) frame. * Knowledge of basic electricity as it relates to telecommunications including basic principles, theories, and applications of electricity. * Working knowledge of hand and power tools. * Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets, HST-3000). * Ability to use established electrical, digital, and/or mechanical principals to perform appropriate tests which identify and solve problems encountered on the job. * Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously. * Ability to complete designated amount of work in a specified timeframe, adjusting work assignments or schedules to meet changing work-related priorities or demands. * Ability to provide efficient, quality service to both internal and external customers. * Ability to work well with others, as well as work independently in the field with little supervision. * Ability to perceive differences in telecom wire and cable color. * Ability to climb and work at elevations exceeding 18 feet. * Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes). * Ability to lift objects weighing over 100 pounds. * Ability to work outdoors in extreme weather conditions. * Strong interpersonal communication skills for communicating CenturyLink’s products and services to customers * Ability to work varying shifts and hours including possible mandatory overtime, weekends, holidays and call-outs. * Possession of a valid State driver’s license with a current satisfactory driving record.PREFERRED Qualifications : * At least 12 months of experience within the last five (5) years installing, repairing/maintaining, and testing residential/small business/government telecommunication service (POTS and HSI), including Design Services. * At least 12 months of experience within the last five (5) years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. * At least 12 months of experience within the last five (5) years splicing copper and fiber in an underground, aerial, or buried environment. * At least 12 months of experience within the last five (5) years maintaining, service and monitoring air pressure systems and dryers in all environments. * At least 6 months of experience within the last five (5) years on a cosmic or conventional (MDF) frame. * Ability to read, review, interpret and understand technical documents (schematics, drawings, blueprints, layouts). * Prior experience working on a computer in a Windows-based system and with Microsoft Outlook. * Prior experience using a body belt and safety straps. * Pole-climbing certification. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-22 18:37:26United StatesCenturyLinkTexas6020BRTXPALESTINE, TX28863558http://find.centurylink.jobs/xml/28863558/jobUSAHARRISONVILLEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Network Technician Req ID 5995BR Posting Location MO,HARRISONVILLE Business Unit RMG - Southern Region Position Classification Represented Job Description The Network Technician is committed to providing world class services that exceed customers' expectations for quality, value, and reliability. Customer satisfaction and winning customer's continued business and loyalty is what helps make our company what it is today. The Network Technician responsibilities include maintaining and keeping in good condition central office switching equipment, power equipment, battery plants and various other control and power distribution equipment. Responsibilities include, but are not limited to: * Perform routine maintenance operation on central office, power equipment, repeaters, carriers, PBX’s, PABX’s, toll terminals and associated equipment and wiring, miscellaneous special equipment and associated wiring; * Place, remove and rearrange cross connections on distributing frames in central office; * Perform maintenance routines on distributing frames; * Place and remove test leads; * Identify cable pairs; * Install, rearrange, and remove PBX, PABX, miscellaneous special equipment, subscriber station, central office and toll equipment; * Locate and correct faults in such equipment and wiring; * Install and maintain central office power plants; * Install, test and maintain equipment associated with mobile, teletype, microwave and radio communication; * Prepare records and reports as necessary, and handle other generally associated operations.Note: Job bidding and selection will be administered under mutually agreed upon guidelines of the local labor agreement. Closing date for the submission of bids is: May 28, 2012 Job Requirements Minimum Qualifications: * High school diploma or equivalent. * Minimum of two (2) years digital central office experience or completed 12 college credit hours of job related courses in computer science or electronics, or combination of education and experience. * Demonstrated proficient computer skills. * Ability to successfully complete Basic Electronics courses. * Experience with DMS-10, DMS-100, DMS-200, 5ESS, TOPS, Equal Access, E911, ATM, Sonet or ability to qualify. * Ability to meet physical requirements of the job including distinguish all colors; work aloft from ladders, platforms, poles and bucket trucks; lift 75 lbs; lift, carry, setup and secure a 75 lb ladder * Demonstrated ability to read and interpret circuit schematics. * Possession of strong analytical and problem solving skills. * Ability to accept call-outs and work overtime as a condition of employment. * Ability to work rotating schedules and weekends. * Stellar attendance, work and safety record required. * Possession and maintainence of a valid driver's license with an acceptable driving record.Preferred Qualifications: * Associate’s Degree in Electronics. * Experience with performing transmission and noise measurements and making corrective adjustments to equipment. * Ability to interpret work prints, service orders and drawings; work from oral or written instructions, plan work and work without direct supervision and repair technical problems with minimum supervision. * Knowledge or able to acquire: Power system and its operators, digital data communication, long loop line treat requirements, carrier and span line maintenance, "Special Service" equipment install and maintenance, central office "controlled maintenance" procedures and records, and fiber optic terminal equipment. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-18 20:50:22United StatesCenturyLinkMissouri5995BRMOHARRISONVILLE, MO28803593http://find.centurylink.jobs/xml/28803593/jobUSATALLAHASSEEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title IP Business Technician Req ID 5992BR Posting Location FL,TALLAHASSEE Business Unit RMG - Southern Region Position Classification Represented Job Description Position Summary: The Business Systems technician sells, installs and maintains all regulated and non-regulated services and equipment offered by CenturyTel including, but not limited to, key systems, PBX, voice mail, and Centrex services (VoIP Technologies), as well as other data and hi-speed internet services to business customers. Functions as a critical point of contact for customer in team sales program with business services counterpart and provides consultative advice to customers with technical questions relating to their total communication needs. Responsibilities: * Install, maintain and relocate all types of systems and services within our product line: including, but not limited to: Key, PBX, Voice Mail, Centrex, or data/broadband services. * Test and repair all systems and services using the proper test equipment. * Work closely with business customers and the Sales Department to ensure proper installation and maintenance of service and equipment, and to match customer needs and demands with Century Tel product and service solutions, as well as providing information and specifications for quotes. * Install and maintain data services and all associated equipment. * Maintain an expert knowledge level of all types of services and systems offered. * Responsible for all repair and returns of equipment and services maintained. * Conduct professional training and instruction for customers on their new systems and services. * Maintain technical proficiency on all services and systems in CenturyTel’s product line, including successful completion of any required technical certification or training. * Design system configurations, software, and hardware for customer; provide this information to team counterpart for pricing and administration. * Maintain inventory of Key/PBX spare parts, etc. May also order equipment, generate material requisitions, repair/return, DESMARS and material received reports. * Monitor competitive activity in assigned area and relay critical information to management and Region Marketing Department for further action. * Actively participate and support all marketing activities. * Conduct effective and courteous communication wth customers and other employees. * Participate in the Sales Take the Lead” program. Assist the Sales Department with quotes and meeting with customers and sales to procure sale of CenturyLink products and services. * Responsible for working installation and repair on a daily basis * Must be able to relate well with customers, employees and other department personnel. * Install and maintain intra-company voice and data solutions and wiring networks. * May perform internet troubleshooting for both residential and business customers. * Assist other technical personnel in the performance of their duties when requested. * Observe all safety rules and regulations. * Perform assigned work independently. * Assume all other duties as assigned. The selection process will be governed in accordance with the local collective bargaining agreement. Closing date for the submission of bids is: May 29, 2012 The selection process will be governed in accordance with the local collective bargaining agreement.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Job Requirements Basic Qualifications: * Associate’s degree in electronics, or the equivalent in training and experience. * Minimum five (5) years’ experience in the following areas or any combination: Installation and maintenance of Key and PBX systems as well as telephone electronics and data systems; Installation and maintenance of DSL and Internet service; Installation and maintenance of access lines; Other relevant technical electronics experience or equivalency. * Minimum two (2) years’ experience with personal computers and computer networking applications. * Previous experience operating various maintenance equipment such as multimeters, line test equipment, special circuit test equipment, voltage and ohm meter, side kick test units, and other hand and power tools. * Technical proficiency to perform the specific work requirements of the job in the particular location. * Ability to obtain and maintain certifications for PBX, VoIP, and Key system communications equipment for installation and maintenance and for other required certifications for new and emerging technologies. * Working knowledge of all associated test equipment used to test and repair all systems and services. * Ability to use laptop PC for troubleshooting systems and maintaining customer record files and critical administrative needs. * Ability to meet the public, make sales calls, conduct seminars, and make presentations to customers. * Above average written and oral communication skills. * Ability to travel overnight as necessary for business requirements and training. * Ability to respond to after hour call-outs, be on stand-by, work overtime, shift, weekends, and holidays as required. * Ability to lift heavy objects as required. * Ability to safely climb poles and use ladders. * Possession of a valid Florida driver’s license. Ability to safely operate company vehicles and equipment, and maintain a safe driving record. * Experience selling, bidding, and interacting with customers; and/or excellent performance in sales incentive programs. * Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner. * Ability to distinguish colors on facilities. Must know the telephone industry standard color code. * Ability to maintain an excellent attendance record.Preferred Qualifications: * Current CCNT, A+, Network+, CCNA, Cisco, Avaya or VoIP certifications. * Nortel and Mitel business system certifications. * Contact Center, Call Pilot, SIP Trunking, and IP Peer Networking. * Experience with VoIP, Ethernet, broadband networks, IP fundamentals, fiber optic training, and other new and emerging technologies including Prism * MS Office experience (Word, Excel, PowerPoint, Visio). * Significant experience selling communications equipment and services. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-18 20:44:07United StatesCenturyLinkFlorida5992BRFLTALLAHASSEE, FL28803482http://find.centurylink.jobs/xml/28803482/jobUSAMARYVILLEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Cable Splicer Req ID 5945BR Posting Location MO,MARYVILLE Business Unit RMG - Southern Region Position Classification Represented Job Description The Cable Splicer responsibilities include, but are not limited to: * Strive for satisfactory customer service by performing such duties as: cable maintenance, installation, removal, rearrangement and maintenance of single line and associated apparatus equipment, up to and including cross connection to the switching equipment; single & multi channel subscriber carrier systems; performs other related duties. * Build span lines, installing repeaters or doublers and performing tag and test functions on cable pairs to meet HDSL requirements * Observe all safety rules and regulations. * Assist other Technical personnel in the performance of their duties when requested. * Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers. * Actively support sales and marketing related activities * Assume all other duties as assigned.The selection process for this position is governed by a collective bargaining agreement. Attendance, conduct, and performance records will be considered. Closing date for the submission of bids is: May 23, 2012 Job Requirements Basic Qualifications: * Combination of education and relevant work experience totaling two (2) years post-high school or equivalent or two (2) yrs work related experience, or completion of a minimum of 12 college credit hours or job related courses in the curriculum of computer science or electronics, subject to company approval. * Possession of a valid driver's license and abilty to maintain an acceptable driving record. * Ability to meet physical requirements including: distinguishing all colors used in telephone cable; working aloft from ladders, platforms, poles (with climbers), and bucket trucks; lifting, carrying, setting up and securing 28 ft/75 lb ladder; loading/transporting standard nitrogen cylinder. * Ability to work in confined spaces * Strong analytical and problem solving skills. * Ability to work with internal and external customers. * Strong interpersonal communication skills for communicating CenturyLink’s products and services to customers * Ability to work from oral or written instructions with the ability to plan work without direct supervision. * Proficient personal computer operation skills. * Good attendance, work and safety record. * Ability to work outside in all weather conditions and at various hours of the day/night * Ability to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required as a condition of employment. * Ability to travel overnight as necessary for business requirements and training * Neat and legible handwriting.Preferred Qualifications: * Associate degree in electronics or related field. * Knowledge of local cable facilities and fiber networks * Experience in Outside Plant functions. * Experience or training in how to read and interpret outside and subscriber plant facility records. * Electronics training or experience that demonstrates knowledge of AC/DC theory. * Knowledge of analog and digital transmission. * Experience splicing fiber optic cable and reading OTDR. * Knowledgeable of test equipment used to locate and repair trouble. * Ability to maintain and repair entire telephone loop/facilities. * Knowledge of bonding and grounding cell sites and business locations. * Experience using a megger to test cable pairs. * Solid working knowledge of local cable and fiber network Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-17 19:49:04United StatesCenturyLinkMissouri5945BRMOMARYVILLE, MO28766660http://find.centurylink.jobs/xml/28766660/jobUSACLERMONTEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Customer Service Technician II Req ID 5976BR Posting Location FL,CLERMONT Business Unit RMG - Southern Region Position Classification Represented Job Description We have an immediate opening for a Service Technician to install telephone plant facilities, switched digital television, and high-speed internet at customer premises according to specifications directed and established by CenturyLink procedures. Also to maintain, expand, replace and repair all plant facilities and subscriber apparatus required to provide service to customers. This position interacts directly with CenturyLink customers. The selection process will be governed in accordance with the local collective bargaining agreement. The closing date for submission of bids is: April 19, 2012 Job responsibilities include, but are not limited to: * Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. * Perform maintenance and repair on outside plant facilities. * Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). * Locate buried telephone cables. * Observe all safety rules and regulations. * Assist other Technical personnel in the performance of their duties when requested. * Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers. * Actively support sales and marketing related activities. * Assume all other duties as assigned Job Requirements BASIC QUALIFICATIONS * Education: High School Diploma or GED. * Three (3) years of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; switched digital television; High Speed Internet; station equipment. * manhole/paper cable experience with knowledge of how to troubleshoot using the proper test equipment. * Prior experience in a customer facing or customer service operation. * Ability to visually identify all colors used in telephone cable. * Working knowledge of PC’s, including basic computer operational tasks. * Possession of a valid driver’s license, with proven ability e to safely operate company vehicles and equipment, and maintain a safe driving record. * Ability to safely use hooks, ladders, bucket trucks; and to climb poles. * Ability to handle 28-foot extension ladders (up to 75 lbs) and manhole covers (up to 150 lbs). * Ability to work in confined spaces. * Ability to work outside in all weather conditions and at various hours of the day/night. * Ability to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required. * Ability to travel overnight as necessary for business requirements and training. * Strong interpersonal communication skills for communicating CenturyLink’s products and services to customersPREFERRED QUALIFICATIONS: * CCNT, CCNA, Network+, or A+ Certifications. * Training on basic IT and network fundamentals. * Experience in Outside Plant functions. * Experience or training in how to read and interpret outside and subscriber plant facility records. * Internet protocol telephony exposure. * Electronics training or experience that demonstrates knowledge of AC/DC theory. * Knowledge of analog and digital transmission. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-17 19:48:51United StatesCenturyLinkFlorida5976BRFLCLERMONT, FL28766652http://find.centurylink.jobs/xml/28766652/jobUSAPELL CITYEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Business System Technician Req ID 5971BR Posting Location AL,PELL CITY Business Unit RMG - Southern Region Position Classification Represented Job Description The fully qualified Business Service Technician installs, rearranges and removes business customer’s equipment including PBX’s, PABX’s, voicemail systems, integrated voice response systems, data equipment, LAN/WAN systems, video teleconferencing equipment, document imaging equipment, and other products and services that may be deployed in the future. The Business Service Technician also performs routine maintenance operations, and locates and corrects faults in such equipment and wiring. Other functions are preparation of records and reports as necessary and handling other generally associated operations. The Business Service Technician assists other craftsmen for training purposes or in case of emergency, and other duties as may be assigned by the Supervisor for the needs of the business. In all customer relations, the Business Service Technician a ctively supports sales and marketing related activities through the iLead Program . Job bidding and selection will be administered under mutually agreed upon guidelines of the local labor agreement. Closing date for the submission of bids is: May 31, 2012 Job Requirements Basic Qualifications: * High school graduate or equivalent; Associates Degree in Electronics, or 2+ years’ work experience in the telecom industry or related field. * Two (2) or more years’ experience working with Customer Purchased Equipment. * Two (2) or more years’ experience maintaining Nortel Meridian/BCM/Norstar systems along with 911 Positron/Plant CML. * Successful completion of ISDN/DSL training with one (1) year of experience in trouble shooting installation of ISDN and DSL service. * Satisfactory completion of company sponsored school in basic electricity (AC and DC), electronics school, or passing of equivalent test * Basic outside plant training, including pole climbing, various technical courses on installation/maintenance of station wiring, and electronic key and PBX or equivalent experience. * Ability to distinguish between all colors; able to work at heights of 20-30 feet; able to work from ladders, platforms or poles; able to lift 50 lbs. from ground level to chest height. * Ability to lift and carry a 75-lb. ladder a distance of 50 feet, extend ladder to the maximum height, brace it on side of pole or building, lower and return it to its original position and replace it on the vehicle. * Ability to work with minimal supervision. * Must possess an acceptable performance, attendance, safety and driving record. * Ability to work overtime and accept call-outs. * Good oral/written communication skills. * Must possess an acceptable work performance, attendance and safety record. * Possession of a valid State driver’s license with an acceptable safety record.Preferred qualifications: * CISCO, CCNT and MCSE certifications. * Working knowledge of MS office products * Basic VoIP knowledge and experience * Basic telephony knowledge and experience * Basic IT and network fundamentals knowledge and experience * AC/DC Electronics training or experience that demonstrates knowledge of AC/DC theory * Analog and digital transmission knowledge and experience Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-17 19:48:00United StatesCenturyLinkAlabama5971BRALPELL CITY, AL28766638http://find.centurylink.jobs/xml/28766638/jobUSAEUSTISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Central Office Technician Req ID 5973BR Posting Location FL,EUSTIS Business Unit RMG - Southern Region Position Classification Represented Job Description Responsible for the provisioning and maintenance of Central Office circuitry including, but not limited to subscriber loop carrier systems, DSL, POTS, digital and optical muxes.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Repair and maintain central office, special circuits and pair gain equipment primarily working outdoors doing equipment and battery routines and maintenance. Significant daily travel between Eustis, Tavares and Mt Dora will be required. * Responsible for keeping the diesel back up generators in optimum condition. * Change oil, antifreeze and maintain diesel generators. In addition, you will work extensively with AC/DC systems, switches and power monitors. A strong background in electrical and mechanical skills * Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices. * Updates work and maintenance logs through WFA, Word.docs and FOMS databases. * Plans jobs and determines materials and resources needed to complete tasks. * Reviews and interprets work orders, wiring lists, wiring diagrams, and equipment drawings and follows standard practices in the performance of job duties. * Utilizes knowledge of general input and analysis of ESS translations. * Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, DMS 100, Ericcson, Electronic Data Switching, etc), uses various types of testing devices, e.g. volt-ohm meters, spectrum analyzer, digital communications, data analyzers, etc. * Works varying shifts and hours including possible mandatory overtime, and/or mandatory rotating callouts, weekends and holidays. * Keeps work team and managers informed of status on work tasks, projects, and problems or obstacles. * The selection process will be governed in accordance with the local collective bargaining agreement. Job Requirements Basic Qualifications: * Associates Degree in Electronics or minimum of two (2) years digital CO experience; or completed a minimum of 12 college credit hours of job related courses in computer science or electronics * Working knowledge of DMS 10, DMS 100, Equal Access, Sonet and at least three of the following Digital Loop Carrier/DSLAM equipment (UMC1K, DISC*S, Calix C7, SLC-5, SSCOR, DMS 1 Urban, OPM, Adtran TA3000,TA1148, TA1248, Lucent Stingers) * Valid driver’s license and acceptable driving record * Accept call-outs and overtime as condition of employment; willing to work rotating schedules and weekends; good attendance, work and safety record * Physically able to perform mechanical work (climb/work from ladders) and lift a minimum of 75 lbs and may be required to work in a CEV * Knowledgeable in the installation and maintenance of Special Services circuits * Read and interpret equipment circuit schematics * Perform transmission and noise measurements and make corrective adjustments to equipment * Interpret work prints, Service Orders and drawings; work from oral or written instructions, plan work and work without direct supervision and repair technical problems with minimum supervision * Working knowledge of power system and its operations, digital data communication, long loop line treatment, carrier and span line maintenance, CO Controlled Maintenance” procedures and records, and fiber optics and terminal equipment * Proficient computer skills to include the use of Microsoft products, electronic mail, keyboard commands and ability to navigate the Internet * Must have successfully completed basic electronics certification/training or possess direct documented equivalent work experience and have the ability to visually identify all colors used in telecom equipment. * Ability to successfully complete assigned central office equipment training. * Working knowledge of or 6-12 months experience in trouble shooting or maintaining pair gain equipment. * Working knowledge of or 6-12 months experience in maintaining Nortel DMS100 switch equipment. * Ability to understand and maintain AC/DC electrical systems including closed cell battery strings, electric fans, gas and diesel generators and system grounding requirements. * Working knowledge of span lines and repeater routes that feed pair gain devices. * Self motivated candidate willing and able to work overtime and callout hours as needed for service recovery. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-17 19:47:34United StatesCenturyLinkFlorida5973BRFLEUSTIS, FL28766631http://find.centurylink.jobs/xml/28766631/jobUSAOLIVE BRANCHEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title CUSTOMER CARE CONSULTANT Req ID 5957BR Posting Location MS,OLIVE BRANCH Business Unit RMG - Southern Region Position Classification Management Job Description We are currently seeking a Customer Care Consultant in our Olive Branch, MS office. Be responsible for handling customer service and repair calls for our service. Also get an opportunity to make sales and earn incentives! As a customer care consultant, the applicant will be responsible for taking care of our customers needs and delivering great service. The consultant will handle billing issues in person and over the phone, take payments, and be responsible for ethically maintaining and exceeding a monthly sales quota. Responsibilities: Interact with customers in person or by telephone to process telephone and other telecommunications-related orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed ensure timely installation or service for the customer. Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Keep abreast of and adhere to CenturyLink service offerings, promotions, policies and procedures. Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, and prepare bank deposits. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Provide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions: Open, sort and distribute mail. Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. Prepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping. Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. Enter data into electronic database systems as required to maintain logs and records of department activities. High school diploma or GED. Minimum one year customer service or general office experience or the equivalent in training and experience. Six months proven sales experience; preferably in a quota or commission driven environment. Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. Ability to sell customers an intangible product face-to-face. Ability to gain knowledge of CenturyLink’s service order systems, billing system, treatment and collection systems, and cash entry systems. Ability to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all. Experience handling cash payments and balancing a cash drawer. Preferred Qualifications: Knowledge of the telecommunications industry and how it operates Ability to sell customers an intangible product. Be an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today! At CenturyLink we believe in investing in our employees. Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning. CenturyLink is proud to be an EEO/AA employer. We value diversity and maintain a drug-free workplace. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:44United StatesCenturyLinkMississippi5957BRMSOLIVE BRANCH, MS28739623http://find.centurylink.jobs/xml/28739623/jobUSACHARLOTTESVILLEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title RETAIL SALES CONSULTANT Req ID 5941BR Posting Location VA,CHARLOTTESVILLE Business Unit RMG - Southern Region Position Classification Management Job Description The Retail Sales Consultant is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts. Responsibilities: Interact with customers in person or by telephone to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed to ensure timely installation or service for the customer. Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. Update the Customer Service Database system for billing address corrections or other information as needed to ensure accurate and up-to-date records. Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Keep abreast of and adhere to CenturyLink’s service offerings, promotions, policies and procedures. Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, prepare bank deposit and other sources. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Document and maintain appropriate customer documentation as necessary. Process service orders for miscellaneous changes such as PIC changes, optional calling features, service additions or deletions, etc. Provide high-level trouble-shooting for customers with repair issues. Facilitate scheduling repair appointments as necessary. Provide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. Make changes in the Customer Service Database system for billing address corrections or other information as needed. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions. Open, sort and distribute mail. Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. Prepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping. Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. Enter data into electronic database systems as required to maintain logs and records of department activities. Perform special projects or other duties as assigned. Job Requirements: High school diploma or GED. Minimum one year customer service or general office experience or the equivalent in training and experience. Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. Preferred Qualifications: Experience in telecommunications customer service. Experience handling cash payments and balancing a cash drawer. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:00United StatesCenturyLinkVirginia5941BRVACHARLOTTESVILLE, VA28739601http://find.centurylink.jobs/xml/28739601/jobUSAVILLE PLATTEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title SR CUSTOMER CONSULTANT Req ID 5940BR Posting Location LA,VILLE PLATTE Business Unit RMG - Southern Region Position Classification Management Job Description We have an immediate need for a Sr. Customer Consultant. Do you think you have what it takes? This position will perform all functions listed below for a Retail Sales Consultant position but will also perform lead duties and responsibilities consistent with the position of Sr. Customer Consultant. Job Responsibilities: • Provide world class customer service • Primary point of contact for customers calling or visiting our stores to purchase CenturyLink products and services. o Sell products and services to customers coming into the customer care location and provide information on products and services to meet their current and future requirements. o Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. o Demonstrate telecommunication services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. o Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. • Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. o Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system o Balance cash drawers, and prepare bank deposits. o Complete daily cash balancing worksheets and process following established Company policies and procedures. o Perform cash reconciliations and work with the manager to resolve any identified cash discrepancies. • Interact with customers to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telecommunication service arrangement. o Complete and process service orders as needed to ensure timely installation or service for the customer. • Keep abreast of and adhere to CenturyLink’s service offerings, promotions, policies and procedures. • Respond to customer requests for information regarding billing. o Answer service or billing questions and resolve issues regarding local telecommunication services. o Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Job Requirements: • Must be able to travel 40-50% and have reliable transportation. • Valid Driver’s License • Ability to act with high integrity, accept responsibility and maintain accountability. • Exceptional customer focus with an emphasis on enhancing the customer experience. • Exceptional communication and interpersonal skills. • Willingness to work flexible hours including evenings, weekends, holidays and overtime. • Will need to be flexible to work at various stores to provide coverage as needed for necessary length of time (may require overnight and longer periods of time). • Proficient computer skills including email, internet, and Microsoft applications. • Ability to work well as a member of a team and establish positive working relationships. • Prior retail or sales experience in a customer facing environment. • Proven history of meeting or exceeding sales quotas or goals. • Previous experience in a Supervisory role. An assessment is required as part of the application process and it will take 45-50 minutes to complete. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:04:56United StatesCenturyLinkLouisiana5940BRLAVILLE PLATTE, LA28739591http://find.centurylink.jobs/xml/28739591/jobUSAPORT CHARLOTTEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title RETAIL SALES CONSULTANT Req ID 5935BR Posting Location FL,PORT CHARLOTTE Business Unit RMG - Southern Region Position Classification Management Job Description The Retail Sales Consultant is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts. Location: Port Charlotte, FL Responsibilities: Interact with customers in person or by telephone to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed to ensure timely installation or service for the customer. Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. Update the Customer Service Database system for billing address corrections or other information as needed to ensure accurate and up-to-date records. Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Keep abreast of and adhere to CenturyLink’s service offerings, promotions, policies and procedures. Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, prepare bank deposit and other sources. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Document and maintain appropriate customer documentation as necessary. Process service orders for miscellaneous changes such as PIC changes, optional calling features, service additions or deletions, etc. Provide high-level trouble-shooting for customers with repair issues. Facilitate scheduling repair appointments as necessary. Provide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. Make changes in the Customer Service Database system for billing address corrections or other information as needed. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions. Open, sort and distribute mail. Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. Prepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping. Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. Enter data into electronic database systems as required to maintain logs and records of department activities. Perform special projects or other duties as assigned. Job Requirements: High school diploma or GED. Minimum one year customer service or general office experience or the equivalent in training and experience. Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. Preferred Qualifications: Experience in telecommunications customer service. Experience handling cash payments and balancing a cash drawer. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:12:47United StatesCenturyLinkFlorida5935BRFLPORT CHARLOTTE, FL28706133http://find.centurylink.jobs/xml/28706133/jobUSAOZARKEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title PART-TIME: CUSTOMER CARE ASSOCIATE Req ID 5936BR Posting Location AL,OZARK Business Unit RMG - Southern Region Position Classification Represented Job Description PART-TIME Customer Care Associate: This position is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts. Job Requirements: Minimum Knowledge, Skills, Education and Experience Required for the incumbent to be successful in the job: 1) High school diploma or GED. 2) Minimum one year customer service or general office experience or the equivalent in training and experience. 3) Six months proven sales experience; preferably in a quota or commission driven environment. 4) Previous inside sales, telemarketing, retail sales, and/or call center experience. 5) Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. 6) Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. 7) Ability to sell customers an intangible product face-to-face. 8) Ability to gain knowledge of CenturyLink's service order systems, billing system, treatment and collection systems, and cash entry systems. 9) Ability to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:11:43United StatesCenturyLinkAlabama5936BRALOZARK, AL28706116http://find.centurylink.jobs/xml/28706116/jobUSABAYOU LA BATREEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Business Systems Technician Req ID 5910BR Posting Location AL,BAYOU LA BATRE Business Unit RMG - Southern Region Position Classification Represented Job Description The Business Systems technician sells, installs and maintains all regulated and non-regulated services and equipment offered by CenturyLink. Functions as a critical point of contact for customer in team sales program with business services counterpart and provides consultative advice to customers with technical questions relating to their total communication needs. This position is primarily responsible for Business Systems and may require some Plant Tech duties. These include, but are not limited to: * Install and support phone systems, IP switches, LAN/WAN networks and 911 systems. * Install and maintain residential/business POTS line, HDSL, t-spans, cable splicing, buried and aerial cable support and maintenance including climbing poles. * Test and repair all systems and services using the proper test equipment. * Install and maintain data services and all associated equipment. * Be responsible for all repair and returns of equipment and services maintained. * Conduct professional training and instruction for customers on their new systems and services. * Maintain expert technical proficiency on all services and systems in CenturyTel’s product line, including successful completion of any required technical certification or training. * Design system configurations, software, and hardware for customers. Provide this information to team counterpart for pricing and administration. * Maintain inventory of Key/PBX spare parts, etc. Order equipment, generate material requisitions, repair/return, DESMARS and material received reports as needed. * Monitor competitive activity in assigned area and relay critical information to management and Region Marketing Department for further action. * Actively participate and support all marketing activities. * Conduct effective and courteous communication wth customers and other employees. * Participate in the Sales Take the Lead” program. Assist the Sales Department with quotes and meeting with customers and sales to procure sale of CenturyLink products and services. * Assist other technical personnel in the performance of their duties when requested. * Relate well with customers, employees and other department personnel. * Observe all safety rules and regulations. * Perform assigned work independently. * Assume all other duties as assigned. The election process will be governed in accordance with the local collective bargaining agreement. Closing date for the submission of bids is: May 28, 2012 Job Requirements Basic Qualifications: * Minimum five (5) years’ experience in the following areas or any combination: installation and maintenance of Key and PBX systems as well as telephone electronics and data systems; installation and maintenance of DSL and Internet service; installation and maintenance of access lines; other relevant technical electronics experience or equivalency. * Minimum two (2) years’ experience with personal computers and computer networking applications. * Previous experience operating various maintenance equipment such as multimeters, line test equipment, special circuit test equipment, voltage and ohm meter, side kick test units, and other hand and power tools. * Technical proficiency to perform the specific work requirements of the job in the particular location. * Ability to obtain and maintain certifications for PBX, VoIP, and Key system communications equipment for installation and maintenance and for other required certifications for new and emerging technologies. * Working knowledge of all associated test equipment used to test and repair all systems and services. * Ability to use laptop PC for troubleshooting systems and maintaining customer record files and critical administrative needs. * Ability to meet the public, make sales calls, conduct seminars, and make presentations to customers. * Above average written and oral communication skills. * Ability to travel overnight as necessary for business requirements and training. * Ability to respond to after hour call-outs, be on stand-by, work overtime, shift, weekends, and holidays as required. * Ability to life heavy objects as required. * Ability to safely climb poles and use ladders. * Possession of a valid driver’s license. Ability to safely operate company vehicles and equipment, and maintain a safe driving record. * Experience selling, bidding, and interacting with customers; and/or excellent performance in sales incentive programs. * Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner. * Ability to distinguish colors on facilities. Must know the telephone industry standard color code. * Ability to maintain an excellent attendance record. Preferred Qualifications: * Associate’s degree in electronics, or the equivalent in training and experience. * Current CCNT, A+, Network+, CCNA, Cisco, Avaya or VoIP certifications. * Nortel, Avaya, ShoreTel and Mitel business system certifications . * Contact Center, Call Pilot, SIP Trunking, and IP Peer Networking. * Experience with VoIP, Ethernet, broadband networks, IP fundamentals, fiber optic training, and other new and emerging technologies including Prism * MS Office experience (Word, Excel, PowerPoint, Visio). * Significant experience selling communications equipment and services. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-14 20:24:30United StatesCenturyLinkAlabama5910BRALBAYOU LA BATRE, AL28678037http://find.centurylink.jobs/xml/28678037/jobUSASPRINGHILLEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title RETAIL SALES CONSULTANT Req ID 5826BR Posting Location LA,SPRINGHILL Business Unit RMG - Southern Region Position Classification Management Job Description The Retail Sales Consultant is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts. Responsibilities: Interact with customers in person or by telephone to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed to ensure timely installation or service for the customer. Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. Update the Customer Service Database system for billing address corrections or other information as needed to ensure accurate and up-to-date records. Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Keep abreast of and adhere to CenturyLink’s service offerings, promotions, policies and procedures. Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, prepare bank deposit and other sources. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Document and maintain appropriate customer documentation as necessary. Process service orders for miscellaneous changes such as PIC changes, optional calling features, service additions or deletions, etc. Provide high-level trouble-shooting for customers with repair issues. Facilitate scheduling repair appointments as necessary. Provide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. Make changes in the Customer Service Database system for billing address corrections or other information as needed. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions. Open, sort and distribute mail. Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. Prepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping. Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. Enter data into electronic database systems as required to maintain logs and records of department activities. Perform special projects or other duties as assigned. Job Requirements: High school diploma or GED. Minimum one year customer service or general office experience or the equivalent in training and experience. Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. Preferred Qualifications: Experience in telecommunications customer service. Experience handling cash payments and balancing a cash drawer. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-10 20:53:28United StatesCenturyLinkLouisiana5826BRLASPRINGHILL, LA28613962http://find.centurylink.jobs/xml/28613962/jobUSAST ROBERTEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Service Technician Req ID 5736BR Posting Location MO,ST ROBERT Business Unit RMG - Southern Region Position Classification Represented Job Description Position Summary: The Service Technician installs telephone plant facilities and high-speed internet at customer premises according to specifications directed and established by CenturyLink procedures. This includes maintaining, expanding, replacing and repairing all plant facilities and subscriber apparatus required to provide service to customers. The Service Technician interacts directly with CenturyLink customers and support sales efforts through iLead. The selection process will be governed in accordance with the local collective bargaining agreement. The closing date for the submission of bids is: May 26, 2012 Responsibilities: * Install, repair, test and modify line and station telephone equipment for customers using hand tools, power tools, and computer interfaces. * Include repairs to outside wires and tree trimming, and place new drops. * Inspect subscriber premises to determine the appropriate method of installation. * Test newly installed telephone/equipment using testing devices and repair or replace faulty equipment. * Perform appropriate testing to ensure proper transmission and supervision specifications. * Work closely with the Dispatch Center for work assignments such as trouble reports and service orders. * Record transmission readings, daily time, and function codes in Work Force Management. * Install and maintain subscriber PairGain Devices. * Refurbish cable and install facilities within pedestals and/or terminals. * Climb poles using hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment. * Unreel and string aerial lines; install conduits and pole hardware. * Observe all safety rules and regulations. * Correct prints and maintain as-builts in accordance with company practice and policies. * Install and maintain data and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier. * Assist other Technical personnel in performance of their duties when requested. * Transport, set up, and run portable generator sets. * Locate buried telephone lines. * Install/troubleshoot high-speed internet and data networks. * Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers. * Assume all other duties as assigned. * Participate in a technician sales referral program Job Requirements BASIC QUALIFICATIONS: * Must have High School Diploma or GED. * Must have one (1) year of current telecommunications industry experience (within the last three (3) years) in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training. * Must have working knowledge of PC’s, including basic computer operational tasks. * Must be able to safely use hooks, ladders, bucket trucks; and to climb poles. * Must have capability to distinguish colors on facilities. * Heavy lifting as required. * May work in confined spaces. * Must be able to work outside in all weather conditions. * Must be able to respond to call-outs after hours, work overtime, shift, weekends, and holidays as required. * Must be able to travel overnight as necessary for business requirements and training. * Must be technically proficient in order to perform the specific work requirements of the job in the particular location. * Must have strong interpersonal communication skills for communicating CenturyLink’s products and services to customers. * Must possess a valid driver’s license and have a safe driving record.PREFERRED QUALIFICATIONS: * Associate’s Degree in Electronics/Communications. CCNT, CCNA, Network+, or A+ Certifications. * Training on basic IT and network fundamentals. * Experience in Outside Plant functions. * Subscriber carrier training. * Pole climbing training. * Experience or training in how to read and interpret outside and subscriber plant facility records. * Internet protocol telephony exposure. * Electronics training or experience that demonstrates knowledge of AC/DC theory. * Experience splicing fiber optics. Knowledge of analog and digital transmission. * Experience with installation and troubleshooting of high-speed internet services. * Proven ability to generate sales opportunities during day-to-day customer contact. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-04-27 19:12:27United StatesCenturyLinkMissouri5736BRMOST ROBERT, MO28238734http://find.centurylink.jobs/xml/28238734/jobUSAPALMYRAEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Business Systems Technician Req ID 4841BR Posting Location MO,PALMYRA Business Unit RMG - Southern Region Position Classification Represented Job Description The Business Systems technician sells, installs and maintains all regulated and non-regulated services and equipment offered by CenturyLink. Functions as a critical point of contact for customer in team sales program with business services counterpart and provides consultative advice to customers with technical questions relating to their total communication needs. Specific Business Systems and Plant Tech duties include, but are not limited to: * Install and support phone systems, IP switches, LAN/WAN networks and 911 systems. * Install and maintain residential/business POTS line, HDSL, t-spans, cable splicing, buried and aerial cable support and maintenance including climbing poles. * Test and repair all systems and services using the proper test equipment. * Install and maintain data services and all associated equipment. * Be responsible for all repair and returns of equipment and services maintained. * Conduct professional training and instruction for customers on their new systems and services. * Maintain expert technical proficiency on all services and systems in CenturyTel’s product line, including successful completion of any required technical certification or training. * Design system configurations, software, and hardware for customers. Provide this information to team counterpart for pricing and administration. * Maintain inventory of Key/PBX spare parts, etc. Order equipment, generate material requisitions, repair/return, DESMARS and material received reports as needed. * Monitor competitive activity in assigned area and relay critical information to management and Region Marketing Department for further action. * Actively participate and support all marketing activities. * Conduct effective and courteous communication wth customers and other employees. * Participate in the Sales Take the Lead” program. Assist the Sales Department with quotes and meeting with customers and sales to procure sale of CenturyLink products and services. * Assist other technical personnel in the performance of their duties when requested. * Relate well with customers, employees and other department personnel. * Observe all safety rules and regulations. * Perform assigned work independently. * Assume all other duties as assigned. The position will be based in Palmyra MO. No relocation will be offered for this position. Closing date for the submission of bids is: May 20,2012 . Job Requirements Basic Qualifications: * Associate’s degree in electronics, or the equivalent in training and experience. * Minimum five (5) years’ experience in the following areas or any combination: installation and maintenance of Key and PBX systems as well as telephone electronics and data systems; installation and maintenance of DSL and Internet service; installation and maintenance of access lines; other relevant technical electronics experience or equivalency. * Minimum two (2) years’ experience with personal computers and computer networking applications. * Previous experience operating various maintenance equipment such as multimeters, line test equipment, special circuit test equipment, voltage and ohm meter, side kick test units, and other hand and power tools. * Technical proficiency to perform the specific work requirements of the job in the particular location. * Ability to obtain and maintain certifications for PBX, VoIP, and Key system communications equipment for installation and maintenance and for other required certifications for new and emerging technologies. * Working knowledge of all associated test equipment used to test and repair all systems and services. * Ability to use laptop PC for troubleshooting systems and maintaining customer record files and critical administrative needs. * Ability to meet the public, make sales calls, conduct seminars, and make presentations to customers. * Above average written and oral communication skills. * Ability to travel overnight as necessary for business requirements and training. * Ability to respond to after hour call-outs, be on stand-by, work overtime, shift, weekends, and holidays as required. * Ability to life heavy objects as required. * Ability to safely climb poles and use ladders. * Possession of a valid Missouri driver’s license. Ability to safely operate company vehicles and equipment, and maintain a safe driving record. * Experience selling, bidding, and interacting with customers; and/or excellent performance in sales incentive programs. * Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner. * Ability to distinguish colors on facilities. Must know the telephone industry standard color code. * Ability to maintain an excellent attendance record. Preferred Qualifications: * Current CCNT, A+, Network+, CCNA, Cisco, Avaya or VoIP certifications. * Nortel and Mitel business system certifications. * Contact Center, Call Pilot, SIP Trunking, and IP Peer Networking. * Experience with VoIP, Ethernet, broadband networks, IP fundamentals, fiber optic training, and other new and emerging technologies including Prism * MS Office experience (Word, Excel, PowerPoint, Visio). * Significant experience selling communications equipment and services. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-02-01 23:01:41United StatesCenturyLinkMissouri4841BRMOPALMYRA, MO26253991http://find.centurylink.jobs/xml/26253991/job