CenturyLink Jobshttp://find.centurylink.jobs2012-05-23 08:10:22.549909USAMANITOWISH WATERSEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Plant Technician Req ID 6010BR Posting Location WI,MANITOWISH WATERS Business Unit RMG - Midwest Region Position Classification Management Job Description To install telephone plant facilities and high-speed internet at customer premises according to specifications directed and established by Company procedures. To maintain, expand, replace and repair all plant facilities and subscriber apparatus required to provide service to customers. Interact directly with CenturyLink customers and support sales efforts through Take the Lead. * Installs, repairs, tests and modifies line and station telephone, networking and video equipment for customers using hand tools, power tools, and computer interfaces. Includes repairs to outside wires and tree trimming, and placing new drops. Inspects subscriber premises to determine the appropriate method of installation. * Tests newly installed equipment using testing devices and repairs or replaces faulty equipment. * Performs appropriate testing to ensure proper transmission and supervision specifications. * Works closely with the Dispatch Center for work assignments such as troubles report and service orders. Records transmission readings, daily time, and function codes in Work Force Management. * Install and maintain subscriber PairGain Devices. * Refurbishes cable and installs facilities within pedestals and/or terminals. * Actively supports sales and marketing related activities through the Take the Lead Program. * Climbs poles using either hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment. * Unreels and strings aerial lines; installs conduits and pole hardware. * Pulls lines through conduit by hand or with use of a winch. * Observes all safety rules and regulations. * Corrects prints and maintains as-builts in accordance with company practice and policies. * Install and maintain video, data and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier. * Assist other technical personnel in performance of their duties when requested. * Transporting, set up, and running of portable generator sets. * Locate buried telephone and CATV cables. * Installation/troubleshooting of high-speed internet and data networks. * Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers. * Assumes all other duties as assigned. Job Requirements Basic Qualifications: * Education: High School Diploma or GED. * Experience: One year of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television/IPTV; High Speed Internet; IT/IS networking; building wiring; station equipment; or equivalent in education and training. * Must have working knowledge of PC’s, including basic computer operational tasks. * Must have strong interpersonal communication skills for communicating CenturyLink’s products and services to customers. * Must posses a valid driver’s license and have a safe driving record. * Must be able to safely use hooks, ladders, bucket trucks; and to climb poles; perform heavy lifting as required. * May work in confined spaces; must be able to work outside in all weather conditions. * Must be able to respond to call-outs after hours, work overtime, shift, weekends, and holidays as required; travel overnight as necessary for business requirements and training. * Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular work location. Preferred Qualifications: * Associate’s Degree in Electronics/Communications. * CCNT, CCNA, Network+, or A+ Certifications; training on basic IT and network fundamentals. * Experience in outside plant functions, splicing fiber optics, and installation and troubleshooting of high speed internet services; exposure to internet protocol telephony. * Subscriber carrier training. * Pole climbing training. * Experience or training in how to read and interpret outside and subscriber plant facility records. * Electronics training or experience that demonstrates knowledge of AC/DC theory; knowledge of analog and digital transmission. * Proven ability to generate sales opportunities during day-to-day customer contact. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-21 20:17:59United StatesCenturyLinkWisconsin6010BRWIMANITOWISH WATERS, WI28836962http://find.centurylink.jobs/xml/28836962/jobUSADAVENPORTEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Supervisor Area Plant Req ID 6012BR Posting Location IA,DAVENPORT Business Unit RMG - Midwest Region Position Classification Management Job Description Supervisor Area Plant<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />Davenport, IA * Managing the day to day operations for the POTS/HSI, Central Office, and Designed Services operations serving Davenportand the surrounding areas. * Establish network operation's work plans and schedules, and ensure performance requirements are met. * Daily audits, tracking and improving results, developing new ideas for continuous and/or breakthrough improvements and putting them into motion are a few of the job functions required. * Ensure that work is completed in an accurate, timely, and efficient manner. * Responsible for coordinating physical inventory control, real estate needs, staffing, training and development, performance management, and budget control. * This position requires communication skills and the ability to coordinate and coach the work group to a competitive performance level. * Develop and implement operational and performance objectives that is specific, measurable, relevant, and aligned with CenturyLink's business and strategic plan; support direct reports in developing similar objectives. * Lead and develop a high-performing team that consistently achieves business objectives, assumes joint accountability for results/outcomes. This position is also responsible for performance management, quality and safety and must take ownership of the service results and other performance indicators. * Observe and coach performance of team members against defined metrics and scorecard initiating improvement plans as needed. * Deliver CenturyLink's Service with each customer interaction to ensure the highest levels of customer satisfaction and to earn our customers' continued business and loyalty. * Identify and consider the impact of issues, problems, and solutions on the business and customers in order to make the most effective decision. * Partner with internal (central office, repair & provisioning centers, LRAC etc.) and external (local municipalities, OSHA, etc.) organizations. * Cultivate and maintain a partnership with union employees / representatives and an understanding of the collective bargaining agreement and related articles to ensure ongoing compliance. * Apply knowledge of collective bargaining agreement and articles to minimize grievances, build positive relationships with employees, facilitate "win/win" resolutions and develop business partnerships with union representatives. * Develop, communicate and reinforce a clear vision for the department and business * Monitor expenses ensuring adherence to defined budgets. Ensure all safety standards and practices are consistently adhered to across all operations. * Ensure proper training is provided to team for new equipment, systems, and/or technology that will be deployed to support field operations. Job Requirements Basic Qualifications: * Experience in a supervisory role with demonstrated success in managing a team of 10 or more employees, management and/or occupational, coaching and leading the teams to meet/exceed set objectives and the needs of our customers. * Verbal and written communication skills, self development orientation, initiative, delegation, development of subordinates and setting of work standard knowledge of various computer systems (LFACS, NECTAS, WFA-C, WFA-DO). * Utilize Microsoft Word and Microsoft Outlook to document and communicate business information to internal and external customers. * Utilize Microsoft Excel to create spreadsheets, generate department performance reports, and analyze report data. * Requires a recent background in telecommunications POTS and cable maintenance. * Demonstrates high personal work standards. * Must be able to develop and implement new processes and procedures that will increase productivity while lowering cost. * Must possess strong planning, organizing, and implementing skills, along with conflict resolution and negotiation skills. * Possess high integrity and ethical behavior and hold others to same standards. * Valid driver's license, with a satisfactory driving record. Preferred Qualifications: * 2+ years experience managing teams within a telecom technical environment. * 2+ years experience with installation, maintenance, and repair of POTS and HSI. * 2+ years experience with cable repair and maintenance * 2 + years experience with Excel, email and legacy systems. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-21 20:17:55United StatesCenturyLinkIowa6012BRIADAVENPORT, IA28836960http://find.centurylink.jobs/xml/28836960/jobUSACEDAR RAPIDSEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Network Technician Req ID 6014BR Posting Location IA,CEDAR RAPIDS Business Unit RMG - Midwest Region Position Classification Represented Job Description Function:Installation and Maintenance Classification: Incidentalemployees will work on an as needed basis for a maximum of 850 hours per calendar year. Wage Scale: 2 Location: Cedar Rapids, IA Job Responsibilities: * Analyzes and troubleshoots basic technical problems or issues. * Reviews and discusses service order requirements and equipment requests with customers, evaluating customers’ telecommunication needs and suggesting additional/alternative service as appropriate. * Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS and DSL). * Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles. * Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters). * Performs continuity and/or conformance testing. * Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work. * Works with telecom color-coded wires and cables. Job Requirements Basic Job Qualifications: * At least six (6) months of experience within the last five yearsinstalling, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and DSL. * At least six (6) months of experience within the last five yearsconnecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. * Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes). * Working knowledge of hand and power tools. * Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets). * Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job. * Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously. * Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands. * Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone. * Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision. * Employee will be held accountable for customer communication and interaction as measured by the Customer Transaction Service (CTS) score card. * Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. * Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes). * Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. * Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather). * A valid State driver’s license with a current satisfactory driving record. * Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays. PREFERRED Job Qualifications: * At least 12 months experience within the last five yearsinstalling, repairing/maintaining, and testing residential/small business telecommunication service (POTS and DSL), including Design Services. * At least 12 months of experience within the last five yearsconnecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. * Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts). * Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services. * Prior experience working on a computer in a Windows-based system and with Microsoft Outlook. * Prior experience using a body belt and safety straps. * Pole-climbing certification. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-21 20:17:49United StatesCenturyLinkIowa6014BRIACEDAR RAPIDS, IA28836952http://find.centurylink.jobs/xml/28836952/jobUSADAVENPORTEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Network Technician Req ID 5954BR Posting Location IA,DAVENPORT Business Unit RMG - Midwest Region Position Classification Represented Job Description <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Location:Davenport, IA ·Analyzes and troubleshoots basic technical problems or issues. ·Reviews and discusses service order requirements and equipment requests with customers, evaluating customers’ telecommunication needs and suggesting additional/alternative service as appropriate. ·Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and DSL). Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles. ·Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters). ·Performs continuity and/or conformance testing. ·Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work. ·Works with telecom color-coded wires and cables. ·Able to repair cut cable of all sizes. Other Job Requirements: ·Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays. ·Successful completion and passage of all applicable employment testing and interview. ·Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and 18 months (Time in Location). Job Requirements ·At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and DSL.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. ·Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes). Working knowledge of hand and power tools. ·Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets). Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job. ·Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously. Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands. ·Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone. Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision. ·Employee will be held accountable for customer communication and interaction as measured by the Customer Transaction Service (CTS) score card. ·Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. ·Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes). ·Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. ·A valid State driver’s license with a current satisfactory driving record. ·Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations. Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings. Preferred Qualifications: At least 12 months experience within the last five years installing, repairing/maintaining, and testing residential/small business telecommunication service (POTS and DSL), including Design Services. ·At least 12 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. ·At least 12 months experience within the last five years splicing copper and/or fiber in an underground, aerial, or buried environment. ·Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts). ·Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services. ·Prior experience working on a computer in a Windows-based system and with Microsoft Outlook. ·Prior experience using a body belt and safety straps. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:26United StatesCenturyLinkIowa5954BRIADAVENPORT, IA28739619http://find.centurylink.jobs/xml/28739619/jobUSAMARSHALLEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Network Technician Req ID 5924BR Posting Location MN,MARSHALL Business Unit RMG - Midwest Region Position Classification Represented Job Description Function: Installation and Maintenance, Splicing and Cable Maintenance Classifcation:Part-Time Seasonalemployees will work a minimum of 1,150 hours per calendar year and may not be scheduled during the slow work season as determined by the manager. If hired after January 1st, the minimum number of hours to be worked will be prorated for the number of weeks remaining in the calendar year. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Analyzes and troubleshoots basic technical problems or issues. * Reviews and discusses service order requirements and equipment requests with customers, evaluating customers’ telecommunication needs and suggesting additional/alternative service as appropriate. * Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and HSI). * Initiates or performs cable cuts, transfer projects, and/or load balance cuts, and issues necessary to prevent blocking. * Runs cross-connects. * Reviews, interprets and works with information on trunk orders, facility orders, message trunk orders, network design orders and/or circuit layout orders. * Tests and checks equipment and/or assists other employees in testing and checking equipment. * Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles. * Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters). * Performs continuity and/or conformance testing. * Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work. * Works with telecom color-coded wires and cables. * Able to repair cut cable of all sizes. Job Requirements * At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and HSI.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. * Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes). * Working knowledge of hand and power tools. * Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets). * Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job. * Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously. * Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands. * Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone. * Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision. * Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. * Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes). * Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. * Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather). * A valid State driver’s license with a current satisfactory driving record, CDL preferred. * Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations. * Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings. * At least 12 months experience within the last five years installing, repairing/maintaining, and testing residential/small business/government telecommunication service (POTS and HSI), including Design Services. * At least 12 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. * At least 12 months experience within the last five years splicing copper and fiber in an underground, aerial, or buried environment. * Knowledge of CenturyLink data bases (FOMS, WFAC, WFADO, LFACS, PMAP). * Ability to read, review, interprets and understands technical documents (e.g., schematics, drawings, blueprints, layouts). * Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services. * Prior experience working on a computer in a Windows-based system and with Microsoft Outlook. * Prior experience using a body belt and safety straps. * Pole-climbing certification. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:12:50United StatesCenturyLinkMinnesota5924BRMNMARSHALL, MN28706138http://find.centurylink.jobs/xml/28706138/jobUSAWEST DES MOINESEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title RETAIL SALES ASSOCIATE Req ID 5921BR Posting Location IA,WEST DES MOINES Business Unit RMG - Midwest Region Position Classification Represented Job Description As a Retail Sales Associate you will be working in a CenturyLink Solutions Center selling products and services to meet the needs of new and established CenturyLink customers. Classification: Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time. Excellent benefits package including Medical, Dental & Vision, paid time off and 401k Plan with company match Typical Work Hours: Varying shifts Sunday – Saturday (mall hours); some weekends and holidays Job Functions: • Handling customer inquiries as it relates to CenturyLink product offerings, pricing, billing etc. • Meeting established sales objectives by selling CenturyLink products and services • Assisting Retail Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control • Completing operational duties, including paperwork and sales reports as they relate to store opening and closing • Handling customer escalations • Adhering to CenturyLink policies and procedures as they relate to Retail Store employees • Ability to work a flexible schedule, including evenings, weekends, and holidays • Ability to stand in an enclosed area 100% of your shift while assisting customers Basic Qualifications: • HS Diploma or equivalent work experience • One year of retail sales or customer service experience • Strong communication skills • Ability to work in a team environment • Basic knowledge of Microsoft Suites (e.g. – Word and Excel) • Must be able to attend a 2 week new hire training in Denver, CO Preferred Qualifications: • Telecommunications knowledge • Proven success in a commissions sales environment Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:11:13United StatesCenturyLinkIowa5921BRIAWEST DES MOINES, IA28706099http://find.centurylink.jobs/xml/28706099/jobUSADULUTHEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Customer Data Technician Req ID 5908BR Posting Location MN,DULUTH Business Unit RMG - Midwest Region Position Classification Represented Job Description Function: Design Services Installation/Repair * Provisions, installs, and maintains DS0/DS1/DS3 and above circuits. * Conducts tests associated with the installation, repair, turn-up of T1 and HDSL spans for Hi-Cap and T1 Circuits. * Resolves customer issues and problems; insure customer satisfaction; and insures service is working to specifications before closing job. * Utilizes various testing devices such as laptops, T-berd 209OSP/2209, 965DSP, HST 3000, Volt-ohm-meter and metallic measuring device. * When installing or repairing circuits, connects equipment to inside cable and makes cross connection in remote terminals, cross boxes and at the customer premise. * Connects, repairs and rearranges cable conductors in utility holes. * Locates, connects, repairs and rearranges cable and cable conductors in building and aerial or buried plant. * Performs trouble isolation of transport, customer and company communications components, cable and infrastructure from the customer's premise up to and including the central office/loop runner equipment. Interfaces with other work groups to ensure that committed service test dates and times are met, and to test the integrity of service prior to customer release. * Works directly with customers to insure that services and applications are working properly and are in conformance to specifications. * May occasionally be called upon to work in the POTS and/or Central Office environment. Other Requirements of Job: * Work shifts are determined by seniority and may include pager duty, weekends, and late or overnight shifts. * Ability to perform strenuous physical activities including, but not limited to lifting and/or moving up to 100 pounds. * Experience in using a body belt and safety straps. * Requires state drivers’ license and current satisfactory driving record. Work Environment: * Works outside in all weather conditions. * Works inside customer businesses. * Works in confined spaces including controlled environment vaults and utility holes. Job Requirements Basic Qualifications: * Previous experience in provisioning, installing, and Maintaining DS0/DS1/DS3 and above circuits. * Previous experience conducting tests associated with the installation, repair, turn-up of T1 and HDSL spans for Hi-Cap and T1 Circuits. Copper and fiber outside plant. * Basic electricity knowledge (through classes or on the job related training) including: reading & interpreting circuit diagrams, equipment drawings, & technical manuals, AC/DC usage and measurements. * Experience working in teams or alone problem solving, coordinating testing and troubleshooting customer lines or toll lines. * Ability to read cable prints and maps. * Ability to read and understand design services word docs. * Experience working independently with little supervision. * Experience meeting work deadlines. * Customer Service experience face-to-face and over the phone. * Ability to use a laptop as a testing and diagnostic tool. * Previous experience working with WFA. * Knowledge of hand tools, power tools, and test equipment such as Tberds, laptop, HST 3000, 965 DSP, Sidekick, Volt-ohm meter, oscilloscopes, transmission measuring sets or comparable testing equipment. * Experience in connecting color coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. * Experience in working on a computer in Windows based systems and Microsoft Outlook. Preferred Qualifications: A minimum of twenty four months experience within the last five years with these skills: * Installing and repairing design services products such as DS0/DS1. * Installing and repairing multiplexing equipment for business customers. * Utilizing test equipment such as Laptop, Tberd, 965 DSP, and HST 3000. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-14 20:24:47United StatesCenturyLinkMinnesota5908BRMNDULUTH, MN28678044http://find.centurylink.jobs/xml/28678044/jobUSASAVANNAEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Service Technician Req ID 5764BR Posting Location IL,SAVANNA Business Unit RMG - Midwest Region Position Classification Represented Job Description The Service Technician installs telephone plant facilities, switched digital television, and high-speed internet at customer premises according to specifications directed and established by CenturyLink procedures. To maintain, expand, replace and repair all plant facilities and subscriber apparatus required to provide service to customers. Interact directly with CenturyLink customers and support sales efforts through Take the Lead. ·Installs, repairs, tests and modifies line and station telephone equipment for customers using hand tools, power tools, and computer interfaces. Includes repairs to outside wires and tree trimming, and placing new drops. ·Inspects subscriber premises to determine the appropriate method of installation. · Tests newly installed telephone/equipment using testing devices and repairs or replaces faulty equipment. Performs appropriate testing to ensure proper transmission and supervision specifications. ·Works closely with the Dispatch Center for work assignments such as troubles report and service orders. Records transmission readings, daily time, and function codes in Work Force Management. · Install and maintain subscriber PairGain Devices. · Refurbishes cable and installs facilities within pedestals and/or terminals. ·Actively supports sales and marketing related activities through the Take the Lead Program. ·Climbs poles using either hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment. ·Unreels and strings aerial lines; installs conduits and pole hardware. ·Pulls lines through conduit by hand or with use of a winch. ·Observes all safety rules and regulations. ·Corrects prints and maintains as builts in accordance with company practice and policies. ·Install and maintain video, data and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier. ·Assist other Technical personnel in performance of their duties when requested. · Transporting, set up, and running of portable generator sets. ·Locate buried telephone and CATV cables. ·Installation/troubleshooting of high-speed internet and data networks. ·Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers. Assumes all other duties as assigned. Job Requirements Basic Qualifications: ·Education: High School Diploma or GED. ·Experience: One year of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training. ·Must have working knowledge of PC’s, including basic computer operational tasks. ·Must have strong interpersonal communication skills for communicating CenturyLink’s products and services to customers. ·Must possess a valid driver’s license and have a safe driving record. ·Must be able to safely use hooks, ladders, bucket truck; and to climb poles. · Heavy lifting as required. ·May work in confined spaces. · Must be able to work outside in all weather conditions. ·Must be able to respond to call-outs after hours, work overtime, shift, weekends, and holidays as required. ·Must be able to travel overnight as necessary for business requirements and training. ·Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular location. Preferred Qualifications: ·Associate’s Degree in Electronics/Communications. ·CCNT, CCNA, Network+, or A+ Certifications. ·Training on basic IT and network fundamentals. ·Experience in Outside Plant functions. ·Subscriber carrier training. · Pole climbing training. ·Experience or training in how to read and interpret outside and subscriber plant facility records. · Internet protocol telephony exposure. ·Electronics training or experience that demonstrates knowledge of AC/DC theory. ·Experience splicing fiber optics. ·Knowledge of analog and digital transmission. · Experience with installation and troubleshooting of high-speed internet services. ·Proven ability to generate sales opportunities during day-to-day customer contact. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-04-30 19:42:53United StatesCenturyLinkIllinois5764BRILSAVANNA, IL28275473http://find.centurylink.jobs/xml/28275473/jobUSABLAINEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title RETAIL SALES ASSOCIATE Req ID 5636BR Posting Location MN,BLAINE Business Unit RMG - Midwest Region Position Classification Represented Job Description As a Retail Sales Associate you will be working in a CenturyLink Solutions Center selling products and services to meet the needs of new and established CenturyLink customers. Location: Blaine, MN Classification: Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time. Salary: Competitive Base Salary plus Commission; excellent benefits package including Medical, Dental & Vision, paid time off and 401k Plan with company match Typical Work Hours: Varying shifts Sunday – Saturday (mall hours); some weekends and holidays Job Functions: • Handling customer inquiries as it relates to CenturyLink product offerings, pricing, billing etc. • Meeting established sales objectives by selling CenturyLink products and services • Assisting Retail Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control • Completing operational duties, including paperwork and sales reports as they relate to store opening and closing • Handling customer escalations • Adhering to CenturyLink policies and procedures as they relate to Retail Store employees • Ability to work a flexible schedule, including evenings, weekends, and holidays • Ability to stand in an enclosed area 100% of your shift while assisting customers Basic Qualifications: • HS Diploma or equivalent work experience • One year of retail sales or customer service experience • Strong communication skills • Ability to work in a team environment • Basic knowledge of Microsoft Suites (e.g. – Word and Excel) • Must be able to attend a 2 week new hire training in Denver, CO Preferred Qualifications: • Telecommunications knowledge • Proven success in a commissions sales environment Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-04-20 20:39:26United StatesCenturyLinkMinnesota5636BRMNBLAINE, MN28040444http://find.centurylink.jobs/xml/28040444/jobUSAST PAULEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Retail Sales Associate-Ridgedale Mall Req ID 5210BR Posting Location MN,ST PAUL MN,MINNEAPOLIS MN,MINNETONKA Business Unit RMG - Midwest Region Position Classification Represented Job Description Retail Sales Associate<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> As a Retail Sales Associate you will be working in a CenturyLink Solutions Center selling products and services to meet the needs of new and established CenturyLink customers. Classification:Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time. Salary:Total Compensation (base + commission) approximately $36,700; excellent benefits package including Medical, Dental & Vision, paid time off and 401k Plan with company match Location: Ridgedale Mall; Minnetonka, MN Typical Work Hours: Varying shifts Sunday – Saturday (mall hours); some weekends and holidays Job Functions: ·Handling customer inquiries as it relates to CenturyLink product offerings, pricing, billing etc. ·Meeting established sales objectives by selling CenturyLink products and services ·Assisting Retail Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control ·Completing operational duties, including paperwork and sales reports as they relate to store opening and closing ·Handling customer escalations ·Adhering to CenturyLink policies and procedures as they relate to Retail Store employees ·Ability to work a flexible schedule, including evenings, weekends, and holidays ·Ability to stand in an enclosed area 100% of your shift while assisting customers Basic Qualifications: * HS Diploma or equivalent work experience * One year of retail sales or customer service experience * Strong communication skills * Ability to work in a team environment * Basic knowledge of Microsoft Suites (e.g. – Word and Excel) * Must be able to attend a 2 week new hire training in Denver, CO Preferred Qualifications: * Telecommunications knowledge * Proven success in a commissions sales environment Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-03-09 18:55:50United StatesCenturyLinkMinnesota5210BRMNST PAUL, MN27038525http://find.centurylink.jobs/xml/27038525/jobUSASUPERIOREEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title CUSTOMER CARE CONSULTANT-Superior, WI Req ID 5154BR Posting Location WI,SUPERIOR Business Unit RMG - Midwest Region Position Classification Management Job Description We are currently seeking a Full Time Customer Care Consultant in our Superior, WI office.You'll be responsible for handling customer service and repair calls for our service. Also get an opportunity to make sales and earn incentives! Responsibilities: • Interact with customers in person or by telephone to process telephone and other telecommunications-related orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed ensure timely installation or service for the customer. • Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. • Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. • Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. • Keep abreast of and adhere to CenturyLink service offerings, promotions, policies and procedures. • Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, and prepare bank deposits. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. • Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. • Open, sort and distribute mail. • Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. • Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. • Enter data into electronic database systems as required to maintain logs and records of department activities. Required Qualifications: • High school diploma or GED. • Minimum one year customer service or general office experience or the equivalent in training and experience. • Six months proven sales experience; preferably in a quota or commission driven environment. • Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. • Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. • Ability to sell customers an intangible product face-to-face. • Ability to gain knowledge of CenturyLink’s service order systems, billing system, treatment and collection systems, and cash entry systems. • Ability to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all. • Experience handling cash payments and balancing a cash drawer. Preferred Qualifications: • Knowledge of the telecommunications industry and how it operates • Ability to sell customers an intangible product. Be an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today! At CenturyLink we believe in investing in our employees. Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-03-05 19:46:32United StatesCenturyLinkWisconsin5154BRWISUPERIOR, WI26930423http://find.centurylink.jobs/xml/26930423/job