[{"country_short": "USA", "city": "MANITOWISH WATERS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Plant Technician\nReq ID 6010BR\nPosting Location WI,MANITOWISH WATERS\nBusiness Unit RMG - Midwest Region\nPosition Classification Management\nJob Description To install telephone plant facilities and high-speed internet at customer premises according to specifications directed and established by Company procedures. To maintain, expand, replace and repair all plant facilities and subscriber apparatus required to provide service to customers. Interact directly with CenturyLink customers and support sales efforts through Take the Lead.\n\n\n\n\n* Installs, repairs, tests and modifies line and station telephone, networking and video equipment for customers using hand tools, power tools, and computer interfaces. Includes repairs to outside wires and tree trimming, and placing new drops. Inspects subscriber premises to determine the appropriate method of installation.\n* Tests newly installed equipment using testing devices and repairs or replaces faulty equipment.\n* Performs appropriate testing to ensure proper transmission and supervision specifications.\n* Works closely with the Dispatch Center for work assignments such as troubles report and service orders. Records transmission readings, daily time, and function codes in Work Force Management.\n* Install and maintain subscriber PairGain Devices.\n* Refurbishes cable and installs facilities within pedestals and/or terminals.\n* Actively supports sales and marketing related activities through the Take the Lead Program.\n* Climbs poles using either hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment.\n* Unreels and strings aerial lines; installs conduits and pole hardware.\n* Pulls lines through conduit by hand or with use of a winch.\n* Observes all safety rules and regulations.\n* Corrects prints and maintains as-builts in accordance with company practice and policies.\n* Install and maintain video, data and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier.\n* Assist other technical personnel in performance of their duties when requested.\n* Transporting, set up, and running of portable generator sets.\n* Locate buried telephone and CATV cables.\n* Installation/troubleshooting of high-speed internet and data networks.\n* Must convey a positive and professional appearance and demeanor when communicating the company\u2019s products and services to our customers.\n* Assumes all other duties as assigned.\nJob Requirements Basic Qualifications:\n\n\n\n* Education: High School Diploma or GED.\n* Experience: One year of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television/IPTV; High Speed Internet; IT/IS networking; building wiring; station equipment; or equivalent in education and training.\n* Must have working knowledge of PC\u2019s, including basic computer operational tasks.\n* Must have strong interpersonal communication skills for communicating CenturyLink\u2019s products and services to customers.\n* Must posses a valid driver\u2019s license and have a safe driving record.\n* Must be able to safely use hooks, ladders, bucket trucks; and to climb poles; perform heavy lifting as required.\n* May work in confined spaces; must be able to work outside in all weather conditions.\n* Must be able to respond to call-outs after hours, work overtime, shift, weekends, and holidays as required; travel overnight as necessary for business requirements and training.\n* Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular work location.\nPreferred Qualifications:\n\n\n* Associate\u2019s Degree in Electronics/Communications.\n* CCNT, CCNA, Network+, or A+ Certifications; training on basic IT and network fundamentals.\n* Experience in outside plant functions, splicing fiber optics, and installation and troubleshooting of high speed internet services; exposure to internet protocol telephony.\n* Subscriber carrier training.\n* Pole climbing training.\n* Experience or training in how to read and interpret outside and subscriber plant facility records.\n* Electronics training or experience that demonstrates knowledge of AC/DC theory; knowledge of analog and digital transmission.\n* Proven ability to generate sales opportunities during day-to-day customer contact.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-21 20:17:59", "url": "http://find.centurylink.jobs/xml/28836962/job", "country": "United States", "company": "CenturyLink", "title": "Plant Technician", "reqid": "6010BR", "state": "Wisconsin", "state_short": "WI", "location": "MANITOWISH WATERS, WI", "uid": 28836962}, {"country_short": "USA", "city": "DAVENPORT", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Supervisor Area Plant\nReq ID 6012BR\nPosting Location IA,DAVENPORT\nBusiness Unit RMG - Midwest Region\nPosition Classification Management\nJob Description \nSupervisor Area Plant<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n<?xml:namespace prefix = st1 ns = \"urn:schemas-microsoft-com:office:smarttags\" />Davenport, IA\n\n\n\n* Managing the day to day operations for the POTS/HSI, Central Office, and Designed Services operations serving Davenportand the surrounding areas.\n\n\n* Establish network operation's work plans and schedules, and ensure performance requirements are met.\n\n\n* Daily audits, tracking and improving results, developing new ideas for continuous and/or breakthrough improvements and putting them into motion are a few of the job functions required.\n\n\n* Ensure that work is completed in an accurate, timely, and efficient manner.\n\n\n* Responsible for coordinating physical inventory control, real estate needs, staffing, training and development, performance management, and budget control.\n\n\n* This position requires communication skills and the ability to coordinate and coach the work group to a competitive performance level.\n\n\n* Develop and implement operational and performance objectives that is specific, measurable, relevant, and aligned with CenturyLink's business and strategic plan; support direct reports in developing similar objectives.\n\n\n* Lead and develop a high-performing team that consistently achieves business objectives, assumes joint accountability for results/outcomes.\n\nThis position is also responsible for performance management, quality and safety and must take ownership of the service results and other performance indicators.\n\n\n* Observe and coach performance of team members against defined metrics and scorecard initiating improvement plans as needed.\n\n\n* Deliver CenturyLink's Service with each customer interaction to ensure the highest levels of customer satisfaction and to earn our customers' continued business and loyalty.\n\n\n* Identify and consider the impact of issues, problems, and solutions on the business and customers in order to make the most effective decision.\n\n\n* Partner with internal (central office, repair & provisioning centers, LRAC etc.) and external (local municipalities, OSHA, etc.) organizations.\n\n\n* Cultivate and maintain a partnership with union employees / representatives and an understanding of the collective bargaining agreement and related articles to ensure ongoing compliance.\n\n\n* Apply knowledge of collective bargaining agreement and articles to minimize grievances, build positive relationships with employees, facilitate \"win/win\" resolutions and develop business partnerships with union representatives.\n\n\n* Develop, communicate and reinforce a clear vision for the department and business\n\n\n* Monitor expenses ensuring adherence to defined budgets. Ensure all safety standards and practices are consistently adhered to across all operations.\n\n\n* Ensure proper training is provided to team for new equipment, systems, and/or technology that will be deployed to support field operations.\nJob Requirements Basic Qualifications:\n\n\n\n\n* Experience in a supervisory role with demonstrated success in managing a team of 10 or more employees, management and/or occupational, coaching and leading the teams to meet/exceed set objectives and the needs of our customers.\n\n* Verbal and written communication skills, self development orientation, initiative, delegation, development of subordinates and setting of work standard knowledge of various computer systems (LFACS, NECTAS, WFA-C, WFA-DO).\n\n* Utilize Microsoft Word and Microsoft Outlook to document and communicate business information to internal and external customers.\n\n* Utilize Microsoft Excel to create spreadsheets, generate department performance reports, and analyze report data.\n\n* Requires a recent background in telecommunications POTS and cable maintenance.\n\n* Demonstrates high personal work standards.\n\n* Must be able to develop and implement new processes and procedures that will increase productivity while lowering cost.\n\n* Must possess strong planning, organizing, and implementing skills, along with conflict resolution and negotiation skills.\n\n* Possess high integrity and ethical behavior and hold others to same standards. \n\n* Valid driver's license, with a satisfactory driving record. \nPreferred Qualifications: \n\n\n* 2+ years experience managing teams within a telecom technical environment.\n\n* 2+ years experience with installation, maintenance, and repair of POTS and HSI.\n\n* 2+ years experience with cable repair and maintenance\n\n* 2 + years experience with Excel, email and legacy systems.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-21 20:17:55", "url": "http://find.centurylink.jobs/xml/28836960/job", "country": "United States", "company": "CenturyLink", "title": "Supervisor Area Plant", "reqid": "6012BR", "state": "Iowa", "state_short": "IA", "location": "DAVENPORT, IA", "uid": 28836960}, {"country_short": "USA", "city": "CEDAR RAPIDS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Network Technician\nReq ID 6014BR\nPosting Location IA,CEDAR RAPIDS\nBusiness Unit RMG - Midwest Region\nPosition Classification Represented\nJob Description \nFunction:Installation and Maintenance\nClassification: Incidentalemployees will work on an as needed basis for a maximum of 850 hours per calendar year.\n\nWage Scale: 2\n\nLocation: Cedar Rapids, IA\n\nJob Responsibilities:\n\n\n* Analyzes and troubleshoots basic technical problems or issues.\n\n\n\n* Reviews and discusses service order requirements and equipment requests with customers, evaluating customers\u2019 telecommunication needs and suggesting additional/alternative service as appropriate.\n\n\n\n* Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS and DSL).\n\n\n\n* Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.\n\n\n\n* Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).\n\n\n\n* Performs continuity and/or conformance testing.\n\n\n\n* Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.\n\n\n\n* Works with telecom color-coded wires and cables.\nJob Requirements \nBasic Job Qualifications:\n\n\n* At least six (6) months of experience within the last five yearsinstalling, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and DSL.\n\n\n\n* At least six (6) months of experience within the last five yearsconnecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.\n\n\n\n* Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm\u2019s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).\n\n\n\n* Working knowledge of hand and power tools.\n\n\n\n* Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).\n\n\n\n* Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.\n\n\n\n* Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.\n\n\n\n* Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.\n\n\n\n* Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.\n\n\n\n* Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.\n\n\n\n* Employee will be held accountable for customer communication and interaction as measured by the Customer Transaction Service (CTS) score card.\n\n\n\n* Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.\n\n\n\n* Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).\n\n\n\n* Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds.\n\n\n\n* Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).\n\n\n\n* A valid State driver\u2019s license with a current satisfactory driving record.\n\n\n\n* Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.\n\n\nPREFERRED Job Qualifications:\n\n\n* At least 12 months experience within the last five yearsinstalling, repairing/maintaining, and testing residential/small business telecommunication service (POTS and DSL), including Design Services.\n\n\n\n* At least 12 months of experience within the last five yearsconnecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.\n\n\n\n* Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts).\n\n\n\n* Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services.\n\n\n\n* Prior experience working on a computer in a Windows-based system and with Microsoft Outlook.\n\n\n\n* Prior experience using a body belt and safety straps.\n\n\n\n* Pole-climbing certification.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-21 20:17:49", "url": "http://find.centurylink.jobs/xml/28836952/job", "country": "United States", "company": "CenturyLink", "title": "Network Technician", "reqid": "6014BR", "state": "Iowa", "state_short": "IA", "location": "CEDAR RAPIDS, IA", "uid": 28836952}, {"country_short": "USA", "city": "DAVENPORT", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Network Technician\nReq ID 5954BR\nPosting Location IA,DAVENPORT\nBusiness Unit RMG - Midwest Region\nPosition Classification Represented\nJob Description \n<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nLocation:Davenport, IA\n\u00b7Analyzes and troubleshoots basic technical problems or issues.\n\u00b7Reviews and discusses service order requirements and equipment requests with customers, evaluating customers\u2019 telecommunication needs and suggesting additional/alternative service as appropriate.\n\u00b7Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and DSL). Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.\n\u00b7Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).\n\u00b7Performs continuity and/or conformance testing.\n\u00b7Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.\n\u00b7Works with telecom color-coded wires and cables.\n\u00b7Able to repair cut cable of all sizes.\nOther Job Requirements:\n\u00b7Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.\n\u00b7Successful completion and passage of all applicable employment testing and interview.\n\u00b7Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and 18 months (Time in Location).\nJob Requirements \n\u00b7At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and DSL.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\u00b7At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.\n\u00b7Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm\u2019s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes). Working knowledge of hand and power tools.\n\u00b7Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets). Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.\n\u00b7Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously. Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.\n\u00b7Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone. Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.\n\u00b7Employee will be held accountable for customer communication and interaction as measured by the Customer Transaction Service (CTS) score card.\n\u00b7Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.\n\u00b7Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).\n\u00b7Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds.\n\u00b7A valid State driver\u2019s license with a current satisfactory driving record.\n\u00b7Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations.\nPerforms splicing functions on all other types of outside plant facilities where the work requires cable sheath openings.\nPreferred Qualifications:\nAt least 12 months experience within the last five years installing, repairing/maintaining, and testing residential/small business telecommunication service (POTS and DSL), including Design Services.\n\u00b7At least 12 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.\n\u00b7At least 12 months experience within the last five years splicing copper and/or fiber in an underground, aerial, or buried environment.\n\u00b7Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts).\n\u00b7Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services.\n\u00b7Prior experience working on a computer in a Windows-based system and with Microsoft Outlook.\n\u00b7Prior experience using a body belt and safety straps.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-16 20:05:26", "url": "http://find.centurylink.jobs/xml/28739619/job", "country": "United States", "company": "CenturyLink", "title": "Network Technician", "reqid": "5954BR", "state": "Iowa", "state_short": "IA", "location": "DAVENPORT, IA", "uid": 28739619}, {"country_short": "USA", "city": "MARSHALL", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Network Technician\nReq ID 5924BR\nPosting Location MN,MARSHALL\nBusiness Unit RMG - Midwest Region\nPosition Classification Represented\nJob Description \nFunction:  Installation and Maintenance, Splicing and Cable Maintenance \n\nClassifcation:Part-Time Seasonalemployees will work a minimum of 1,150 hours per calendar year and may not be scheduled during the slow work season as determined by the manager. If hired after January 1st, the minimum number of hours to be worked will be prorated for the number of weeks remaining in the calendar year.\n<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\u00b7Analyzes and troubleshoots basic technical problems or issues.\n\n* Reviews and discusses service order requirements and equipment requests with customers, evaluating customers\u2019 telecommunication needs and suggesting additional/alternative service as appropriate.\n\n* Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and HSI).\n\n* Initiates or performs cable cuts, transfer projects, and/or load balance cuts, and issues necessary to prevent blocking.\n\n* Runs cross-connects.\n\n* Reviews, interprets and works with information on trunk orders, facility orders, message trunk orders, network design orders and/or circuit layout orders.\n\n* Tests and checks equipment and/or assists other employees in testing and checking equipment.\n\n* Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.\n\n* Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).\n\n* Performs continuity and/or conformance testing.\n\n* Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.\n\n* Works with telecom color-coded wires and cables.\n\n* Able to repair cut cable of all sizes.\nJob Requirements \n\n\n* At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and HSI.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n* At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.\n\n* Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm\u2019s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).\n\n* Working knowledge of hand and power tools.\n\n* Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).\n\n* Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.\n\n* Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.\n\n* Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.\n\n* Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.\n\n* Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.\n\n* Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.\n\n* Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).\n\n* Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds.\n\n* Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).\n\n* A valid State driver\u2019s license with a current satisfactory driving record, CDL preferred.\n\n* Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations.\n\n* Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings.\n\n\n\n* At least 12 months experience within the last five years installing, repairing/maintaining, and testing residential/small business/government telecommunication service (POTS and HSI), including Design Services.\n\n* At least 12 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.\n\n* At least 12 months experience within the last five years splicing copper and fiber in an underground, aerial, or buried environment.\n\n* Knowledge of CenturyLink data bases (FOMS, WFAC, WFADO, LFACS, PMAP).\n\n* Ability to read, review, interprets and understands technical documents (e.g., schematics, drawings, blueprints, layouts).\n\n* Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services.\n\n* Prior experience working on a computer in a Windows-based system and with Microsoft Outlook.\n\n* Prior experience using a body belt and safety straps.\n\n* Pole-climbing certification.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-15 19:12:50", "url": "http://find.centurylink.jobs/xml/28706138/job", "country": "United States", "company": "CenturyLink", "title": "Network Technician", "reqid": "5924BR", "state": "Minnesota", "state_short": "MN", "location": "MARSHALL, MN", "uid": 28706138}, {"country_short": "USA", "city": "WEST DES MOINES", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle RETAIL SALES ASSOCIATE\nReq ID 5921BR\nPosting Location IA,WEST DES MOINES\nBusiness Unit RMG - Midwest Region\nPosition Classification Represented\nJob Description \nAs a Retail Sales Associate you will be working in a CenturyLink Solutions Center selling products and services to meet the needs of new and established CenturyLink customers.\nClassification: Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.\nExcellent benefits package including Medical, Dental & Vision, paid time off and 401k Plan with company match\nTypical Work Hours: Varying shifts Sunday \u2013 Saturday (mall hours); some weekends and holidays\nJob Functions:\n\u2022 Handling customer inquiries as it relates to CenturyLink product offerings, pricing, billing etc.\n\u2022 Meeting established sales objectives by selling CenturyLink products and services\n\u2022 Assisting Retail Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control\n\u2022 Completing operational duties, including paperwork and sales reports as they relate to store opening and closing\n\u2022 Handling customer escalations\n\u2022 Adhering to CenturyLink policies and procedures as they relate to Retail Store employees\n\u2022 Ability to work a flexible schedule, including evenings, weekends, and holidays\n\u2022 Ability to stand in an enclosed area 100% of your shift while assisting customers\nBasic Qualifications:\n\u2022 HS Diploma or equivalent work experience\n\u2022 One year of retail sales or customer service experience\n\u2022 Strong communication skills\n\u2022 Ability to work in a team environment\n\u2022 Basic knowledge of Microsoft Suites (e.g. \u2013 Word and Excel)\n\u2022 Must be able to attend a 2 week new hire training in Denver, CO\nPreferred Qualifications:\n\u2022 Telecommunications knowledge\n\u2022 Proven success in a commissions sales environment\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-15 19:11:13", "url": "http://find.centurylink.jobs/xml/28706099/job", "country": "United States", "company": "CenturyLink", "title": "RETAIL SALES ASSOCIATE", "reqid": "5921BR", "state": "Iowa", "state_short": "IA", "location": "WEST DES MOINES, IA", "uid": 28706099}, {"country_short": "USA", "city": "DULUTH", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Customer Data Technician\nReq ID 5908BR\nPosting Location MN,DULUTH\nBusiness Unit RMG - Midwest Region\nPosition Classification Represented\nJob Description Function: Design Services Installation/Repair \n\n\n\n\n* Provisions, installs, and maintains DS0/DS1/DS3 and above circuits.\n\n* Conducts tests associated with the installation, repair, turn-up of T1 and HDSL spans for Hi-Cap and T1 Circuits.\n\n* Resolves customer issues and problems; insure customer satisfaction; and insures service is working to specifications before closing job.\n\n* Utilizes various testing devices such as laptops, T-berd 209OSP/2209, 965DSP, HST 3000, Volt-ohm-meter and metallic measuring device.\n\n* When installing or repairing circuits, connects equipment to inside cable and makes cross connection in remote terminals, cross boxes and at the customer premise.\n\n* Connects, repairs and rearranges cable conductors in utility holes.\n\n* Locates, connects, repairs and rearranges cable and cable conductors in building and aerial or buried plant.\n\n* Performs trouble isolation of transport, customer and company communications components, cable and infrastructure from the customer's premise up to and including the central office/loop runner equipment. Interfaces with other work groups to ensure that committed service test dates and times are met, and to test the integrity of service prior to customer release.\n\n* Works directly with customers to insure that services and applications are working properly and are in conformance to specifications.\n\n* May occasionally be called upon to work in the POTS and/or Central Office environment. \nOther Requirements of Job: \n\n\n* Work shifts are determined by seniority and may include pager duty, weekends, and late or overnight shifts.\n\n* Ability to perform strenuous physical activities including, but not limited to lifting and/or moving up to 100 pounds.\n\n* Experience in using a body belt and safety straps.\n\n* Requires state drivers\u2019 license and current satisfactory driving record. \nWork Environment:\n\n\n* Works outside in all weather conditions.\n\n* Works inside customer businesses.\n\n* Works in confined spaces including controlled environment vaults and utility holes. \nJob Requirements Basic Qualifications:\n\n\n\n* Previous experience in provisioning, installing, and Maintaining DS0/DS1/DS3 and above circuits.\n\n* Previous experience conducting tests associated with the installation, repair, turn-up of T1 and HDSL spans for Hi-Cap and T1 Circuits. Copper and fiber outside plant.\n\n* Basic electricity knowledge (through classes or on the job related training) including: reading & interpreting circuit diagrams, equipment drawings, & technical manuals, AC/DC usage and measurements.\n\n* Experience working in teams or alone problem solving, coordinating testing and troubleshooting customer lines or toll lines.\n\n* Ability to read cable prints and maps.\n\n* Ability to read and understand design services word docs.\n\n* Experience working independently with little supervision.\n\n* Experience meeting work deadlines.\n\n* Customer Service experience face-to-face and over the phone.\n\n* Ability to use a laptop as a testing and diagnostic tool.\n\n* Previous experience working with WFA.\n\n* Knowledge of hand tools, power tools, and test equipment such as Tberds, laptop, HST 3000, 965 DSP, Sidekick, Volt-ohm meter, oscilloscopes, transmission measuring sets or comparable testing equipment.\n\n* Experience in connecting color coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. \n\n* Experience in working on a computer in Windows based systems and Microsoft Outlook. \n\nPreferred Qualifications:\n\nA minimum of twenty four months experience within the last five years with these skills: \n\n\n* Installing and repairing design services products such as DS0/DS1.\n\n* Installing and repairing multiplexing equipment for business customers.\n\n* Utilizing test equipment such as Laptop, Tberd, 965 DSP, and HST 3000.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-14 20:24:47", "url": "http://find.centurylink.jobs/xml/28678044/job", "country": "United States", "company": "CenturyLink", "title": "Customer Data Technician", "reqid": "5908BR", "state": "Minnesota", "state_short": "MN", "location": "DULUTH, MN", "uid": 28678044}, {"country_short": "USA", "city": "SAVANNA", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Service Technician\nReq ID 5764BR\nPosting Location IL,SAVANNA\nBusiness Unit RMG - Midwest Region\nPosition Classification Represented\nJob Description \nThe Service Technician installs telephone plant facilities, switched digital television, and high-speed internet at customer premises according to specifications directed and established by CenturyLink procedures. To maintain, expand, replace and repair all plant facilities and subscriber apparatus required to provide service to customers. Interact directly with CenturyLink customers and support sales efforts through Take the Lead.\n\u00b7Installs, repairs, tests and modifies line and station telephone equipment for customers using hand tools, power tools, and computer interfaces. Includes repairs to outside wires and tree trimming, and placing new drops.\n\u00b7Inspects subscriber premises to determine the appropriate method of installation.\n\u00b7 Tests newly installed telephone/equipment using testing devices and repairs or replaces faulty equipment. Performs appropriate testing to ensure proper transmission and supervision specifications.\n\u00b7Works closely with the Dispatch Center for work assignments such as troubles report and service orders. Records transmission readings, daily time, and function codes in Work Force Management.\n\u00b7 Install and maintain subscriber PairGain Devices.\n\u00b7 Refurbishes cable and installs facilities within pedestals and/or terminals.\n\u00b7Actively supports sales and marketing related activities through the Take the Lead Program.\n\u00b7Climbs poles using either hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment.\n\u00b7Unreels and strings aerial lines; installs conduits and pole hardware.\n\u00b7Pulls lines through conduit by hand or with use of a winch.\n\u00b7Observes all safety rules and regulations.\n\u00b7Corrects prints and maintains as builts in accordance with company practice and policies.\n\u00b7Install and maintain video, data and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier.\n\u00b7Assist other Technical personnel in performance of their duties when requested.\n\u00b7 Transporting, set up, and running of portable generator sets.\n\u00b7Locate buried telephone and CATV cables.\n\u00b7Installation/troubleshooting of high-speed internet and data networks.\n\u00b7Must convey a positive and professional appearance and demeanor when communicating the company\u2019s products and services to our customers.\nAssumes all other duties as assigned.\nJob Requirements \nBasic Qualifications:\n\u00b7Education: High School Diploma or GED.\n\u00b7Experience: One year of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training.\n\u00b7Must have working knowledge of PC\u2019s, including basic computer operational tasks.\n\u00b7Must have strong interpersonal communication skills for communicating CenturyLink\u2019s products and services to customers.\n\u00b7Must possess a valid driver\u2019s license and have a safe driving record.\n\u00b7Must be able to safely use hooks, ladders, bucket truck; and to climb poles.\n\u00b7 Heavy lifting as required.\n\u00b7May work in confined spaces.\n\u00b7 Must be able to work outside in all weather conditions.\n\u00b7Must be able to respond to call-outs after hours, work overtime, shift, weekends, and holidays as required.\n\u00b7Must be able to travel overnight as necessary for business requirements and training.\n\u00b7Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular location.\nPreferred Qualifications:\n\u00b7Associate\u2019s Degree in Electronics/Communications.\n\u00b7CCNT, CCNA, Network+, or A+ Certifications.\n\u00b7Training on basic IT and network fundamentals.\n\u00b7Experience in Outside Plant functions.\n\u00b7Subscriber carrier training.\n\u00b7 Pole climbing training.\n\u00b7Experience or training in how to read and interpret outside and subscriber plant facility records.\n\u00b7 Internet protocol telephony exposure.\n\u00b7Electronics training or experience that demonstrates knowledge of AC/DC theory.\n\u00b7Experience splicing fiber optics.\n\u00b7Knowledge of analog and digital transmission.\n\u00b7 Experience with installation and troubleshooting of high-speed internet services.\n\u00b7Proven ability to generate sales opportunities during day-to-day customer contact.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-04-30 19:42:53", "url": "http://find.centurylink.jobs/xml/28275473/job", "country": "United States", "company": "CenturyLink", "title": "Service Technician", "reqid": "5764BR", "state": "Illinois", "state_short": "IL", "location": "SAVANNA, IL", "uid": 28275473}, {"country_short": "USA", "city": "BLAINE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle RETAIL SALES ASSOCIATE\nReq ID 5636BR\nPosting Location MN,BLAINE\nBusiness Unit RMG - Midwest Region\nPosition Classification Represented\nJob Description \nAs a Retail Sales Associate you will be working in a CenturyLink Solutions Center selling products and services to meet the needs of new and established CenturyLink customers.\nLocation: Blaine, MN\nClassification: Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.\nSalary: Competitive Base Salary plus Commission; excellent benefits package including Medical, Dental & Vision, paid time off and 401k Plan with company match\nTypical Work Hours: Varying shifts Sunday \u2013 Saturday (mall hours); some weekends and holidays\nJob Functions:\n\u2022 Handling customer inquiries as it relates to CenturyLink product offerings, pricing, billing etc.\n\u2022 Meeting established sales objectives by selling CenturyLink products and services\n\u2022 Assisting Retail Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control\n\u2022 Completing operational duties, including paperwork and sales reports as they relate to store opening and closing\n\u2022 Handling customer escalations\n\u2022 Adhering to CenturyLink policies and procedures as they relate to Retail Store employees\n\u2022 Ability to work a flexible schedule, including evenings, weekends, and holidays\n\u2022 Ability to stand in an enclosed area 100% of your shift while assisting customers\nBasic Qualifications:\n\u2022 HS Diploma or equivalent work experience\n\u2022 One year of retail sales or customer service experience\n\u2022 Strong communication skills\n\u2022 Ability to work in a team environment\n\u2022 Basic knowledge of Microsoft Suites (e.g. \u2013 Word and Excel)\n\u2022 Must be able to attend a 2 week new hire training in Denver, CO\nPreferred Qualifications:\n\u2022 Telecommunications knowledge\n\u2022 Proven success in a commissions sales environment\n\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-04-20 20:39:26", "url": "http://find.centurylink.jobs/xml/28040444/job", "country": "United States", "company": "CenturyLink", "title": "RETAIL SALES ASSOCIATE", "reqid": "5636BR", "state": "Minnesota", "state_short": "MN", "location": "BLAINE, MN", "uid": 28040444}, {"country_short": "USA", "city": "ST PAUL", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Retail Sales Associate-Ridgedale Mall\nReq ID 5210BR\nPosting Location MN,ST PAUL\nMN,MINNEAPOLIS\nMN,MINNETONKA\nBusiness Unit RMG - Midwest Region\nPosition Classification Represented\nJob Description \nRetail Sales Associate<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\nAs a Retail Sales Associate you will be working in a CenturyLink Solutions Center selling products and services to meet the needs of new and established CenturyLink customers. \n\nClassification:Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.\n\nSalary:Total Compensation (base + commission) approximately $36,700; excellent benefits package including Medical, Dental & Vision, paid time off and 401k Plan with company match\nLocation: Ridgedale Mall; Minnetonka, MN\n\nTypical Work Hours: Varying shifts Sunday \u2013 Saturday (mall hours); some weekends and holidays\nJob Functions:\n\u00b7Handling customer inquiries as it relates to CenturyLink product offerings, pricing, billing etc.\n\u00b7Meeting established sales objectives by selling CenturyLink products and services\n\u00b7Assisting Retail Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control\n\u00b7Completing operational duties, including paperwork and sales reports as they relate to store opening and closing\n\u00b7Handling customer escalations\n\u00b7Adhering to CenturyLink policies and procedures as they relate to Retail Store employees\n\u00b7Ability to work a flexible schedule, including evenings, weekends, and holidays\n\u00b7Ability to stand in an enclosed area 100% of your shift while assisting customers\nBasic Qualifications:\n\n* HS Diploma or equivalent work experience\n\n* One year of retail sales or customer service experience\n\n* Strong communication skills\n\n* Ability to work in a team environment\n\n* Basic knowledge of Microsoft Suites (e.g. \u2013 Word and Excel)\n\n* Must be able to attend a 2 week new hire training in Denver, CO\nPreferred Qualifications:\n\n* Telecommunications knowledge\n\n* Proven success in a commissions sales environment\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-03-09 18:55:50", "url": "http://find.centurylink.jobs/xml/27038525/job", "country": "United States", "company": "CenturyLink", "title": "Retail Sales Associate-Ridgedale Mall", "reqid": "5210BR", "state": "Minnesota", "state_short": "MN", "location": "ST PAUL, MN", "uid": 27038525}, {"country_short": "USA", "city": "SUPERIOR", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle CUSTOMER CARE CONSULTANT-Superior, WI\nReq ID 5154BR\nPosting Location WI,SUPERIOR\nBusiness Unit RMG - Midwest Region\nPosition Classification Management\nJob Description We are currently seeking a Full Time Customer Care Consultant in our Superior, WI office.You'll be responsible for handling customer service and repair calls for our service. Also get an opportunity to make sales and earn incentives!\nResponsibilities:\n\u2022 Interact with customers in person or by telephone to process telephone and other telecommunications-related orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed ensure timely installation or service for the customer.\n\u2022 Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned.\n\u2022 Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards.\n\u2022 Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction.\n\u2022 Keep abreast of and adhere to CenturyLink service offerings, promotions, policies and procedures.\n\u2022 Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, and prepare bank deposits. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies.\n\u2022 Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them.\n\u2022 Open, sort and distribute mail.\n\u2022 Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements.\n\u2022 Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request.\n\u2022 Enter data into electronic database systems as required to maintain logs and records of department activities.\nRequired Qualifications:\n\u2022 High school diploma or GED.\n\u2022 Minimum one year customer service or general office experience or the equivalent in training and experience.\n\u2022 Six months proven sales experience; preferably in a quota or commission driven environment.\n\u2022 Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets.\n\u2022 Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner.\n\u2022 Ability to sell customers an intangible product face-to-face.\n\u2022 Ability to gain knowledge of CenturyLink\u2019s service order systems, billing system, treatment and collection systems, and cash entry systems.\n\u2022 Ability to gain knowledge of telephone services available, customer service policies and procedures, as well as policies and procedures of related departments and to comply with all.\n\u2022 Experience handling cash payments and balancing a cash drawer.\nPreferred Qualifications:\n\u2022 Knowledge of the telecommunications industry and how it operates\n\u2022 Ability to sell customers an intangible product.\nBe an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today!\nAt CenturyLink we believe in investing in our employees. Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning.\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-03-05 19:46:32", "url": "http://find.centurylink.jobs/xml/26930423/job", "country": "United States", "company": "CenturyLink", "title": "CUSTOMER CARE CONSULTANT-Superior, WI", "reqid": "5154BR", "state": "Wisconsin", "state_short": "WI", "location": "SUPERIOR, WI", "uid": 26930423}]