CenturyLink Jobshttp://find.centurylink.jobs2012-05-23 08:09:36.967155USALA CROSSEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title COORDINATOR 2 Req ID 5950BR Posting Location WI,LA CROSSE Business Unit RMG Consumer Customer Care Position Classification Management Job Description Location:La Crosse, WI Job Description: Under minimal supervision, the Coordinator 2 performs and coordinates complex assignments and tasks to ensure the accurate and timely completion of department projects consistent with department goals and objectives. * Plan, organize, and coordinate projects and work activities to meet established department guidelines and changing priorities within the department. * Duties vary and are complex requiring extensive knowledge of the department and its operating procedures. * May be required to assist with operating budget preparation and analysis. * May be required to assist in the preparation of budget variance reports or researching budgeting items. * Develop and recommend processes and procedures to enhance department workflow. * Prepares and maintains a wide variety of word processing, spreadsheet, database, and graphics documents in support of the department. * Streamline data formats and may develop new worksheets, databases, or other software tools to facilitate data entry and tracking. * Coordinates various assigned project activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet requirement management timelines. * Ensure compliance of CenturyLink’s policies and procedures for company personnel, vendors, and customers. * Communicate with other departments and department staff regarding project requirements, timelines, or project-related information. May perform special projects or other duties as assigned. * May provide work direction or scheduling for other department staff. * Act as a technical resource for other less experienced staff. Job Requirements Basic Qualifications: * Associates degree in business or a related field or the equivalent in training and education. * Minimum four years business experience in specific area related to job responsibilities or the equivalent in training and experience. * Highly proficient in the use of various office equipment, mainframe and personal computers, and related software to include word processing, spreadsheets and databases including the use of advanced features such as macros, pivot tables, etc. * Experience that demonstrates organizational and leadership skills associated with project management. * Demonstrated ability to work well under pressure and handle multiple projects/objectives. * Strong problem solving skills. * Must possess excellent verbal and written communication skills. * Ability to independently exercise sound judgment and ensure that issues are brought to the attention of appropriate staff members. * Willingness to work overtime hours as needed to meet required timelines. * Ability to establish and maintain effective working relationships with individuals from all levels of the organization and a variety of external vendors. Preferred Qualifications: * High level knowledge of Microsoft Office products. * Experience with web page design and maintenance. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:03United StatesCenturyLinkWisconsin5950BRWILA CROSSE, WI28739604http://find.centurylink.jobs/xml/28739604/jobUSASALT LAKE CITYTitle SUPV RETENTION Req ID 5848BR Posting Location UT,SALT LAKE CITY Business Unit RMG Consumer Customer Care Position Classification Management Job Description SUPERVISOR RETENTION – CONSUMERsupervises and directs all employees who report to this position as well as support all employees and supervisors within the Retention department. Responsible for scheduling day-to-day activities, handling disconnect/downgrade calls, and back office completion of customer calls. Assist with hiring and coaching to improvement. Ensure compliance, consistent application with Customer Service Policies, and Procedures as well as company’s Telecom policies. Responsibilities:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> 1) Provides supervision and support to work functions assigned within the position’s area of responsibility. 2) Ensures that adequate staffing is in place to handle the work function assigned to the position’s area of responsibility. 3) Monitors individual employee performance on an ongoing basis. Responsible for conducting formal reviews with employees under this position’s supervision, as required in the Company’s policy on performance evaluation. 4) Acts as the primary point of contact on customer issues that require escalation. 5) Monitors, evaluates, and takes corrective action necessary to meet or exceed objectives assigned to his or her area of responsibility by the Retention Manager. 6) Assist Corporate and Region Customer Service Staff in planning and implementing new procedures promptly, allowing Customer Service employees the ability to carry out their responsibilities. 7) Assists in the selection and training of new employees within the Customer Service Center. 8) Promotes good employee relations through effective communication and support of Customer Service and Telecom policies. 9) Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives. Reports to the Retention Manager issues that can affect the overall performance of the Customer Service Center. 10) Other duties as assigned. Job Requirements Minimum Qualifications:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> 1) Associate’s Degree in Business or a related field or the equivalent in training and experience. 2) Minimum of 5 years customer service, call center, and/or collections experience or equivalent experience. 3) Experience directing and monitoring the work of others. 4) Effective oral and written communications skills. Preferred Qualifications: 1) Experience supervising and training subordinates. 2) Formal training or the successful completion of company sponsored courses relating to: · Employee Supervision · Sales/Revenue Generation · Credit/collections · Workforce Management · Customer Relations 3) Working knowledge of terminal applications used within the Customer Service Center (both mainframe and personal computer). 4) Telecommunications experience.2012-05-15 19:11:39United StatesCenturyLinkUtah5848BRUTSALT LAKE CITY, UT28706112http://find.centurylink.jobs/xml/28706112/jobUSALA CROSSEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title SPECIALIST 2 Req ID 5914BR Posting Location WI,LA CROSSE Business Unit RMG Consumer Customer Care Position Classification Management Job Description Provide clerical and administrative support for one or more assigned department head, department staff or special project teams. Position incumbents typically perform varied and non-recurring duties to facilitate the current activities of the assigned department head or department staff. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Responsibilities: 1. Type and edit a variety of documents including correspondence, memos, reports, charts or graphs from varied materials. Revise typed materials as directed. 2. Prepare, process and track requisitions and purchase orders using the SAP database system. Determine accounts, verify availability of funds and assign appropriate codes. Process invoices for payment and resolve discrepancies in monthly budget reports to maintain accurate records of department expenditures. 3. Maintain department files, records and publications ensuring accurate and logical organization of materials. 4. Answer and screen telephone calls and visitors. Convey messages to appropriate personnel, answer routine questions and furnish department related information when as required. 5. Prepare meeting materials to include handouts, graphics, charts and presentations using either hardcopy materials or presentation software. Make copies for meeting participants as needed and ensure all materials are available at the meeting location. 6. Schedule conferences, meetings, appointments and conference calls for assigned department head or department personnel. Make meeting arrangements, notify attendees, and facilitate meeting room setup and cleanup as required. 7. Coordinate travel arrangements and confirmations for department head or staff to include arrangements for airline flights, hotel rooms, rental cars or other transportation and travel authorizations as required. 8. Prepare and process routine forms, documents and correspondence such as timesheets, requisitions, purchase orders, transmittal forms etc. Maintain logs and records of department activities. 9. May compile, organize and prepare special projects or department reports as assigned. 10. May open, sort, prioritize and distributes mail for department head or department personnel. 11. May monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet department requirements. 12. May reproduce single or multiple copies of printed or typewritten material using photocopy equipment. 13. May provide backup for other department or company positions. 14. May perform other duties as assigned. Preferred Qualifications: 1. College level coursework or technical training in grammar, writing, office procedures and practices or standard office equipment or software use. Qualifications: 1. College Degree BS or equivalent work experience. 2. Minimum one year of experience in a clerical or administrative position or the equivalent in training and education. 3. Proficient in the use of standard office equipment to include copy and fax machines, 10-key and typewriters. 4. Strong working knowledge of personal computers and related software for word processing, spreadsheets and presentation. 5. Experience in developing and maintaining filing systems for department documents and correspondence. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-14 20:25:03United StatesCenturyLinkWisconsin5914BRWILA CROSSE, WI28678052http://find.centurylink.jobs/xml/28678052/jobUSAMEDFORDEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title INBOUND SALES & CARE REP Req ID 5847BR Posting Location OR,MEDFORD Business Unit RMG Consumer Customer Care Position Classification Management Job Description A great career awaits you at CenturyLink!<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Please PREVIEW this job by watching the, "Day in the Life of a CenturyLink Representative” video:http://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp CenturyLink is the third largest telecommunications company in the<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in ruralAmerica. Headquartered inMonroe,La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list ofAmerica's largest corporations. For more information, visitwww.centurylink.com. TheSales & Care Representativesare an integral part of our team as they are the front line voice to our customers. In this role you will be responsible for fielding inbound calls from potential and existing customers, addressing concerns, providing solutions and then selling our products and services. Sales and Care Representatives will be hired as temporary, full-time employees and may transition to regular, full-time positions depending on attendance, performance and position availability. During the temporary period employees are not eligible for CenturyLink benefits. If a temporary Sales and Care Representative transitions to a regular, full-time position, benefits will be available according to company policy. To be considered for this position, all candidates are required to complete an online assessment (administered immediately post application and may take up to approx. 60 min). The assessment MUST be taken within 5 days of application. Training for these positions will begin onJune 25th, 2012. Job Functions * Responsible for fielding inbound calls from potential and existing customers and selling CenturyLink products and services on every call * Performing credit reviews, establishing accounts in the billing system, and providing customer service and solutions to problems In addition to a base pay of$10.50/hour, Sales & Care Representatives are assigned monthly sales quotas and must maintain customer service quality expectations to attain additionaltargeted sales incentive, which isapproximately $9,900 yearlyfor meeting 100% of the goal! Be an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today! Job Requirements Minimum Qualifications:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Ability to meet and exceed monthly sales quotas * Terrific oral and written communications skills * Strong customer focus * Excellent punctuality and work attendance history * Proficient in multi-tasking within several computer applications and databases * Able to handle a high volume of phone calls in a structured environment * Must be flexible to work various shifts, including Saturdays, evenings, and holidays as necessary * Ability to pass a drug screen and background check * Successfully meet online assessment requirements (administered immediately post application and may take up to approx. 60 min) Preferred Qualifications: · Prior sales experience in a customer-facing environment · Experience in an inbound or outbound call center · Work experience that reflects stability Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-08 18:14:25United StatesCenturyLinkOregon5847BRORMEDFORD, OR28539963http://find.centurylink.jobs/xml/28539963/jobUSASALT LAKE CITYTitle MGR RETENTION SALES & CARE I Req ID 5839BR Posting Location UT,SALT LAKE CITY Business Unit RMG Consumer Customer Care Position Classification Management Job Description In this position you will manage retention operations by providing both strategic and tactical direction, guiding the day-to-day management of 40 – 150 + employees, driving operational standards, and all service delivery protocols. You’re accountable for assigned metrics attainment for their designated call center. Accountable for day to day operational decisions, strategic employee decisions, and customer service impacts which include staffing models, budgeted overhead, call routing, and directing all policies. You’re responsible for the revenue, sales unit and save rate goal attainment, as well as, the motivation of the sales forces to meet objectives in sales, service and quality. Directly supervises activities of retention supervisors. Job Requirements Qualifications: ·You must have a strong knowledge and understanding of the call center environment and telecom industry. ·A Bachelor’s Degree in Business or a related field . ·Three years of customer service, call center or collections experience or equivalent in training. ·Previous experience is strongly preferred. ·Strong interpersonal skills to build relationships with local unions, as applicable. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Preferred Qualifications: ·5 + years of call center leadership experience. ·Call center retention and sales experience ·Leadership experience in a union environment; understanding of current CWA contract and current processes associated with the interfacing with union leaders.2012-05-07 19:01:45United StatesCenturyLinkUtah5839BRUTSALT LAKE CITY, UT28482541http://find.centurylink.jobs/xml/28482541/jobUSASAN MARCOSEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title INBOUND SALES & CARE REP Req ID 5819BR Posting Location TX,SAN MARCOS Business Unit RMG Consumer Customer Care Position Classification Management Job Description A great career awaits you at CenturyLink!<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com. TheSales & Care Representativesare an integral part of our team as they are the front line voice to our customers. In this role you will be responsible for fielding inbound calls from potential and existing customers and selling our products and services. Please PREVIEW the job by watching the "Day in the Life of a CSR" video:http://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp Sales and Care Representatives will be hired as temporary, full-time employees and may transition to regular, full-time positions depending on attendance, performance and position availability. During the temporary period employees are not eligible for CenturyLink benefits. If a temporary Sales and Care Representative transitions to a regular, full-time position, benefits will be available according to company policy. Training for these positions will begin onJune 4th 2012 Job Functions * Responsible for fielding inbound calls from potential and existing customers and selling CenturyLink products and services on every call * Performing credit reviews, establishing accounts in the billing system, and providing customer service and solutions to problems In addition to a base pay of$10.50/hour, Sales & Care Representatives are assigned monthly sales quotas and must maintain customer service quality expectations to attain additionaltargeted sales incentive, which isapproximately $9,900 yearlyfor meeting 100% of the goal! Minimum Qualifications: * Ability to meet and exceed monthly sales quotas * Terrific oral and written communications skills * Strong customer focus * Excellent punctuality and work attendance history * Proficient in multi-tasking within several computer applications and databases * Able to handle a high volume of phone calls in a structured environment * Must be flexible to work various shifts, including Saturdays, evenings, and holidays as necessary * Ability to pass a drug screen and background check Preferred Qualifications: ·Prior sales experience in a customer-facing environment ·Experience in an inbound or outbound call center ·Work experience that reflects stability Be an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today! Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-04 18:37:32United StatesCenturyLinkTexas5819BRTXSAN MARCOS, TX28436932http://find.centurylink.jobs/xml/28436932/jobUSALA CROSSEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title INBOUND SALES & CARE REP Req ID 5682BR Posting Location WI,LA CROSSE Business Unit RMG Consumer Customer Care Position Classification Management Job Description We are hosting an Open House Job Fair on June 7th from 9:00am to 5:00pm located at 333 N Front Street, La Crosse, WI 54601. Inbound Sales & Care Representatives are an integral part of our team as they are the front line voice to our customers. In this role you will be responsible for fielding inbound calls from potential and existing customers and selling our products and services. Additional responsibilities include performing credit reviews, establishing accounts in the billing system, and providing solutions to a variety of inquiries. In addition to base pay and an excellent benefits package, Inbound Sales & Care Representatives are assigned monthly sales quotas and must maintain customer service quality expectations for additional commission incentive programs. Click the link below to view "A Day in the Life of a CenturyLink Sales & Care Representative"https://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp These are Temporary Full Time to Regular Full Time entry level positions. During the Temporary period employees will not be eligible for any type of CenturyLink benefits. Should the position become Regular Full Time, benefits will be according to company policy. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Ability to meet and exceed monthly sales quotas · Terrific oral and written communication skills · Strong customer focus · Excellent punctuality and work attendance history · Proficient in multi-tasking within several PC computer applications and databases · Able to handle a high volume of phone calls in a structured environment · Must be flexible to work various shifts, including Saturdays, evenings and holidays as necessary · Pass drug screen and background check Preferred Experience: · Prior sales experience in a customer facing environment. · It is the responsibility of the respondent to prove his/her qualifications for the position for which they are applying. · Experience in an inbound and outbound call center Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-04-24 18:33:59United StatesCenturyLinkWisconsin5682BRWILA CROSSE, WI28143532http://find.centurylink.jobs/xml/28143532/jobUSAJOHNSON CITYEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title INBOUND SALES & CARE REP Req ID 5664BR Posting Location TN,JOHNSON CITY Business Unit RMG Consumer Customer Care Position Classification Management Job Description A great career awaits you at CenturyLink! CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com. TheSales & Care Representativesare an integral part of our team as they are the front line voice to our customers. In this role you will be responsible for fielding inbound calls from potential and existing customers and selling our products and services. Please PREVIEW the job by watching the "Day in the Life of a CSR" video:http://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp Sales and Care Representatives will be hired as temporary, full-time employees and may transition to regular, full-time positions depending on attendance, performance and position availability. During the temporary period employees are not eligible for CenturyLink benefits. If a temporary Sales and Care Representative transitions to a regular, full-time position, benefits will be available according to company policy. Training for these positions will begin onJune 4, 2012. Job Functions * Responsible for fielding inbound calls from potential and existing customers for selling CenturyLink products and services on every call * Performing credit reviews, establishing accounts in the billing system, and providing customer service and solutions to problems In addition to a base pay of$10.50/hour, Sales & Care Representatives are assigned monthly sales quotas and must maintain customer service quality expectations to attain an additional targeted sales incentive, which isapproximately $9,900 yearlyfor meeting 100% of the goal! Job Requirements Minimum Qualifications: * Ability to meet and exceed monthly sales quotas * Terrific oral and written communications skills * Strong customer focus * Excellent punctuality and work attendance history * Proficient in multi-tasking within several computer applications and databases * Able to handle a high volume of phone calls in a structured environment * Must be flexible to work various shifts, including Saturdays, evenings, and holidays as necessary * Ability to pass a drug screen and background check Preferred Qualifications: * Prior sales experience in a customer-facing environment * Experience in an inbound or outbound call center * Work experience that reflects stability To be considered for this position, all candidates are required to complete an online assessment (administered immediately post application and may take up to appox. 60 min). The assessment MUST be taken within 5 days of application. Be an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today! Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-04-23 20:40:23United StatesCenturyLinkTennessee5664BRTNJOHNSON CITY, TN28081423http://find.centurylink.jobs/xml/28081423/jobUSACOLUMBIAEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title INBOUND SALES & CARE REP -Jefferson City, MO Req ID 5613BR Posting Location MO,COLUMBIA MO,JEFFERSON CITY Business Unit RMG Consumer Customer Care Position Classification Management Job Description A great career awaits you at CenturyLink! CenturyLink is the third largest telecommunications company in the<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in ruralAmerica. Headquartered inMonroe,La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list ofAmerica's largest corporations. For more information, visitwww.centurylink.com. TheSales & Care Representativesare an integral part of our team as they are the front line voice to our customers. In this role you will be responsible for fielding inbound calls from potential and existing customers and selling our products and services. Please PREVIEW the job by watching the "Day in the Life of a CSR" video:http://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Sales and Care Representatives will be hired as temporary, full-time employees and may transition to regular, full-time positions depending on attendance, performance and position availability. During the temporary period employees are not eligible for CenturyLink benefits. If a temporary Sales and Care Representative transitions to a regular, full-time position, benefits will be available according to company policy. Training for these positions will begin onJune 4, 2012 Job Functions * Responsible for fielding inbound calls from potential and existing customers and selling CenturyLink products and services on every call * Performing credit reviews, establishing accounts in the billing system, and providing customer service and solutions to problems In addition to a base pay of$10.50/hour, Sales & Care Representatives are assigned monthly sales quotas and must maintain customer service quality expectations to attain additionaltargeted sales incentive, which isapproximately $9,900 yearlyfor meeting 100% of the goal! Training is 13 weeks, M-F, 9am-6pm for the first five weeks and then M-F 10am -7pm for the balance of the training period. You MUST be able to attend entire 13 weeks of training without time off! Current hours of operation for the center are 8am to 7pm. Monday-Friday and Saturday 9am to 2pm. Work hours are based on seniority. Mandatory overtime may be required, based on call volumes during normal hours of operation. Minimum Qualifications: * Ability to meet and exceed monthly sales quotas * Terrific oral and written communications skills * Strong customer focus * Excellent punctuality and work attendance history * Proficient in multi-tasking within several computer applications and databases * Able to handle a high volume of phone calls in a structured environment * Must be flexible to work various shifts, including Saturdays, evenings, and holidays as necessary * Ability to pass a drug screen and background check Preferred Qualifications: · Prior sales experience in a customer-facing environment · Experience in an inbound or outbound call center · Work experience that reflects stability Be an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today! Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-04-19 20:29:49United StatesCenturyLinkMissouri5613BRMOCOLUMBIA, MO28012090http://find.centurylink.jobs/xml/28012090/jobUSATARBOROEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Retention Representative-Inbound Req ID 5497BR Posting Location NC,TARBORO Business Unit RMG Consumer Customer Care Position Classification Management Job Description Centurylink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Retention Representative Inbound Take the next step to a great career with CenturyLink. Please take a moment to watch this introductory video to learn more about this position. https://www.centurylink.com/Pages/AboutUs/CompanyInformation Starting wages during training 10.50/hr; Training will be 13 weeks. Classes starting: May 14, 2012 and June 11, 2012. Must be able to attend the entire training without time off. Hours of operation are 8 a.m.-9 p.m. Monday through Friday; Saturday 9 a.m.-5 p.m. Mandatory overtime may be required, based on call volumes during normal hours of operation. No Sundays! Job Description: As a successful Retention Service Associate you will be working in a call center retaining promoting and selling CenturyLink products and services to residential customers. In this exciting and fast paced position you will be responsible for the following: Perfect the customer experience by providing excellent service on every call! ·Receive inbound calls from CenturyLink residential customers ·Meet required retention objectives by retaining and selling CenturyLink products and services ·Consult with customers to gather information and make recommendations for their communication and entertainment needs ·Build and maintain strong customer rapport ·Consult, multi-task, and problem solve with the customer ·6 months experience in a sales or customer service environment ·High School Diploma or GED or equivalent work experience ·Ability to multi-task in a Microsoft Windows environment ·Strong written and verbal communication skills ·Must successfully complete pre-employment test assessment and interview Preferred Qualifications: ·Proven success in a commissioned sales environment ·Minimum of 6 months experience in a sales environment ·Call center and sales experience, particularly experience where measurable quotas and goals are achieved! ·Background in internet applications, cellular, and/or satellite technology Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-04-10 08:03:04United StatesCenturyLinkNorth Carolina5497BRNCTARBORO, NC27780652http://find.centurylink.jobs/xml/27780652/jobUSATARBOROEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title INBOUND SALES & CARE REP Req ID 5399BR Posting Location NC,TARBORO Business Unit RMG Consumer Customer Care Position Classification Management Job Description Take command of your success as you deliver the future! CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com. You MUST complete the Online Assessment Test after you apply, in order for your resume to be reviewed, or a possible interview to be scheduled. Responsibilities: Performing credit reviews Establishing accounts in the billing system Providing solutions to a variety of inquiries. In addition to base pay and an excellent benefits package,Inbound Sales & Care Repsare assigned monthly sales quotas and must maintain customer service quality expectations for additional commission incentive programs. Job Requirements Minimum Qualifications: * Terrific oral and written communication skills. * Strong customer focus. * History of excellent punctuality and work attendance. * Proficient in multi-tasking within multiple PC computer applications and databases. * Able to handle a high volume of phone calls in a structured environment. * Must be flexible to work various shifts, including Saturdays, evenings and holidays as necessary. Current position opportunities are to cover our 10am – 7pm shift, Training hours are from 8am -5pm. * Pass drug screen and background check. * Successfully meet online assessment requirements prior to interview (administered immediately post application and will take appx. 30 min). Preferred Qualifications: * The ideal candidate would have prior sales experience in a customer facing environment. * The ideal candidate would have sales experience in a quota driven or commission driven environment. * 1-2 years exp in inside sales, telemarketing, retail sales or call center environment. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-03-30 21:26:47United StatesCenturyLinkNorth Carolina5399BRNCTARBORO, NC27526777http://find.centurylink.jobs/xml/27526777/job