[{"country_short": "USA", "city": "LA CROSSE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle COORDINATOR 2\nReq ID 5950BR\nPosting Location WI,LA CROSSE\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nLocation:La Crosse, WI\n\nJob Description:\nUnder minimal supervision, the Coordinator 2 performs and coordinates complex assignments and tasks to ensure the accurate and timely completion of department projects consistent with department goals and objectives.\n\n* Plan, organize, and coordinate projects and work activities to meet established department guidelines and changing priorities within the department.\n\n* Duties vary and are complex requiring extensive knowledge of the department and its operating procedures.\n\n* May be required to assist with operating budget preparation and analysis.\n\n* May be required to assist in the preparation of budget variance reports or researching budgeting items.\n\n* Develop and recommend processes and procedures to enhance department workflow.\n\n* Prepares and maintains a wide variety of word processing, spreadsheet, database, and graphics documents in support of the department.\n\n* Streamline data formats and may develop new worksheets, databases, or other software tools to facilitate data entry and tracking.\n\n* Coordinates various assigned project activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet requirement management timelines.\n\n* Ensure compliance of CenturyLink\u2019s policies and procedures for company personnel, vendors, and customers.\n\n* Communicate with other departments and department staff regarding project requirements, timelines, or project-related information. May perform special projects or other duties as assigned.\n\n* May provide work direction or scheduling for other department staff.\n\n* Act as a technical resource for other less experienced staff.\nJob Requirements \nBasic Qualifications:\n\n* Associates degree in business or a related field or the equivalent in training and education.\n\n* Minimum four years business experience in specific area related to job responsibilities or the equivalent in training and experience.\n\n* Highly proficient in the use of various office equipment, mainframe and personal computers, and related software to include word processing, spreadsheets and databases including the use of advanced features such as macros, pivot tables, etc.\n\n* Experience that demonstrates organizational and leadership skills associated with project management.\n\n* Demonstrated ability to work well under pressure and handle multiple projects/objectives.\n\n* Strong problem solving skills.\n\n* Must possess excellent verbal and written communication skills.\n\n* Ability to independently exercise sound judgment and ensure that issues are brought to the attention of appropriate staff members.\n\n* Willingness to work overtime hours as needed to meet required timelines.\n\n* Ability to establish and maintain effective working relationships with individuals from all levels of the organization and a variety of external vendors.\n\nPreferred Qualifications:\n\n* High level knowledge of Microsoft Office products.\n\n* Experience with web page design and maintenance.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-16 20:05:03", "url": "http://find.centurylink.jobs/xml/28739604/job", "country": "United States", "company": "CenturyLink", "title": "COORDINATOR 2", "reqid": "5950BR", "state": "Wisconsin", "state_short": "WI", "location": "LA CROSSE, WI", "uid": 28739604}, {"country_short": "USA", "city": "SALT LAKE CITY", "description": "Title SUPV RETENTION\nReq ID 5848BR\nPosting Location UT,SALT LAKE CITY\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nSUPERVISOR RETENTION \u2013 CONSUMERsupervises and directs all employees who report to this position as well as support all employees and supervisors within the Retention department. Responsible for scheduling day-to-day activities, handling disconnect/downgrade calls, and back office completion of customer calls. Assist with hiring and coaching to improvement. Ensure compliance, consistent application with Customer Service Policies, and Procedures as well as company\u2019s Telecom policies.\n\nResponsibilities:<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n1)  Provides supervision and support to work functions assigned within the position\u2019s area of responsibility.\n2)  Ensures that adequate staffing is in place to handle the work function assigned to the position\u2019s area of responsibility.\n3)  Monitors individual employee performance on an ongoing basis. Responsible for conducting formal reviews with employees under this position\u2019s supervision, as required in the Company\u2019s policy on performance evaluation.\n4)  Acts as the primary point of contact on customer issues that require escalation.\n5)  Monitors, evaluates, and takes corrective action necessary to meet or exceed objectives assigned to his or her area of responsibility by the Retention Manager.\n6)  Assist Corporate and Region Customer Service Staff in planning and implementing new procedures promptly, allowing Customer Service employees the ability to carry out their responsibilities.\n7)  Assists in the selection and training of new employees within the Customer Service Center.\n8)  Promotes good employee relations through effective communication and support of Customer Service and Telecom policies.\n9)  Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives. Reports to the Retention Manager issues that can affect the overall performance of the Customer Service Center.\n10)  Other duties as assigned.\nJob Requirements \nMinimum Qualifications:<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n1)  Associate\u2019s Degree in Business or a related field or the equivalent in training and experience.\n2)  Minimum of 5 years customer service, call center, and/or collections experience or equivalent experience.\n3)  Experience directing and monitoring the work of others.\n4)  Effective oral and written communications skills.\nPreferred Qualifications:\n1)  Experience supervising and training subordinates.\n2)  Formal training or the successful completion of company sponsored courses relating to:\n\u00b7 Employee Supervision\n\u00b7 Sales/Revenue Generation\n\u00b7 Credit/collections\n\u00b7 Workforce Management\n\u00b7 Customer Relations\n3)  Working knowledge of terminal applications used within the Customer Service Center (both mainframe and personal computer).\n4)  Telecommunications experience.", "date_new": "2012-05-15 19:11:39", "url": "http://find.centurylink.jobs/xml/28706112/job", "country": "United States", "company": "CenturyLink", "title": "SUPV RETENTION", "reqid": "5848BR", "state": "Utah", "state_short": "UT", "location": "SALT LAKE CITY, UT", "uid": 28706112}, {"country_short": "USA", "city": "LA CROSSE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle SPECIALIST 2\nReq ID 5914BR\nPosting Location WI,LA CROSSE\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nProvide clerical and administrative support for one or more assigned department head, department staff or special project teams. Position incumbents typically perform varied and non-recurring duties to facilitate the current activities of the assigned department head or department staff.\n<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\nResponsibilities:\n1. Type and edit a variety of documents including correspondence, memos, reports, charts or graphs from varied materials. Revise typed materials as directed.\n2. Prepare, process and track requisitions and purchase orders using the SAP database system. Determine accounts, verify availability of funds and assign appropriate codes. Process invoices for payment and resolve discrepancies in monthly budget reports to maintain accurate records of department expenditures.\n3. Maintain department files, records and publications ensuring accurate and logical organization of materials.\n4. Answer and screen telephone calls and visitors. Convey messages to appropriate personnel, answer routine questions and furnish department related information when as required.\n5. Prepare meeting materials to include handouts, graphics, charts and presentations using either hardcopy materials or presentation software. Make copies for meeting participants as needed and ensure all materials are available at the meeting location.\n6. Schedule conferences, meetings, appointments and conference calls for assigned department head or department personnel. Make meeting arrangements, notify attendees, and facilitate meeting room setup and cleanup as required.\n7. Coordinate travel arrangements and confirmations for department head or staff to include arrangements for airline flights, hotel rooms, rental cars or other transportation and travel authorizations as required.\n8. Prepare and process routine forms, documents and correspondence such as timesheets, requisitions, purchase orders, transmittal forms etc. Maintain logs and records of department activities.\n9. May compile, organize and prepare special projects or department reports as assigned.\n10. May open, sort, prioritize and distributes mail for department head or department personnel.\n11. May monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet department requirements.\n12. May reproduce single or multiple copies of printed or typewritten material using photocopy equipment.\n13. May provide backup for other department or company positions.\n14. May perform other duties as assigned.\n\nPreferred Qualifications:\n1. College level coursework or technical training in grammar, writing, office procedures and practices or standard office equipment or software use.\n\nQualifications:\n1. College Degree BS or equivalent work experience.\n2. Minimum one year of experience in a clerical or administrative position or the equivalent in training and education.\n3. Proficient in the use of standard office equipment to include copy and fax machines, 10-key and typewriters.\n4. Strong working knowledge of personal computers and related software for word processing, spreadsheets and presentation.\n5. Experience in developing and maintaining filing systems for department documents and correspondence.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-14 20:25:03", "url": "http://find.centurylink.jobs/xml/28678052/job", "country": "United States", "company": "CenturyLink", "title": "SPECIALIST 2", "reqid": "5914BR", "state": "Wisconsin", "state_short": "WI", "location": "LA CROSSE, WI", "uid": 28678052}, {"country_short": "USA", "city": "MEDFORD", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle INBOUND SALES & CARE REP\nReq ID 5847BR\nPosting Location OR,MEDFORD\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nA great career awaits you at CenturyLink!<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nPlease PREVIEW this job by watching the, \"Day in the Life of a CenturyLink Representative\u201d video:http://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp\nCenturyLink is the third largest telecommunications company in the<?xml:namespace prefix = st1 ns = \"urn:schemas-microsoft-com:office:smarttags\" />United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink\u2122 Prism\u2122 TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in ruralAmerica. Headquartered inMonroe,La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list ofAmerica's largest corporations. For more information, visitwww.centurylink.com.\n\nTheSales & Care Representativesare an integral part of our team as they are the front line voice to our customers. In this role you will be responsible for fielding inbound calls from potential and existing customers, addressing concerns, providing solutions and then selling our products and services.\n\nSales and Care Representatives will be hired as temporary, full-time employees and may transition to regular, full-time positions depending on attendance, performance and position availability. During the temporary period employees are not eligible for CenturyLink benefits. If a temporary Sales and Care Representative transitions to a regular, full-time position, benefits will be available according to company policy.\nTo be considered for this position, all candidates are required to complete an online assessment (administered immediately post application and may take up to approx. 60 min). The assessment MUST be taken within 5 days of application.\n\nTraining for these positions will begin onJune 25th, 2012.\nJob Functions\n\n* Responsible for fielding inbound calls from potential and existing customers and selling CenturyLink products and services on every call\n\n* Performing credit reviews, establishing accounts in the billing system, and providing customer service and solutions to problems\n\nIn addition to a base pay of$10.50/hour, Sales & Care Representatives are assigned monthly sales quotas and must maintain customer service quality expectations to attain additionaltargeted sales incentive, which isapproximately $9,900 yearlyfor meeting 100% of the goal!\n\nBe an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today!\nJob Requirements \nMinimum Qualifications:<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n* Ability to meet and exceed monthly sales quotas\n\n* Terrific oral and written communications skills\n\n* Strong customer focus\n\n* Excellent punctuality and work attendance history\n\n* Proficient in multi-tasking within several computer applications and databases\n\n* Able to handle a high volume of phone calls in a structured environment\n\n* Must be flexible to work various shifts, including Saturdays, evenings, and holidays as necessary\n\n* Ability to pass a drug screen and background check\n\n* Successfully meet online assessment requirements (administered immediately post application and may take up to approx. 60 min)\n\nPreferred Qualifications:\n\u00b7  Prior sales experience in a customer-facing environment\n\u00b7  Experience in an inbound or outbound call center\n\u00b7  Work experience that reflects stability\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-08 18:14:25", "url": "http://find.centurylink.jobs/xml/28539963/job", "country": "United States", "company": "CenturyLink", "title": "INBOUND SALES & CARE REP", "reqid": "5847BR", "state": "Oregon", "state_short": "OR", "location": "MEDFORD, OR", "uid": 28539963}, {"country_short": "USA", "city": "SALT LAKE CITY", "description": "Title MGR RETENTION SALES & CARE I\nReq ID 5839BR\nPosting Location UT,SALT LAKE CITY\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nIn this position you will manage retention operations by providing both strategic and tactical direction, guiding the day-to-day management of 40 \u2013 150 + employees, driving operational standards, and all service delivery protocols. You\u2019re accountable for assigned metrics attainment for their designated call center. Accountable for day to day operational decisions, strategic employee decisions, and customer service impacts which include staffing models, budgeted overhead, call routing, and directing all policies. You\u2019re responsible for the revenue, sales unit and save rate goal attainment, as well as, the motivation of the sales forces to meet objectives in sales, service and quality. Directly supervises activities of retention supervisors. \nJob Requirements \nQualifications:\n\u00b7You must have a strong knowledge and understanding of the call center environment and telecom industry. \n\u00b7A Bachelor\u2019s Degree in Business or a related field .\n\u00b7Three years of customer service, call center or collections experience or equivalent in training.\n\u00b7Previous experience is strongly preferred.\n\u00b7Strong interpersonal skills to build relationships with local unions, as applicable.\n<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\nPreferred Qualifications:\n\u00b75 + years of call center leadership experience.\n\u00b7Call center retention and sales experience\n\u00b7Leadership experience in a union environment; understanding of current CWA contract and current processes associated with the interfacing with union leaders.", "date_new": "2012-05-07 19:01:45", "url": "http://find.centurylink.jobs/xml/28482541/job", "country": "United States", "company": "CenturyLink", "title": "MGR RETENTION SALES & CARE I", "reqid": "5839BR", "state": "Utah", "state_short": "UT", "location": "SALT LAKE CITY, UT", "uid": 28482541}, {"country_short": "USA", "city": "SAN MARCOS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle INBOUND SALES & CARE REP\nReq ID 5819BR\nPosting Location TX,SAN MARCOS\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nA great career awaits you at CenturyLink!<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nCenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink\u2122 Prism\u2122 TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.\n\nTheSales & Care Representativesare an integral part of our team as they are the front line voice to our customers. In this role you will be responsible for fielding inbound calls from potential and existing customers and selling our products and services.\n\nPlease PREVIEW the job by watching the \"Day in the Life of a CSR\" video:http://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp\nSales and Care Representatives will be hired as temporary, full-time employees and may transition to regular, full-time positions depending on attendance, performance and position availability. During the temporary period employees are not eligible for CenturyLink benefits. If a temporary Sales and Care Representative transitions to a regular, full-time position, benefits will be available according to company policy.\nTraining for these positions will begin onJune 4th 2012\n\nJob Functions\n\n* Responsible for fielding inbound calls from potential and existing customers and selling CenturyLink products and services on every call\n\n* Performing credit reviews, establishing accounts in the billing system, and providing customer service and solutions to problems\n\nIn addition to a base pay of$10.50/hour, Sales & Care Representatives are assigned monthly sales quotas and must maintain customer service quality expectations to attain additionaltargeted sales incentive, which isapproximately $9,900 yearlyfor meeting 100% of the goal!\n\nMinimum Qualifications:\n\n* Ability to meet and exceed monthly sales quotas\n\n* Terrific oral and written communications skills\n\n* Strong customer focus\n\n* Excellent punctuality and work attendance history\n\n* Proficient in multi-tasking within several computer applications and databases\n\n* Able to handle a high volume of phone calls in a structured environment\n\n* Must be flexible to work various shifts, including Saturdays, evenings, and holidays as necessary\n\n* Ability to pass a drug screen and background check\n\nPreferred Qualifications:\n\u00b7Prior sales experience in a customer-facing environment\n\u00b7Experience in an inbound or outbound call center\n\u00b7Work experience that reflects stability\n\nBe an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today!\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-04 18:37:32", "url": "http://find.centurylink.jobs/xml/28436932/job", "country": "United States", "company": "CenturyLink", "title": "INBOUND SALES & CARE REP", "reqid": "5819BR", "state": "Texas", "state_short": "TX", "location": "SAN MARCOS, TX", "uid": 28436932}, {"country_short": "USA", "city": "LA CROSSE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle INBOUND SALES & CARE REP\nReq ID 5682BR\nPosting Location WI,LA CROSSE\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nWe are hosting an Open House Job Fair on June 7th from 9:00am to 5:00pm located at 333 N Front Street, La Crosse, WI 54601.\n\nInbound Sales & Care Representatives are an integral part of our team as they are the front line voice to our customers. In this role you will be responsible for fielding inbound calls from potential and existing customers and selling our products and services. Additional responsibilities include performing credit reviews, establishing accounts in the billing system, and providing solutions to a variety of inquiries.\n\nIn addition to base pay and an excellent benefits package, Inbound Sales & Care Representatives are assigned monthly sales quotas and must maintain customer service quality expectations for additional commission incentive programs.\n\nClick the link below to view \"A Day in the Life of a CenturyLink Sales & Care Representative\"https://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp\n\nThese are Temporary Full Time to Regular Full Time entry level positions. During the Temporary period employees will not be eligible for any type of CenturyLink benefits. Should the position become Regular Full Time, benefits will be according to company policy.\n\n<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nAbility to meet and exceed monthly sales quotas\n\n\n\u00b7  Terrific oral and written communication skills\n\u00b7  Strong customer focus\n\u00b7  Excellent punctuality and work attendance history\n\u00b7  Proficient in multi-tasking within several PC computer applications and databases\n\u00b7  Able to handle a high volume of phone calls in a structured environment\n\u00b7  Must be flexible to work various shifts, including Saturdays, evenings and holidays as necessary\n\u00b7  Pass drug screen and background check\n\nPreferred Experience:\n\n\n\u00b7  Prior sales experience in a customer facing environment.\n\u00b7  It is the responsibility of the respondent to prove his/her qualifications for the position for which they are applying.\n\u00b7  Experience in an inbound and outbound call center\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-04-24 18:33:59", "url": "http://find.centurylink.jobs/xml/28143532/job", "country": "United States", "company": "CenturyLink", "title": "INBOUND SALES & CARE REP", "reqid": "5682BR", "state": "Wisconsin", "state_short": "WI", "location": "LA CROSSE, WI", "uid": 28143532}, {"country_short": "USA", "city": "JOHNSON CITY", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle INBOUND SALES & CARE REP\nReq ID 5664BR\nPosting Location TN,JOHNSON CITY\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nA great career awaits you at CenturyLink!\nCenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink\u2122 Prism\u2122 TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.\n\nTheSales & Care Representativesare an integral part of our team as they are the front line voice to our customers. In this role you will be responsible for fielding inbound calls from potential and existing customers and selling our products and services.\n\nPlease PREVIEW the job by watching the \"Day in the Life of a CSR\" video:http://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp\n\nSales and Care Representatives will be hired as temporary, full-time employees and may transition to regular, full-time positions depending on attendance, performance and position availability. During the temporary period employees are not eligible for CenturyLink benefits. If a temporary Sales and Care Representative transitions to a regular, full-time position, benefits will be available according to company policy.\nTraining for these positions will begin onJune 4, 2012.\nJob Functions\n\n\n* Responsible for fielding inbound calls from potential and existing customers for selling CenturyLink products and services on every call\n\n* Performing credit reviews, establishing accounts in the billing system, and providing customer service and solutions to problems\nIn addition to a base pay of$10.50/hour, Sales & Care Representatives are assigned monthly sales quotas and must maintain customer service quality expectations to attain an additional targeted sales incentive, which isapproximately $9,900 yearlyfor meeting 100% of the goal!\n\nJob Requirements \nMinimum Qualifications:\n\n* Ability to meet and exceed monthly sales quotas\n\n* Terrific oral and written communications skills\n\n* Strong customer focus\n\n* Excellent punctuality and work attendance history\n\n* Proficient in multi-tasking within several computer applications and databases\n\n* Able to handle a high volume of phone calls in a structured environment\n\n* Must be flexible to work various shifts, including Saturdays, evenings, and holidays as necessary\n\n* Ability to pass a drug screen and background check\nPreferred Qualifications:\n\n* Prior sales experience in a customer-facing environment\n\n* Experience in an inbound or outbound call center\n\n* Work experience that reflects stability\nTo be considered for this position, all candidates are required to complete an online assessment (administered immediately post application and may take up to appox. 60 min). The assessment MUST be taken within 5 days of application.\n\nBe an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today!\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-04-23 20:40:23", "url": "http://find.centurylink.jobs/xml/28081423/job", "country": "United States", "company": "CenturyLink", "title": "INBOUND SALES & CARE REP", "reqid": "5664BR", "state": "Tennessee", "state_short": "TN", "location": "JOHNSON CITY, TN", "uid": 28081423}, {"country_short": "USA", "city": "COLUMBIA", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle INBOUND SALES & CARE REP -Jefferson City, MO\nReq ID 5613BR\nPosting Location MO,COLUMBIA\nMO,JEFFERSON CITY\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nA great career awaits you at CenturyLink!\n\n\nCenturyLink is the third largest telecommunications company in the<?xml:namespace prefix = st1 ns = \"urn:schemas-microsoft-com:office:smarttags\" />United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink\u2122 Prism\u2122 TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in ruralAmerica. Headquartered inMonroe,La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list ofAmerica's largest corporations. For more information, visitwww.centurylink.com.\n\nTheSales & Care Representativesare an integral part of our team as they are the front line voice to our customers. In this role you will be responsible for fielding inbound calls from potential and existing customers and selling our products and services.\n\nPlease PREVIEW the job by watching the \"Day in the Life of a CSR\" video:http://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nSales and Care Representatives will be hired as temporary, full-time employees and may transition to regular, full-time positions depending on attendance, performance and position availability. During the temporary period employees are not eligible for CenturyLink benefits. If a temporary Sales and Care Representative transitions to a regular, full-time position, benefits will be available according to company policy.\nTraining for these positions will begin onJune 4, 2012\nJob Functions\n\n* Responsible for fielding inbound calls from potential and existing customers and selling CenturyLink products and services on every call\n\n* Performing credit reviews, establishing accounts in the billing system, and providing customer service and solutions to problems\n\nIn addition to a base pay of$10.50/hour, Sales & Care Representatives are assigned monthly sales quotas and must maintain customer service quality expectations to attain additionaltargeted sales incentive, which isapproximately $9,900 yearlyfor meeting 100% of the goal!\n\nTraining is 13 weeks, M-F, 9am-6pm for the first five weeks and then M-F 10am -7pm for the balance of the training period.\nYou MUST be able to attend entire 13 weeks of training without time off!\nCurrent hours of operation for the center are 8am to 7pm. Monday-Friday and Saturday 9am to 2pm. Work hours are based on seniority. Mandatory overtime may be required, based on call volumes during normal hours of operation.\n\nMinimum Qualifications:\n\n* Ability to meet and exceed monthly sales quotas\n\n* Terrific oral and written communications skills\n\n* Strong customer focus\n\n* Excellent punctuality and work attendance history\n\n* Proficient in multi-tasking within several computer applications and databases\n\n* Able to handle a high volume of phone calls in a structured environment\n\n* Must be flexible to work various shifts, including Saturdays, evenings, and holidays as necessary\n\n* Ability to pass a drug screen and background check\n\nPreferred Qualifications:\n\u00b7  Prior sales experience in a customer-facing environment\n\u00b7  Experience in an inbound or outbound call center\n\u00b7  Work experience that reflects stability\n\nBe an integral part of the action and grow with us as we lead the communications industry into the future. Take command of your career: submit your interest today!\n\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-04-19 20:29:49", "url": "http://find.centurylink.jobs/xml/28012090/job", "country": "United States", "company": "CenturyLink", "title": "INBOUND SALES & CARE REP -Jefferson City, MO", "reqid": "5613BR", "state": "Missouri", "state_short": "MO", "location": "COLUMBIA, MO", "uid": 28012090}, {"country_short": "USA", "city": "TARBORO", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Retention Representative-Inbound\nReq ID 5497BR\nPosting Location NC,TARBORO\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description \nCenturylink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink\u2122 Prism\u2122 TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nRetention Representative Inbound\nTake the next step to a great career with CenturyLink. Please take a moment to watch this introductory video to learn more about this position.\n\nhttps://www.centurylink.com/Pages/AboutUs/CompanyInformation\n\nStarting wages during training 10.50/hr; Training will be 13 weeks. Classes starting: May 14, 2012 and June 11, 2012. Must be able to attend the entire training without time off. \nHours of operation are 8 a.m.-9 p.m. Monday through Friday; Saturday 9 a.m.-5 p.m.\n\nMandatory overtime may be required, based on call volumes during normal hours of operation. No Sundays!\n\n\nJob Description: As a successful Retention Service Associate you will be working in a call center retaining promoting and selling CenturyLink products and services to residential customers. In this exciting and fast paced position you will be responsible for the following:\nPerfect the customer experience by providing excellent service on every call!\n\u00b7Receive inbound calls from CenturyLink residential customers\n\u00b7Meet required retention objectives by retaining and selling CenturyLink products and services\n\u00b7Consult with customers to gather information and make recommendations for their communication and entertainment needs\n\n\u00b7Build and maintain strong customer rapport\n\u00b7Consult, multi-task, and problem solve with the customer\n\u00b76 months experience in a sales or customer service environment\n\u00b7High School Diploma or GED or equivalent work experience\n\u00b7Ability to multi-task in a Microsoft Windows environment\n\u00b7Strong written and verbal communication skills\n\u00b7Must successfully complete pre-employment test assessment and interview\nPreferred Qualifications:\n\u00b7Proven success in a commissioned sales environment\n\u00b7Minimum of 6 months experience in a sales environment\n\u00b7Call center and sales experience, particularly experience where measurable quotas and goals are achieved!\n\u00b7Background in internet applications, cellular, and/or satellite technology\n\n\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-04-10 08:03:04", "url": "http://find.centurylink.jobs/xml/27780652/job", "country": "United States", "company": "CenturyLink", "title": "Retention Representative-Inbound", "reqid": "5497BR", "state": "North Carolina", "state_short": "NC", "location": "TARBORO, NC", "uid": 27780652}, {"country_short": "USA", "city": "TARBORO", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle INBOUND SALES & CARE REP\nReq ID 5399BR\nPosting Location NC,TARBORO\nBusiness Unit RMG Consumer Customer Care\nPosition Classification Management\nJob Description Take command of your success as you deliver the future!\n\nCenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink\u2122 Prism\u2122 TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com. \n\nYou MUST complete the Online Assessment Test after you apply, in order for your resume to be reviewed, or a possible interview to be scheduled.\n\nResponsibilities:\nPerforming credit reviews\nEstablishing accounts in the billing system\nProviding solutions to a variety of inquiries.\n\nIn addition to base pay and an excellent benefits package,Inbound Sales & Care Repsare assigned monthly sales quotas and must maintain customer service quality expectations for additional commission incentive programs.\nJob Requirements Minimum Qualifications:\n\n\n\n* Terrific oral and written communication skills.\n\n* Strong customer focus.\n\n* History of excellent punctuality and work attendance.\n\n* Proficient in multi-tasking within multiple PC computer applications and databases.\n\n* Able to handle a high volume of phone calls in a structured environment.\n\n* Must be flexible to work various shifts, including Saturdays, evenings and holidays as necessary. Current position opportunities are to cover our 10am \u2013 7pm shift, Training hours are from 8am -5pm.\n\n* Pass drug screen and background check.\n\n* Successfully meet online assessment requirements prior to interview (administered immediately post application and will take appx. 30 min).\n\nPreferred Qualifications:\n\n* The ideal candidate would have prior sales experience in a customer facing environment.\n\n* The ideal candidate would have sales experience in a quota driven or commission driven environment.\n\n* 1-2 years exp in inside sales, telemarketing, retail sales or call center environment.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-03-30 21:26:47", "url": "http://find.centurylink.jobs/xml/27526777/job", "country": "United States", "company": "CenturyLink", "title": "INBOUND SALES & CARE REP", "reqid": "5399BR", "state": "North Carolina", "state_short": "NC", "location": "TARBORO, NC", "uid": 27526777}]