[{"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle OPERATIONS TECHNICIAN 2\nReq ID 5997BR\nPosting Location MN,MINNEAPOLIS\nVA,ARLINGTON\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nLocation: Arlington, VAorMinneapolis, MN<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\nPosition Description: \nStrong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Technician for customer/company network systems installation and/or maintenance activities. Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. Uses software and hardware tools to identify and diagnose network status and problems. Resolves complex trouble tickets. Minimum Qualifications: Associate degree or equivalent education and experience. Min 3-5 yrs related experience in specific area or equivalent. May require technical certification.\n\nKnowledge, Skills and Abilities\n\n* High level physical layer troubleshooting for DS0 and DS1 circuits, including Titan and Alcatel DCCS experience.\n* Experience working on complex IP issues.\n* Knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems\n* A high degree of knowledge with IP routing on multiple router platforms\n* A high level knowledge of PRN networks and routing protocols: BGP, MPLS, MLPPP.\n* Experience with multiple router platforms including Cisco, Juniper and Alcatel-Lucent CLI\u2019s.\n* Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation.\n* Experience with diagnosing and resolving DNS & e-mail problems.\n* Detailed understanding of the OSI networking model physical, data link, and network layers.\n* Remote troubleshooting and testing experience.\n* Apply excellent customer service skills.\n\n* Ability to work independently with minimal supervision.\n* Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.\n* Ability to learn in an \u2018on-the-job\u2019 training environment.\n\n* Ability to work all shifts in a 7x24x365 environment.\nJob Requirements \nQualifications: \n\n* Advanced layer 1 troubleshooting for DS0 and DS1 circuits, including Titan and Alcatel DCCS experience.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n* Excel at working on complex IP issues.\n\n* In-depth knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems\n\n* Advanced expertise with IP routing on multiple router platforms\n\n* Advanced expertise with PRN networks and routing protocols: BGP, MPLS, MLPPP\n\n* Advanced expertise with multiple router platforms with and with Cisco and Juniper and Alcatel-Lucent CLIs.\n\n* DNS & e-mail problem expertise\n\n* Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation.\n\n* Detailed understanding of the OSI networking model physical, data link, and network layers.\n\n* Remote troubleshooting and testing experience.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-18 20:45:07", "url": "http://find.centurylink.jobs/xml/28803565/job", "country": "United States", "company": "CenturyLink", "title": "OPERATIONS TECHNICIAN 2", "reqid": "5997BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28803565}, {"country_short": "USA", "city": "LITTLETON", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle ENGINEER II-Network Operations\nReq ID 5983BR\nPosting Location CO,LITTLETON\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description Provide technical assistance and guidance for customer facing Tier II centers, and various other centers to maintain and support Century Link's video, data and application architecture within the Video Reliability Operations Center (VROC).\n\nEngineer's responsibilities include but not limited to; proactive analysis of Prism Video logs, isolation of troubles, diagnosing and troubleshooting video network and middleware, configuration; modem, network, set top boxes or provisioning system issues.\n\nReact and diagnose network alarms and system logs for fault isolation and remediation, dispatching field technicians and managing the overall outage restoration times, root cause and escalations.\n\nBasic understanding of TCP/IP -Thorough understanding of IP delivery of video -Familiarity with TS Reader, VideoLAN Client (VLC), Wireshark, Ineoquest, DecTec, spectrum analyzer, MPEG analyzer troubleshooting tools, Remedy.\n\n-Experience working with video hardware including; IP Video Conversion, RF QAM modulated Video, MPEG2 and MPEG4 encoders, cabling both RG 6, RG 59 and cat5e.\n\n-Ability to multitask, prioritize workload and problem Solving -Alarm Surveillance in an Network Operations Center (NOC) environment\n\n-Exceptional verbal and written communication skills\n\n-Individual must have an extreme high sense of urgency with follow through and problem solving skills.\n\n-Exceptional customer service skills -Required to work a flexible, rotating schedule in a 24x7x365 operations center\n\nRequirements:\n-Bachelor's Degree in Engineering or similar field and/or commensurate experience.\n\nMinimum of 3-4 years experience supporting/working with telecommunications networks\n\nVoice and data communications, protocols, products, and signal networks. ATM networks, fiber optic networks, Firewalls, Network Security, ATM, MPLS Multi-protocol Label Switching, VoIP, SNMP, etc. video, PBX, Sonet, MOE\n\nOutstanding problem solving skills, the ability to work independently and excellent personal interaction skills are imperative\n\nWorking in a Network Operations Center (NOC) environment\n\nExperienced with Layer 2 protocols such as Ethernet/Frame Relay/MPLS/VPLS.\n\nUnderstanding of IP delivery of video\n\nExperience or knowledge working with Microsoft Windows Server 2008\n\nExperience working in Microsoft Mediaroom\n\nMicrosoft certifications are preferred\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-18 20:44:29", "url": "http://find.centurylink.jobs/xml/28803516/job", "country": "United States", "company": "CenturyLink", "title": "ENGINEER II-Network Operations", "reqid": "5983BR", "state": "Colorado", "state_short": "CO", "location": "LITTLETON, CO", "uid": 28803516}, {"country_short": "USA", "city": "WINTER PARK", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Network Engineer II\nReq ID 5963BR\nPosting Location FL,WINTER PARK\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nCenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink\u2122 Prism\u2122 TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nJob Responsibilities:\n\n\n* The main focus of this position is to create/maintain production support for applications used by our primary user groups around network services impacting our external customers.\n\n* The primary support will include web tools, scripts, data analysis and reporting in support of user groups involved in Service Delivery, provisioning and activation operations.\n\n* This position works extensively with the business operations groups as well as with other support personnel and developers for upstream and downstream systems to problem solve issues for end users of the applications and other systems in service to our external customers.\n\n* The supported applications and tools promote efficiency, stability, reliability, and data flow through applications through proactive activities, identifying and analyzing potential improvements toward those ends. \n\n* This position requires a unique/specific skill set of programming/analytical skills as well as knowledge of DSL/HSI, MOE, Ethernet, ATM network services and Network Operations.\n\n* Other projects involving Oracle and Web development may be assigned.\n\n* This position will involve working closely with other members of the NSM Staff to provide technical direction and support.\n\nBasic Job Qualifications:\n\n* Bachelors Degree in Computer Science or related discipline plus 5 years related experience or equivalent combination of education and experience.\n\n* Verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience. \n\n* Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.\n\n* Proven collaborative skills in reaching a team approach to accomplishing work.\n\n* Ability to organize and prioritize multiple tasks and meet deadlines.\n\n* Proven ability to work in a customer service oriented organization, with working knowledge of Agile development methodologies\n\n* Experience using Computer Systems (Skills required include: UNIX, Windows, SQL and shell scripting, as well as the following: Oracle, Perl, C# (.Net), XML, Java, DB/2.\n\n* Experience using Windows-based applications including word processing, spreadsheet, and work flow and database software.\n\n* Excellent negotiating and persuasive skills\n\n* Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.\n\n* Demonstrates high personal work standards.\n\n* Embraces change, inspires trust, communicates in all directions and a continuous learner\n\n* Has a track record as a self starter with the ability to work well with minimal direction and the discipline to meet deadlines on time. \n\nPreferred Job Qualifications:\n\n* Familiarity with Network Services applications, user groups or their processes and previous experience with the ISYS, MetaSolv and CIRAS databases and/or DSL/HSI provisioning. \n\n* Knowledge of development methodologies and ITIL/SDLC principles.\n\n* Knowledge of the ATM, Frame Relay and MOE networks.\n\n* Knowledge of ISYS, MetaSolv, and CIRAS will be a significant asset\n\n* Recent background in Telecommunications Operations\nOther Job Requirements:\n\n* Must be able to prioritize multiple projects and perform under pressure.\n\n* Must negotiate timeframes for completion and meet critical deadlines.\n\n* Must be willing and able to work with other coworkers to complete job assignments.\n\n* Successful completion and passage of all applicable employment testing and interview.\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-17 19:48:51", "url": "http://find.centurylink.jobs/xml/28766653/job", "country": "United States", "company": "CenturyLink", "title": "Network Engineer II", "reqid": "5963BR", "state": "Florida", "state_short": "FL", "location": "WINTER PARK, FL", "uid": 28766653}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Sr Network Engineer - Security Services\nReq ID 5947BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nCenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink\u2122 Prism\u2122 TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nThis position is a senior role implementing Managed Security Services (MSS) in a Security Operations Center (SOC) environment. The SOC function is to provide customers with constant monitoring, protection, prevention, and detection services as well as reporting and incident analysis based on events collected from multiple sources. This position will be responsible for providing the technical expertise to help design and implement a SIEM (Security Information and Event Manager) solution forone or more of the following services: firewall, IDPS, antivirus management, vulnerability scanning, authentication, secure email, and incident response.\n\nBasic Qualifications:\n\n* Bachelor\u2019s Degree in Engineering, similar field and/or 6+ yrs of related work experience or equivalent combination of education and experience. \n\n* Advanced knowledge and understanding of IP solutions and Networking.\n\n* Administrator experience for any SIEM application.\n\n* Ability to develop and implement SIEM use cases based on event correlation and specific business requirements.\n\n* Ability to create SIEM reports and dashboard deliverables based on event correlation.\n\n* Ability to work independently, delegate work tasks, train and mentor less experienced engineers.\nPreferred Qualifications:\n\n* Experience as an ArcSight administrator - 2+ years.\n\n* Knowledge in intrusion detection/prevention systems (IDPS) applications \u2013 Sourcefire preferred.\n\n* Knowledge in vulnerability scanning (VS) products.\n\n* Knowledge in gateway or server based antivirus management (AV) platforms and/or applications.\n\n* Knowledge in firewall (FW) applications \u2013 Fortinet and Juniper preferred.\n\n* Excellent incident reporting skills are desired; forensics background is a plus.\n\n* System administration experience for the infrastructure (s) utilized to manage the various services listed above (IDPS, VS, AV, FW).\n\n* The ability to provide consulting, policy reviews, training, security audits and advisories, as well as support for malware/DDoS attacks, internal compromises, and other malicious events is a plus.\n\n\n\n\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-16 20:05:08", "url": "http://find.centurylink.jobs/xml/28739606/job", "country": "United States", "company": "CenturyLink", "title": "Sr Network Engineer - Security Services", "reqid": "5947BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28739606}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle SUPV NROC-Network Operations\nReq ID 5956BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nThe NFC, (Network Facility Center)Supervisor Network Operationsposition provides direct supervision for Service Assurance Technicians (SAT). Service Assurance Technicians provideproactive and reactive network surveillance, monitoring, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The technician also analyzes and diagnoses the output of the network to determine the end-to-end status of the network and its elemental components. They also provide technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing network impact. This position is responsible for providing \u201cSuperior Service\u201d. Technicians take appropriate action if network capacity and/or configuration is creating blocking. The incumbent works with vendors, LECs, Voice & Data repair organizations, as well as other internal CenturyLink workgroups. This information is not all inclusive of the entire job responsibilities.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\nPrimary Supervisory Responsibilities:\n\n\n* Responsible for scheduling day-to-day activities. Assigns tasks, checks work, develops schedules and may perform individual tasks related to group.\n\n* Provides supervision and support to work functions assigned within the position\u2019s area of responsibility.\n\n* Ensures that adequate staffing is in place to handle the work function assigned to the position\u2019s area of responsibility.\n\n* Monitors individual employee performance on an ongoing basis. Responsible for conducting formal reviews with employees under this position\u2019s supervision, as required in the Company\u2019s policy on performance evaluation.\n\n* Acts as the primary point of contact on issues that require escalation.Manage escalations, provide updates to escalations, own and drive resolution within team our outside team.Monitors, evaluates, and takes corrective action necessary to meet or exceed objectives assigned to his or her area of responsibility. \n\n* Assist in planning and implementing new procedures promptly, allowing employees the ability to carry out their responsibilities.\n\n* Assists in the selection and training of employees within the NFC.\n\n* Promotes good employee relations through effective communication and support of Company, Network and department policies.\n\n* Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives. Reports issues that can affect the overall performance of the NFC.\n\n* Provide weekly and monthly reports to management on team metrics and performance.\n\n* Administers company policies and monitors the daily results, costs, and methods of NFC work group.\n\n\n\n* Ensures that all functions are performed in a timely fashion and meet corporate and departmental specifications. \n\n* Be available for after hour's escalations/engagement by employees, customers or management (On Call rotation duties).\n\n* Other duties as assigned.\nJob Requirements \nBasic Qualifications: <?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n* Experience in a supervisory role with demonstrated success in managing a team of 10 or more employees. Coaching and leading the teams to meet/exceed set objectives and the needs of the business.\n\n* Verbal and written communication skills, self development orientation, initiative, delegation, development of subordinates and setting of work standard\n\n* Knowledge of PC applications (Microsoft Office, Internet Explorer, Microsoft Outlook, SAP). Utilize Microsoft Word and Microsoft Outlook to document and communicate business information.\n\n* Utilize Microsoft Excel to create spreadsheets, generate department performance reports, and analyze report data.\n\n* Demonstrated high personal work standards.\n\n* Must be able to develop and implement new processes and procedures that will increase productivity while lowering cost.\n\n* Must possess strong planning, organizing, and implementing skills, along with conflict resolution and negotiation skills.\n\n* Possess high integrity and ethical behavior and hold others to same standards. \n\nPreferred Qualifications: \n\n\n* Experienced supervision in a bargained for environment.\n\n* 5 plus years of supervisory experience in network operations or customer contact environment overseeing employees responsible for managing network support issues.\n\n* Proven ability to work in a dynamic team environment with ever changing requirements and ability to adapt quickly to those changes.\n\n* Associate degree in a related field or equivalent work experience. Typically 5 years of relevant experience. \n\n* Knowledge of various network applications (NMA, WFA-C, WFA-DO).\n\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-16 20:05:01", "url": "http://find.centurylink.jobs/xml/28739602/job", "country": "United States", "company": "CenturyLink", "title": "SUPV NROC-Network Operations", "reqid": "5956BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28739602}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle SERVICE ASSURANCE TECHNICIAN\nReq ID 5937BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Represented\nJob Description \nThe Service Assurance Technician (SAT) provides proactive and reactive network surveillance, monitoring, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The technician also analyzes and diagnoses the output of the network to determine the end-to-end status of the network and its elemental components. They also provide technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing network impact. This position is responsible for providing \u201cSuperior Service\u201d. Technicians take appropriate action if network capacity and/or configuration is creating blocking. The incumbent works with vendors, LECs, Voice & Data repair organizations, as well as other internal CenturyLink workgroups. This information is not all inclusive of the entire job responsibilities.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\n\nKnowledge:\n\n\n* Experience working on maintenance assignments related to network equipment to resolve trouble tickets.\n* Basic knowledge of IP architecture and IP routing.\n* Knowledge of DS0/DS1/DS3, SONET, DWDM\n* Understanding of circuits and troubleshooting practices.\n* Experience working with software and hardware tools to remotely identify and diagnose network problems. \n* Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services.\n* Has ability to understand and isolate physical layer problems.\n* Knowledge of TCP/IP, routing protocols, and IP addressing.\n* Experience Cisco, NORTEL, Tellabs, and Ciena GUI\u2019s.\n* Candidates with testing or design background are encouraged to apply\n\n\nGeneral Work Competencies / Abilities:\n\n\n* Apply excellent customer service skills.\n* The desire to work in a complex and fast-paced 24x7 call center.\n* Demonstrated proficiency with trouble ticketing applications as well as other internal tools.\n* The ability to work off hours/weekends and during holidays.\n* Experience Mentoring/Training/Coaching less experienced employees.\n* Answer inbound calls and/or redirect calls to proper CenturyLink organization if required.\n* Create trouble ticket which summarizes reported trouble. Troubleshooting skills with investigation and resolution.\n* Initiate internal escalations on customer\u2019s behalf and provide follow up.\n* Work in an extremely detailed environment where following explicit processes is paramount to the success of your responsibilities.\n\n\n\n* Ability to work independently with minimal supervision.\n* Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.\n* Ability to learn in an \u2018on-the-job\u2019 training environment.\nAbility to work all shifts in a 7x24x365 environment\nJob Requirements \nPreferred Qualifications:<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\n* 3+ year of technical customer call center experience.\n* Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 5+ years of related work experience.\n* Network certifications are a plus.\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-15 19:12:14", "url": "http://find.centurylink.jobs/xml/28706124/job", "country": "United States", "company": "CenturyLink", "title": "SERVICE ASSURANCE TECHNICIAN", "reqid": "5937BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28706124}, {"country_short": "USA", "city": "LA CROSSE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle OPERATIONS TECHNICIAN 3\nReq ID 5929BR\nPosting Location WI,LA CROSSE\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \n* Act as technical leader for the network operations center team and as a SME (Subject Matter Expert) on network and customer related issues<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\n* Take lead in major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution. Perform case management function on outages as required.\n\n\n* Handle internal/external customer escalations via phone, Remedy tickets or email and escalate further any customer-related issues to the appropriate group or manager as necessary.\n\n\n* Develop, maintain, and assist with providing initial training for new employees.\n\n\n* Provide technical information or direction for less experienced employees as assigned.\n\n\n* Analyze current network support processes and update as needed and/or refer priority issues to management.\n\n\n* Special projects and other duties as assigned.\n\n\n\nJob Requirements Job Requirements:<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\n\n* Associate\u2019s degree in Information Technology, Communications Networking and/or Electronics or related field or the equivalent in training and experience\n\n\n* Minimum 6 years of experience in network equipment maintenance or support or the equivalent in training, experience and education\n\n\n* Minimum of 3 years of experience required in specific wireline network equipment maintenance.\n\n\n* Minimum of 5 years data service provider network experience\n\n\n* Excellent verbal and written communications skills required.\n\n\n* Willingness to attend vendor-specific data product training required.\n\n\n* \nPreferred Qualifications\n\n\n\n\n* Bachelor's degree in Information Technology, Communications Networking or related field.\n\n\n* Cisco, Juniper or ALU certifications.\n\n\n* Experience in advance data network testing and troubleshooting as a SME (Subject Matter Expert).\n\n\n* Experience in working with engineering teams and vendors.\n\n\n* Vendor certifications related to Data/Ethernet equipment and/or networks.\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-15 19:11:46", "url": "http://find.centurylink.jobs/xml/28706120/job", "country": "United States", "company": "CenturyLink", "title": "OPERATIONS TECHNICIAN 3", "reqid": "5929BR", "state": "Wisconsin", "state_short": "WI", "location": "LA CROSSE, WI", "uid": 28706120}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Customer Service Specialist\nReq ID 5885BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Represented\nJob Description \nFunction: Managing DSL, QMOE, ATM, & Frame Relay Network<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\nClassification:Regular Full-Timeemployees are scheduled to work at least forty (40) hours per calendar week.\n\nWage Scale:T\n\nLocation:<?xml:namespace prefix = st1 ns = \"urn:schemas-microsoft-com:office:smarttags\" />Minneapolis,MN\n\nJob Description:\n\n\u00b7Responsible for provisioning and repairing Ethernet services (QC MOE), DSL service, and/or ATM/FR service.\n\u00b7Responsible for network monitoring, upgrades and outage management.\n\u00b7Responsible for identifying and resolving customer reported trouble and/or proactively ticketed trouble, answering customer calls, updating customers of status hourly, and working with Local Exchange Carriers and International carriers to resolve trouble. \n\u00b7  Resolves complex trouble tickets.\n\u00b7  Isolates problems on the customer DS0, DS1, and DS3 access circuits on a Frame Relay and ATM network using Naviscore, Cisco Wan Mgr, and INTAS.\n\u00b7  Troubleshoots DSL repair issues on numerous DSL platforms.\n\u00b7Troubleshoots Metro Ethernet Customer Repair issues on the Metro Ethernet platform.\n\u00b7  Solves chronic repair problems by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques.\n\u00b7  Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.\n\u00b7  Uses software and hardware tools to identify and diagnose network status and problems.\n\u00b7  Technician for customer/company network systems installation and/or maintenance activities.\nJob Requirements \nBasic Job Qualifications:<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n* Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities.\n\n* Familiarity with DS1, DS3, ATM, Frame Relay, DSL, MOE. \n\n* Familiarity with Ethernet\n\n* Familiarity with CISCO systems and Naviscore\n\n* Must be willing to work day, evening, or night shifts; also to work overtime, emergency call-outs, weekends and holidays as required.\n\n* Ability to interface directly with customers.\n\n* Computer literacy, multi-tasking, problem-solving, strong verbal communications, and customer service soft skills are a must.\n\nPreferred Job Qualifications:\n\n* 1+ year experience with DS1, DS3+, ATM, Frame Relay, DSL, MOE. \n\n* 1+ year experience with Ethernet\n\n* CCNP Certification (Certified CISCO Network Professional)\n\nWork Environment:\n\n* Works independently with minimal or no supervision.\n\n* Inbound customer service center \u2013 structured and fast paced.\n\n* Communicates with others to provide technical guidance on systems and components.\n\n* Wears attire that is appropriate for effective interaction with customers.\n\n* Directs the work of others, determines work schedules of others, commits company resources within defined levels, and escalates problems.\n\nThis center is open 24 hours a day, 7 days a week. Employees are required to work varying tours and hours including weekends and holidays and mandatory overtime, depending upon employee skills, abilities and the needs of the business. Hours are based on the needs of the business and are subject to change.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-11 19:53:45", "url": "http://find.centurylink.jobs/xml/28639481/job", "country": "United States", "company": "CenturyLink", "title": "Customer Service Specialist", "reqid": "5885BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28639481}, {"country_short": "USA", "city": "MONROE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle VIDEO REPAIR TECHNICIAN-PART-TIME REGULAR 1\nReq ID 5867BR\nPosting Location LA,MONROE\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nThe Customer Support Specialist is responsible for providing technical assistance and problem resolutions of a complex nature to customers of CenturyLink\u2019s Prism TV and Internet customers. These professionals are required to interface with external customers of CenturyTel\u2019s ISP and Television service. This position will troubleshoot and log problems into an automated problem tracking system. The Customer Support Specialist must diagnose problems of a technical nature related to the Television service, features and functionality of Prism, Internet connectivity, and email access of the customers. Due to the daily contact with end-users and internal departments, this position requires very strong human relations skills. <?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\nThe Prism Helpdesk professionals are required to interface with internal customers to monitor the performance of CenturyLink\u2019s video and data network. They are also responsible for providing technical assistance and problem resolution to customers of CenturyLink\u2019s Video and Internet business and to CenturyLink\u2019s externalcustomers.\n\nPrincipal internal contacts include Field Technicians, Tech Support team leaders, supervisors, andmanagement; external contacts are Prism customers. \n\nThe Customer Support Specialist reports to the Manager/Supervisor and confers with the Manager and Supervisor of the Prism Helpdesk to resolve problems and issues that are critical to CenturyLink\u2019s video and internet business.\n\n\nEssential Job Functions:\n\n1)Primary function will be to handle customer contacts via phone, on-line chat, or email.\n\n2)Escalate any customer-related issues to the appropriate group or person as necessary.\n\n3)Keep abreast of software, hardware, and product information related to the product offerings that are part of our Video and ISP services.\n\n4)Must become proficient at troubleshooting the Windows and Macintosh Operating Systems (OS) that are supported by the Internet Service that CenturyTel provides.\n\n5)Assist supervisors with providing initial training for new employees.\n\n6)Must become proficient at troubleshooting the equipment supplied by CenturyLink (STBs, RG, etc).\n\n7)Must become familiar with the basic network design of the Video and Internet network. This is imperative to the troubleshooting process.\n\n8)Keep abreast of service outages and issues that affect the customer\u2019s video and Internet service.\n\n9)Must be proficient in using the telephone system (Avaya) through which the customers contact the center. \n\n10) Must be proficient at entering customer troubles in the trouble ticket system (Remedy) to allow for proper tracking and reporting of customer issues.\n\n11) Must be proficient at accessing and navigating the Internet Web page (Helpdesk Page) to find the flowcharts and troubleshooting guides that are contained therein.\n\n12) Must become proficient in the use of ancillary systems related to customer\u2019s account (SMT, Ensemble, Remedy, etc.) to properly identify issues related to a customer\u2019s account.\n\n13) Must be familiar with basic computer troubleshooting functions (ping, trace route, speed test, etc.) to properly answer customer questions and troubleshoot customer problems.\n\n14) Must be punctual and maintain acceptable attendance to work.\n\n15) Other duties as assigned.\n\n\n\nBasic Qualifications:\n\n1)High School diploma or GED. \n\n2)Minimum two years customer service and technical internet experience or the equivalent in training and experience.\n\n3)Experience working with internal and external customers to insure adequate levels of service to the customers are met.\n\n4)Good working knowledge of personal computers, data terminals, and software applications, such as Web browsers, email applications, and Microsoft Office Suite.\n\n5)Demonstrated experience successfully handling multiple activities at once.\n\n6)Willingness to work extended hours, weekends, and holidays as necessary.\n\n7)Self motivated and can work independently with little or no supervision.\n\n8)Ability to adhere to strict schedules and adjust scheduled work hours as required.\n\n9)Courteous and professional attitude.\n\n10) Works well and remains calm under pressure.\n\n11) Detail oriented.\n\n\n\nPreferred Qualifications:\n\n1)Experience monitoring Video and/or Data Networks.\n\n2)Experience with customer relations: sales, customer service, technical support, etc.\n\n3)Experience monitoring the status of system outages and keeping management informed of any changes.\n\n4)Experience evaluating hardware and software problems and appropriate recommendation of responsibility of the problem.\n\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-10 20:53:14", "url": "http://find.centurylink.jobs/xml/28613938/job", "country": "United States", "company": "CenturyLink", "title": "VIDEO REPAIR TECHNICIAN-PART-TIME REGULAR 1", "reqid": "5867BR", "state": "Louisiana", "state_short": "LA", "location": "MONROE, LA", "uid": 28613938}, {"country_short": "USA", "city": "MONROE", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle OPERATIONS TECHNICIAN 2\nReq ID 5844BR\nPosting Location LA,MONROE\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description Act as technical leader for the network operations center team and as a SME (Subject Matter Expert) on network and customer related issues.\n\nTake lead in major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution.\n\nPerform case management function on outages as required. Handle internal/external customer escalations via phone, Remedy tickets or email and escalate further any customer-related issues to the appropriate group or manager as necessary.\n\nDevelop, maintain, and assist with providing initial training for new employees. Provide technical information or direction for less experienced employees as assigned.\n\nAnalyze current network support processes and update as needed and/or refer priority issues to management. Special projects and other duties as assigned.\n\nJob Requirements: Associate's Degree in Information Technology, Communications Networking and/or Electronics or related field or the equivalent in training and experience\n\nMinimum 6 years of experience in network equipment maintenance or support or the equivalent in training, experience and education.\n\nMinimum of 3 years of experience required in specific wireline network equipment maintenance. Minimum of 5 years data service provider network experience.\n\nExcellent verbal and written communications skills required. Willingness to attend vendor-specific data product training required.\n\nPreferred Qualifications: Bachelor's degree in Information Technology, Communications Networking or related field. Cisco, Juniper or ALU certifications.\n\nExperience in advance data network testing and troubleshooting as a SME (Subject Matter Expert).\n\nExperience in working with engineering teams and vendors. Vendor certifications related to Data/Ethernet equipment and/or networks.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-08 18:14:24", "url": "http://find.centurylink.jobs/xml/28539961/job", "country": "United States", "company": "CenturyLink", "title": "OPERATIONS TECHNICIAN 2", "reqid": "5844BR", "state": "Louisiana", "state_short": "LA", "location": "MONROE, LA", "uid": 28539961}, {"country_short": "USA", "city": "DENVER", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle ENGINEER II\nReq ID 5449BR\nPosting Location CO,DENVER\nCO,LITTLETON\nKS,NEW CENTURY\nNC,WAKE FOREST\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nEngineer II<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nACD Operations/Internal Call Center Support\nPosition Description:\n\u00b7Highly skilled technical support engineering position with subject matter expert status for the maintenance and repair in one or more of the following:\no Avaya Call Center Systems\no Cisco UCCE\no Nortel Contact Center Systems\n\u00b7Provide non-routine installation of highly complex hardware, software, and facility interfaces necessary to support the highly complex portions of the corporate communications network. \n\u00b7Respond to trouble tickets using software and hardware tools to identify, diagnose, and resolve highly complex network problems. Must be available for rotational on-call (pager) duty.\n\u00b7Conducts highly complex system monitoring and maintenance activities across multiple CPE locations.\n\u00b7Develops and supports technical job aids and troubleshooting documentation.\n\u00b7Participates in root cause investigation and reporting.\n\u00b7Maintains familiarity with disaster recovery process and procedures and assist in ongoing disaster recovery and business continuity planning.\n\u00b7Available to travel to other locations as required with little notice.\n\u00b7Will perform other duties as assigned by management.\n\u00b7Able to work flexible hours to support 24x7 operational needs of the business.\n\nBasic Qualifications:\n\u00b7Bachelors degree in Engineering or related technical field\n\u00b75 years relevant experience or equivalent combination of education and experience\n\nDesired Qualifications:\n\n\n* Technical degree or equivalent experience (8-10 years).\n\n* Excellent troubleshooting, repair and decision making skills.\n\n* Working knowledge of ISDN, TDM, VoIP, SIP trunking and testing.\n\n* Basic IP knowledge including data switches, routers and LAN/WAN.\n\n* Knowledge of telecommunication tools \u2013 test sets, punch-down and crimping tools, tone generator, and meters..\n\n* Excellent communication/interpersonal skills, including strong oral and written skills.\n\n* Excellent negotiation skills used for setting intervals and due dates.\n\n* Excellent customer service skills; including willingness to train end-users and manage varying customer requirements.\n\n* Working knowledge of MS Office suite\n\n* Capable of distinguishing colors.\n\n* Must be able to move and lift up to 40 lbs.\n\n* Must be able to maneuver in restrictive workspaces.\n\n* Must have a valid Drivers License\n\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-04-04 19:56:18", "url": "http://find.centurylink.jobs/xml/27644210/job", "country": "United States", "company": "CenturyLink", "title": "ENGINEER II", "reqid": "5449BR", "state": "Colorado", "state_short": "CO", "location": "DENVER, CO", "uid": 27644210}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle CUSTOMER SERVICE SPECIALIST\nReq ID 5321BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Represented\nJob Description \nCUSTOMER SERVICE SPECIALIST (CSS)<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nLocal Network\n\nCustomers coast to coast turn to CenturyLink\u2019s industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, CenturyLink's powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services.\n\nCenturyLink is also the choice of 95% of the Fortune 500 companies. Using its industry-leading national fiber-optic network, CenturyLink offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world.\n\nFunction: Managing DSL Network\n\nClassification:Regular Full-Timeemployees are scheduled to work at least forty (40) hours per calendar week.\n\nWage Scale:T\n\nLocation:<?xml:namespace prefix = st1 ns = \"urn:schemas-microsoft-com:office:smarttags\" />Minneapolis,MN\n\nTypical Work Hours:Based on the needs of the business.\n\nJob Description:\n\n\u00b7Responsible for installation and repair activities on the DSLAM network.\n\u00b7Responsible for network monitoring, upgrades and outage management.\n\u00b7Responsible for identifying and resolving reported trouble and/or proactively ticketed trouble, answering internal customer calls, updating customers of status, and working with central office and field forces to resolve trouble. \n\u00b7Responsible for thorough documentation of repair activities.\n\u00b7  Resolves complex trouble tickets.\n\u00b7  Troubleshoots DSL repair issues on numerous DSL platforms.\n\u00b7  Solves chronic repair problems by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques.\n\u00b7  Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.\n\u00b7  Uses software and hardware tools to identify and diagnose network status and problems.\n\u00b7  Takes calls from technicians in the field and central offices for dslam turn-ups/activations and for repair issues.\n\u00b7Takes calls from internal customer support centers reporting trouble on the network.\n\nBasic Job Qualifications:\n\n* Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities.\n\n* Familiarity with DSL, DS1, DS3, ATM, MOE, Frame Relay. \n\n* Familiarity with Ethernet\n\n* Familiarity with CISCO systems and Naviscore\n\n* Must be willing to work day, evening, or night shifts; also to work overtime, emergency call-outs, weekends and holidays as required.\n\n* Ability to interface directly with customers.\n\n* Computer literacy, multi-tasking, problem-solving, strong verbal communications, and customer service soft skills are a must.\n\nPreferred Job Qualifications:\n\n* 1+ year experience with DSL, DS1, DS3+, ATM, MOE, Frame Relay. \n\n* 1+ year experience with Ethernet\n\n* CCNP Certification (Certified CISCO Network Professional)\n\nWork Environment:\n\n* Works independently with minimal or no supervision.\n\n* Inbound service center \u2013fast paced.\n\n* Communicates with others to provide technical guidance on systems and components.\n\n* Wears attire that is appropriate for effective interaction with customers.\n\n* Directs the work of others, determines work schedules of others, commits company resources within defined levels, and escalates problems.\n\nThis center is open 24 hours a day, 7 days a week.Employees are required to work varying tours and hours including weekends and holidays and mandatory overtime, depending upon employee skills, abilities and the needs of the business.Hours are based on the needs of the business and are subject to change.\n\nThe above job definition information has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.\n\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-03-21 21:54:12", "url": "http://find.centurylink.jobs/xml/27305609/job", "country": "United States", "company": "CenturyLink", "title": "CUSTOMER SERVICE SPECIALIST", "reqid": "5321BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 27305609}]