CenturyLink Jobshttp://find.centurylink.jobs2012-05-22 09:09:28.640158USANEW BRIGHTONEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Sr.Engineer Req ID 5961BR Posting Location MN,NEW BRIGHTON ND,FARGO Business Unit Network Services (Engineering) Position Classification Management Job Description Completes site survey documentation detailing the job requirements in support of accurate Jobs and on-time job performance, while minimizing supplemental costs, JIMs and rework. Improves quality and record integrity by providing marked COEFM drawings back to the requestor. Conducts inventories of network elements upon request. Identifies space reclamation and existing network elements/capacity. Identifies existing substandard conditions in the central office. Communicates and partners cross functionally to resolve problematic situations in an effective manner. Acts as the eyes and ears' for Century Link Planners and Design Engineers. Technically astute in central office equipment, installation, and architectures. Acts as a project support (may include procedural and technical) for duration of initiated jobs and or projects. Broad application of engineering and network principles, theories, concepts, and related technology. Thorough working knowledge of system tools and applications utilized in the department (COEFM, IOT, , DWP Server, etc). Knowledge of Network processes, including interdepartmental handoffs/activities. Familiarity with configurations and models including all Technical Publications and Engineering documents. Ability to update COEFM when directed by the Planner or Design Engineer. Also working knowledge of power and battery requirements in the legacy Offices. Works with Real Estate within the walls of the Central Offices that Require Cable Sleeves and structure. Job Requirements Position/Title: Senior Engineer (Central Office Field Engineering) - Legacy Qwest. Skills/Qualifiers: This position entails the utilization of an extensive knowledge base within the Local Network Central Office environment specializing in the accurate detection, assessment and of equipment installation (and removal). The incumbent possesses a direct, hands-on knowledge of the Central Office Equipment Installation (COEIT) job title and functional expertise. Fluency in this role requires an expert-level aptitude pertinent to all central office-based technical publications (e.g., TP 77350, -351, -355, and -385), all applicable Architectures, Models, & Configurations (AMC) documents and posted Installation Quality Bulletins. The optimal candidate is also well-versed with TP 77369 and has attained an astute propensity for locating, determining, assessing and objectively (without bias) reporting defective installation-related conditions and deficiencies. This position requires the competent use of a digital camera requiring the incumbent to embed digital bitmap (or jpeg) files within the context of the overall audit reporting structure to ensure thorough accuracy and to avoid the potential of audit appeal(s) by internal resources and external suppliers. Prerequisites: Between 3 to 5 years in the COEIT job title as a strong "practitioner" obtaining consistent final audit score averages within the 95% - 100% range. Successful biennial completion and/or re-certification of the internal online Central Office Equipment Engineering & Installation / Technical Standards Policy Review http://tp-online-cert.qintra.com/ is desirable to ensure continued consistency with current and emerging installation practices and methods. Computer literacy (fluency with MS Word, PowerPoint, and digital bitmap/jpeg insertion) - REQUIRED. The successful candidate will become a strong practitioner of utilizing the online ASPEN-based Supplier Assessment Tool (SAT) when reporting all "in-progress" and final audit results: http://aspen.qintra.com/aspenPortal/jsp/AspenClientControllerServlet . Education: High school diploma or equivalent required. College degree preferred to ensure proper use of bias-free grammar and writing style when objectively reporting audit findings and results. Personal Attributes: This fair-minded candidate possesses an advanced dexterity of working in tight spaces with a high awareness and appreciation for service quality and eliminating any possibility of service disruption while performing these duties. Commensurate with these skills, is the ability to move, impediment-free within the overall central office ironwork superstructure. This individual has no restrictions on climbing ladders, cable rack, the overhead auxiliary framing grid and working behind tightly-designed rear equipment aisles to determine the requisite level of overall installation workmanship quality. In addition, the incumbent has developed skill sets which require the correct reading and interpretation of central office-based records/drawings and Design Work Packages (DWP) coupled with the use of basic installation hand tools for competent equipment disassembly/re-assembly and cable stitching to ensure a thorough inspection of the final, installed product. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-21 20:18:22United StatesCenturyLinkMinnesota5961BRMNNEW BRIGHTON, MN28836980http://find.centurylink.jobs/xml/28836980/jobUSAMINNEAPOLISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title OPERATIONS TECHNICIAN 2 Req ID 5997BR Posting Location MN,MINNEAPOLIS VA,ARLINGTON Business Unit Network Operations Position Classification Management Job Description Location: Arlington, VAorMinneapolis, MN<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Position Description: Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Technician for customer/company network systems installation and/or maintenance activities. Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. Uses software and hardware tools to identify and diagnose network status and problems. Resolves complex trouble tickets. Minimum Qualifications: Associate degree or equivalent education and experience. Min 3-5 yrs related experience in specific area or equivalent. May require technical certification. Knowledge, Skills and Abilities * High level physical layer troubleshooting for DS0 and DS1 circuits, including Titan and Alcatel DCCS experience. * Experience working on complex IP issues. * Knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems * A high degree of knowledge with IP routing on multiple router platforms * A high level knowledge of PRN networks and routing protocols: BGP, MPLS, MLPPP. * Experience with multiple router platforms including Cisco, Juniper and Alcatel-Lucent CLI’s. * Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation. * Experience with diagnosing and resolving DNS & e-mail problems. * Detailed understanding of the OSI networking model physical, data link, and network layers. * Remote troubleshooting and testing experience. * Apply excellent customer service skills. * Ability to work independently with minimal supervision. * Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities. * Ability to learn in an ‘on-the-job’ training environment. * Ability to work all shifts in a 7x24x365 environment. Job Requirements Qualifications: * Advanced layer 1 troubleshooting for DS0 and DS1 circuits, including Titan and Alcatel DCCS experience.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Excel at working on complex IP issues. * In-depth knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems * Advanced expertise with IP routing on multiple router platforms * Advanced expertise with PRN networks and routing protocols: BGP, MPLS, MLPPP * Advanced expertise with multiple router platforms with and with Cisco and Juniper and Alcatel-Lucent CLIs. * DNS & e-mail problem expertise * Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation. * Detailed understanding of the OSI networking model physical, data link, and network layers. * Remote troubleshooting and testing experience. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-18 20:45:07United StatesCenturyLinkMinnesota5997BRMNMINNEAPOLIS, MN28803565http://find.centurylink.jobs/xml/28803565/jobUSAMINNEAPOLISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Sr Network Engineer - Security Services Req ID 5947BR Posting Location MN,MINNEAPOLIS Business Unit Network Operations Position Classification Management Job Description CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> This position is a senior role implementing Managed Security Services (MSS) in a Security Operations Center (SOC) environment. The SOC function is to provide customers with constant monitoring, protection, prevention, and detection services as well as reporting and incident analysis based on events collected from multiple sources. This position will be responsible for providing the technical expertise to help design and implement a SIEM (Security Information and Event Manager) solution forone or more of the following services: firewall, IDPS, antivirus management, vulnerability scanning, authentication, secure email, and incident response. Basic Qualifications: * Bachelor’s Degree in Engineering, similar field and/or 6+ yrs of related work experience or equivalent combination of education and experience. * Advanced knowledge and understanding of IP solutions and Networking. * Administrator experience for any SIEM application. * Ability to develop and implement SIEM use cases based on event correlation and specific business requirements. * Ability to create SIEM reports and dashboard deliverables based on event correlation. * Ability to work independently, delegate work tasks, train and mentor less experienced engineers. Preferred Qualifications: * Experience as an ArcSight administrator - 2+ years. * Knowledge in intrusion detection/prevention systems (IDPS) applications – Sourcefire preferred. * Knowledge in vulnerability scanning (VS) products. * Knowledge in gateway or server based antivirus management (AV) platforms and/or applications. * Knowledge in firewall (FW) applications – Fortinet and Juniper preferred. * Excellent incident reporting skills are desired; forensics background is a plus. * System administration experience for the infrastructure (s) utilized to manage the various services listed above (IDPS, VS, AV, FW). * The ability to provide consulting, policy reviews, training, security audits and advisories, as well as support for malware/DDoS attacks, internal compromises, and other malicious events is a plus. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:08United StatesCenturyLinkMinnesota5947BRMNMINNEAPOLIS, MN28739606http://find.centurylink.jobs/xml/28739606/jobUSAMINNEAPOLISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title SUPV NROC-Network Operations Req ID 5956BR Posting Location MN,MINNEAPOLIS Business Unit Network Operations Position Classification Management Job Description The NFC, (Network Facility Center)Supervisor Network Operationsposition provides direct supervision for Service Assurance Technicians (SAT). Service Assurance Technicians provideproactive and reactive network surveillance, monitoring, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The technician also analyzes and diagnoses the output of the network to determine the end-to-end status of the network and its elemental components. They also provide technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing network impact. This position is responsible for providing “Superior Service”. Technicians take appropriate action if network capacity and/or configuration is creating blocking. The incumbent works with vendors, LECs, Voice & Data repair organizations, as well as other internal CenturyLink workgroups. This information is not all inclusive of the entire job responsibilities.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Primary Supervisory Responsibilities: * Responsible for scheduling day-to-day activities. Assigns tasks, checks work, develops schedules and may perform individual tasks related to group. * Provides supervision and support to work functions assigned within the position’s area of responsibility. * Ensures that adequate staffing is in place to handle the work function assigned to the position’s area of responsibility. * Monitors individual employee performance on an ongoing basis. Responsible for conducting formal reviews with employees under this position’s supervision, as required in the Company’s policy on performance evaluation. * Acts as the primary point of contact on issues that require escalation.Manage escalations, provide updates to escalations, own and drive resolution within team our outside team.Monitors, evaluates, and takes corrective action necessary to meet or exceed objectives assigned to his or her area of responsibility. * Assist in planning and implementing new procedures promptly, allowing employees the ability to carry out their responsibilities. * Assists in the selection and training of employees within the NFC. * Promotes good employee relations through effective communication and support of Company, Network and department policies. * Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives. Reports issues that can affect the overall performance of the NFC. * Provide weekly and monthly reports to management on team metrics and performance. * Administers company policies and monitors the daily results, costs, and methods of NFC work group. * Ensures that all functions are performed in a timely fashion and meet corporate and departmental specifications. * Be available for after hour's escalations/engagement by employees, customers or management (On Call rotation duties). * Other duties as assigned. Job Requirements Basic Qualifications: <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Experience in a supervisory role with demonstrated success in managing a team of 10 or more employees. Coaching and leading the teams to meet/exceed set objectives and the needs of the business. * Verbal and written communication skills, self development orientation, initiative, delegation, development of subordinates and setting of work standard * Knowledge of PC applications (Microsoft Office, Internet Explorer, Microsoft Outlook, SAP). Utilize Microsoft Word and Microsoft Outlook to document and communicate business information. * Utilize Microsoft Excel to create spreadsheets, generate department performance reports, and analyze report data. * Demonstrated high personal work standards. * Must be able to develop and implement new processes and procedures that will increase productivity while lowering cost. * Must possess strong planning, organizing, and implementing skills, along with conflict resolution and negotiation skills. * Possess high integrity and ethical behavior and hold others to same standards. Preferred Qualifications: * Experienced supervision in a bargained for environment. * 5 plus years of supervisory experience in network operations or customer contact environment overseeing employees responsible for managing network support issues. * Proven ability to work in a dynamic team environment with ever changing requirements and ability to adapt quickly to those changes. * Associate degree in a related field or equivalent work experience. Typically 5 years of relevant experience. * Knowledge of various network applications (NMA, WFA-C, WFA-DO). Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:01United StatesCenturyLinkMinnesota5956BRMNMINNEAPOLIS, MN28739602http://find.centurylink.jobs/xml/28739602/jobUSAMARSHALLEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Network Technician Req ID 5924BR Posting Location MN,MARSHALL Business Unit RMG - Midwest Region Position Classification Represented Job Description Function: Installation and Maintenance, Splicing and Cable Maintenance Classifcation:Part-Time Seasonalemployees will work a minimum of 1,150 hours per calendar year and may not be scheduled during the slow work season as determined by the manager. If hired after January 1st, the minimum number of hours to be worked will be prorated for the number of weeks remaining in the calendar year. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Analyzes and troubleshoots basic technical problems or issues. * Reviews and discusses service order requirements and equipment requests with customers, evaluating customers’ telecommunication needs and suggesting additional/alternative service as appropriate. * Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and HSI). * Initiates or performs cable cuts, transfer projects, and/or load balance cuts, and issues necessary to prevent blocking. * Runs cross-connects. * Reviews, interprets and works with information on trunk orders, facility orders, message trunk orders, network design orders and/or circuit layout orders. * Tests and checks equipment and/or assists other employees in testing and checking equipment. * Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles. * Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters). * Performs continuity and/or conformance testing. * Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work. * Works with telecom color-coded wires and cables. * Able to repair cut cable of all sizes. Job Requirements * At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and HSI.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. * Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes). * Working knowledge of hand and power tools. * Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets). * Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job. * Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously. * Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands. * Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone. * Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision. * Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. * Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes). * Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. * Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather). * A valid State driver’s license with a current satisfactory driving record, CDL preferred. * Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations. * Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings. * At least 12 months experience within the last five years installing, repairing/maintaining, and testing residential/small business/government telecommunication service (POTS and HSI), including Design Services. * At least 12 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. * At least 12 months experience within the last five years splicing copper and fiber in an underground, aerial, or buried environment. * Knowledge of CenturyLink data bases (FOMS, WFAC, WFADO, LFACS, PMAP). * Ability to read, review, interprets and understands technical documents (e.g., schematics, drawings, blueprints, layouts). * Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services. * Prior experience working on a computer in a Windows-based system and with Microsoft Outlook. * Prior experience using a body belt and safety straps. * Pole-climbing certification. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:12:50United StatesCenturyLinkMinnesota5924BRMNMARSHALL, MN28706138http://find.centurylink.jobs/xml/28706138/jobUSAMINNEAPOLISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title SERVICE ASSURANCE TECHNICIAN Req ID 5937BR Posting Location MN,MINNEAPOLIS Business Unit Network Operations Position Classification Represented Job Description The Service Assurance Technician (SAT) provides proactive and reactive network surveillance, monitoring, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The technician also analyzes and diagnoses the output of the network to determine the end-to-end status of the network and its elemental components. They also provide technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing network impact. This position is responsible for providing “Superior Service”. Technicians take appropriate action if network capacity and/or configuration is creating blocking. The incumbent works with vendors, LECs, Voice & Data repair organizations, as well as other internal CenturyLink workgroups. This information is not all inclusive of the entire job responsibilities.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Knowledge: * Experience working on maintenance assignments related to network equipment to resolve trouble tickets. * Basic knowledge of IP architecture and IP routing. * Knowledge of DS0/DS1/DS3, SONET, DWDM * Understanding of circuits and troubleshooting practices. * Experience working with software and hardware tools to remotely identify and diagnose network problems. * Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services. * Has ability to understand and isolate physical layer problems. * Knowledge of TCP/IP, routing protocols, and IP addressing. * Experience Cisco, NORTEL, Tellabs, and Ciena GUI’s. * Candidates with testing or design background are encouraged to apply General Work Competencies / Abilities: * Apply excellent customer service skills. * The desire to work in a complex and fast-paced 24x7 call center. * Demonstrated proficiency with trouble ticketing applications as well as other internal tools. * The ability to work off hours/weekends and during holidays. * Experience Mentoring/Training/Coaching less experienced employees. * Answer inbound calls and/or redirect calls to proper CenturyLink organization if required. * Create trouble ticket which summarizes reported trouble. Troubleshooting skills with investigation and resolution. * Initiate internal escalations on customer’s behalf and provide follow up. * Work in an extremely detailed environment where following explicit processes is paramount to the success of your responsibilities. * Ability to work independently with minimal supervision. * Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities. * Ability to learn in an ‘on-the-job’ training environment. Ability to work all shifts in a 7x24x365 environment Job Requirements Preferred Qualifications:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * 3+ year of technical customer call center experience. * Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 5+ years of related work experience. * Network certifications are a plus. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:12:14United StatesCenturyLinkMinnesota5937BRMNMINNEAPOLIS, MN28706124http://find.centurylink.jobs/xml/28706124/jobUSADULUTHEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Customer Data Technician Req ID 5908BR Posting Location MN,DULUTH Business Unit RMG - Midwest Region Position Classification Represented Job Description Function: Design Services Installation/Repair * Provisions, installs, and maintains DS0/DS1/DS3 and above circuits. * Conducts tests associated with the installation, repair, turn-up of T1 and HDSL spans for Hi-Cap and T1 Circuits. * Resolves customer issues and problems; insure customer satisfaction; and insures service is working to specifications before closing job. * Utilizes various testing devices such as laptops, T-berd 209OSP/2209, 965DSP, HST 3000, Volt-ohm-meter and metallic measuring device. * When installing or repairing circuits, connects equipment to inside cable and makes cross connection in remote terminals, cross boxes and at the customer premise. * Connects, repairs and rearranges cable conductors in utility holes. * Locates, connects, repairs and rearranges cable and cable conductors in building and aerial or buried plant. * Performs trouble isolation of transport, customer and company communications components, cable and infrastructure from the customer's premise up to and including the central office/loop runner equipment. Interfaces with other work groups to ensure that committed service test dates and times are met, and to test the integrity of service prior to customer release. * Works directly with customers to insure that services and applications are working properly and are in conformance to specifications. * May occasionally be called upon to work in the POTS and/or Central Office environment. Other Requirements of Job: * Work shifts are determined by seniority and may include pager duty, weekends, and late or overnight shifts. * Ability to perform strenuous physical activities including, but not limited to lifting and/or moving up to 100 pounds. * Experience in using a body belt and safety straps. * Requires state drivers’ license and current satisfactory driving record. Work Environment: * Works outside in all weather conditions. * Works inside customer businesses. * Works in confined spaces including controlled environment vaults and utility holes. Job Requirements Basic Qualifications: * Previous experience in provisioning, installing, and Maintaining DS0/DS1/DS3 and above circuits. * Previous experience conducting tests associated with the installation, repair, turn-up of T1 and HDSL spans for Hi-Cap and T1 Circuits. Copper and fiber outside plant. * Basic electricity knowledge (through classes or on the job related training) including: reading & interpreting circuit diagrams, equipment drawings, & technical manuals, AC/DC usage and measurements. * Experience working in teams or alone problem solving, coordinating testing and troubleshooting customer lines or toll lines. * Ability to read cable prints and maps. * Ability to read and understand design services word docs. * Experience working independently with little supervision. * Experience meeting work deadlines. * Customer Service experience face-to-face and over the phone. * Ability to use a laptop as a testing and diagnostic tool. * Previous experience working with WFA. * Knowledge of hand tools, power tools, and test equipment such as Tberds, laptop, HST 3000, 965 DSP, Sidekick, Volt-ohm meter, oscilloscopes, transmission measuring sets or comparable testing equipment. * Experience in connecting color coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles. * Experience in working on a computer in Windows based systems and Microsoft Outlook. Preferred Qualifications: A minimum of twenty four months experience within the last five years with these skills: * Installing and repairing design services products such as DS0/DS1. * Installing and repairing multiplexing equipment for business customers. * Utilizing test equipment such as Laptop, Tberd, 965 DSP, and HST 3000. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-14 20:24:47United StatesCenturyLinkMinnesota5908BRMNDULUTH, MN28678044http://find.centurylink.jobs/xml/28678044/jobUSAMINNEAPOLISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Customer Service Specialist Req ID 5885BR Posting Location MN,MINNEAPOLIS Business Unit Network Operations Position Classification Represented Job Description Function: Managing DSL, QMOE, ATM, & Frame Relay Network<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Classification:Regular Full-Timeemployees are scheduled to work at least forty (40) hours per calendar week. Wage Scale:T Location:<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />Minneapolis,MN Job Description: ·Responsible for provisioning and repairing Ethernet services (QC MOE), DSL service, and/or ATM/FR service. ·Responsible for network monitoring, upgrades and outage management. ·Responsible for identifying and resolving customer reported trouble and/or proactively ticketed trouble, answering customer calls, updating customers of status hourly, and working with Local Exchange Carriers and International carriers to resolve trouble. · Resolves complex trouble tickets. · Isolates problems on the customer DS0, DS1, and DS3 access circuits on a Frame Relay and ATM network using Naviscore, Cisco Wan Mgr, and INTAS. · Troubleshoots DSL repair issues on numerous DSL platforms. ·Troubleshoots Metro Ethernet Customer Repair issues on the Metro Ethernet platform. · Solves chronic repair problems by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques. · Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. · Uses software and hardware tools to identify and diagnose network status and problems. · Technician for customer/company network systems installation and/or maintenance activities. Job Requirements Basic Job Qualifications:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. * Familiarity with DS1, DS3, ATM, Frame Relay, DSL, MOE. * Familiarity with Ethernet * Familiarity with CISCO systems and Naviscore * Must be willing to work day, evening, or night shifts; also to work overtime, emergency call-outs, weekends and holidays as required. * Ability to interface directly with customers. * Computer literacy, multi-tasking, problem-solving, strong verbal communications, and customer service soft skills are a must. Preferred Job Qualifications: * 1+ year experience with DS1, DS3+, ATM, Frame Relay, DSL, MOE. * 1+ year experience with Ethernet * CCNP Certification (Certified CISCO Network Professional) Work Environment: * Works independently with minimal or no supervision. * Inbound customer service center – structured and fast paced. * Communicates with others to provide technical guidance on systems and components. * Wears attire that is appropriate for effective interaction with customers. * Directs the work of others, determines work schedules of others, commits company resources within defined levels, and escalates problems. This center is open 24 hours a day, 7 days a week. Employees are required to work varying tours and hours including weekends and holidays and mandatory overtime, depending upon employee skills, abilities and the needs of the business. Hours are based on the needs of the business and are subject to change. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-11 19:53:45United StatesCenturyLinkMinnesota5885BRMNMINNEAPOLIS, MN28639481http://find.centurylink.jobs/xml/28639481/jobUSAST PAULEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title ACQUISITION SALES REPRESENTATIVE Req ID 5827BR Posting Location MN,ST PAUL Business Unit RMG Business Sales & Care Position Classification Management Job Description In this position, you are responsible for the entire account acquisition process from initial customer prospecting through contract signature (including cold calling, prospecting, proposal generation, contract negotiations, credit approval, etc.) in order to meet and exceed monthly revenue objectives. After contract signature, the Acquisition Sales Rep will transition the customer to an account management team for service implementation. Your primary responsibilities include: Develop and implement B2B plans for acquiring new accounts that will exceed expectations for revenue growth, account profitability and customer satisfaction by cold calling, prospecting, both on the phone and face-to-face, in a high activity sales model to an assigned lead list of prospects. Manage the sales cycle and forecast to prioritize and engage resources productively. Schedule and conduct consultative sales appointments. Develop complete understanding of the prospect’s organizational structure, buying influences and key decision makers. Work with Sales Engineering to develop creative communication solutions for customers based on needs analysis. Make professional client presentations that articulate the value proposition of product/solution/service offerings. Quote prices and prepare sales proposals/contracts for orders. Effectively communicate with management and provide suggestions for improving volume, market share and price levels. Accountable for meeting and/or exceeding assigned sales objectives and monthly revenue quotas, and building new revenue by selling telecommunications products and services to medium size accounts. Must provide superior customer service on a day to day basis. Must be self motivated and self disciplined, and provide prompt follow-up to all customer inquiries. Must be able to keep organized, accurate records on daily activities and results. Acquire and integrate industry knowledge related to general trends, emerging technologies and competitors. Partner with customers through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to deliver a value-adding business solution. Manage sales funnel to analyze and manage pipeline activity and monitor sales activity against assigned quotas. Job Requirements Minimum of 2 years Business to Business outside sales high tech/telecom sales experience calling on medium-sized accounts Demonstrated stable track record of success in Sales Experience developing, researching and presenting formal presentations to senior level management and other end users Aggressive follow up and closing skills Proficiency with MS products (Word, Excel, and PowerPoint) Must have own transportation (car) A valid Driver’s License and satisfactory driving record Preferred Qualifications: Bachelors degree Demonstrated business management skills with a track record of meeting and exceeding sales goals Self-starter with commitment to consistently produce new opportunities Ability to manage pipeline of opportunities toward fruition Strong negotiation skills and ability to close deals rapidly Familiar with local marketplace, companies and community in geography stated above Demonstrated success in a changing and high-paced environment 1+ year Telecommunications direct sales experience Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-07 19:00:53United StatesCenturyLinkMinnesota5827BRMNST PAUL, MN28482488http://find.centurylink.jobs/xml/28482488/jobUSABLAINEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title RETAIL SALES ASSOCIATE Req ID 5636BR Posting Location MN,BLAINE Business Unit RMG - Midwest Region Position Classification Represented Job Description As a Retail Sales Associate you will be working in a CenturyLink Solutions Center selling products and services to meet the needs of new and established CenturyLink customers. Location: Blaine, MN Classification: Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time. Salary: Competitive Base Salary plus Commission; excellent benefits package including Medical, Dental & Vision, paid time off and 401k Plan with company match Typical Work Hours: Varying shifts Sunday – Saturday (mall hours); some weekends and holidays Job Functions: • Handling customer inquiries as it relates to CenturyLink product offerings, pricing, billing etc. • Meeting established sales objectives by selling CenturyLink products and services • Assisting Retail Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control • Completing operational duties, including paperwork and sales reports as they relate to store opening and closing • Handling customer escalations • Adhering to CenturyLink policies and procedures as they relate to Retail Store employees • Ability to work a flexible schedule, including evenings, weekends, and holidays • Ability to stand in an enclosed area 100% of your shift while assisting customers Basic Qualifications: • HS Diploma or equivalent work experience • One year of retail sales or customer service experience • Strong communication skills • Ability to work in a team environment • Basic knowledge of Microsoft Suites (e.g. – Word and Excel) • Must be able to attend a 2 week new hire training in Denver, CO Preferred Qualifications: • Telecommunications knowledge • Proven success in a commissions sales environment Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-04-20 20:39:26United StatesCenturyLinkMinnesota5636BRMNBLAINE, MN28040444http://find.centurylink.jobs/xml/28040444/jobUSAMINNEAPOLISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title CUSTOMER SERVICE SPECIALIST Req ID 5321BR Posting Location MN,MINNEAPOLIS Business Unit Network Operations Position Classification Represented Job Description CUSTOMER SERVICE SPECIALIST (CSS)<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Local Network Customers coast to coast turn to CenturyLink’s industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, CenturyLink's powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services. CenturyLink is also the choice of 95% of the Fortune 500 companies. Using its industry-leading national fiber-optic network, CenturyLink offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world. Function: Managing DSL Network Classification:Regular Full-Timeemployees are scheduled to work at least forty (40) hours per calendar week. Wage Scale:T Location:<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />Minneapolis,MN Typical Work Hours:Based on the needs of the business. Job Description: ·Responsible for installation and repair activities on the DSLAM network. ·Responsible for network monitoring, upgrades and outage management. ·Responsible for identifying and resolving reported trouble and/or proactively ticketed trouble, answering internal customer calls, updating customers of status, and working with central office and field forces to resolve trouble. ·Responsible for thorough documentation of repair activities. · Resolves complex trouble tickets. · Troubleshoots DSL repair issues on numerous DSL platforms. · Solves chronic repair problems by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques. · Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. · Uses software and hardware tools to identify and diagnose network status and problems. · Takes calls from technicians in the field and central offices for dslam turn-ups/activations and for repair issues. ·Takes calls from internal customer support centers reporting trouble on the network. Basic Job Qualifications: * Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. * Familiarity with DSL, DS1, DS3, ATM, MOE, Frame Relay. * Familiarity with Ethernet * Familiarity with CISCO systems and Naviscore * Must be willing to work day, evening, or night shifts; also to work overtime, emergency call-outs, weekends and holidays as required. * Ability to interface directly with customers. * Computer literacy, multi-tasking, problem-solving, strong verbal communications, and customer service soft skills are a must. Preferred Job Qualifications: * 1+ year experience with DSL, DS1, DS3+, ATM, MOE, Frame Relay. * 1+ year experience with Ethernet * CCNP Certification (Certified CISCO Network Professional) Work Environment: * Works independently with minimal or no supervision. * Inbound service center –fast paced. * Communicates with others to provide technical guidance on systems and components. * Wears attire that is appropriate for effective interaction with customers. * Directs the work of others, determines work schedules of others, commits company resources within defined levels, and escalates problems. This center is open 24 hours a day, 7 days a week.Employees are required to work varying tours and hours including weekends and holidays and mandatory overtime, depending upon employee skills, abilities and the needs of the business.Hours are based on the needs of the business and are subject to change. The above job definition information has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-03-21 21:54:12United StatesCenturyLinkMinnesota5321BRMNMINNEAPOLIS, MN27305609http://find.centurylink.jobs/xml/27305609/jobUSAST PAULEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Retail Sales Associate-Ridgedale Mall Req ID 5210BR Posting Location MN,ST PAUL MN,MINNEAPOLIS MN,MINNETONKA Business Unit RMG - Midwest Region Position Classification Represented Job Description Retail Sales Associate<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> As a Retail Sales Associate you will be working in a CenturyLink Solutions Center selling products and services to meet the needs of new and established CenturyLink customers. Classification:Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time. Salary:Total Compensation (base + commission) approximately $36,700; excellent benefits package including Medical, Dental & Vision, paid time off and 401k Plan with company match Location: Ridgedale Mall; Minnetonka, MN Typical Work Hours: Varying shifts Sunday – Saturday (mall hours); some weekends and holidays Job Functions: ·Handling customer inquiries as it relates to CenturyLink product offerings, pricing, billing etc. ·Meeting established sales objectives by selling CenturyLink products and services ·Assisting Retail Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control ·Completing operational duties, including paperwork and sales reports as they relate to store opening and closing ·Handling customer escalations ·Adhering to CenturyLink policies and procedures as they relate to Retail Store employees ·Ability to work a flexible schedule, including evenings, weekends, and holidays ·Ability to stand in an enclosed area 100% of your shift while assisting customers Basic Qualifications: * HS Diploma or equivalent work experience * One year of retail sales or customer service experience * Strong communication skills * Ability to work in a team environment * Basic knowledge of Microsoft Suites (e.g. – Word and Excel) * Must be able to attend a 2 week new hire training in Denver, CO Preferred Qualifications: * Telecommunications knowledge * Proven success in a commissions sales environment Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-03-09 18:55:50United StatesCenturyLinkMinnesota5210BRMNST PAUL, MN27038525http://find.centurylink.jobs/xml/27038525/job