[{"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle OPERATIONS TECHNICIAN 2\nReq ID 5997BR\nPosting Location MN,MINNEAPOLIS\nVA,ARLINGTON\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nLocation: Arlington, VAorMinneapolis, MN<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\nPosition Description: \nStrong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Technician for customer/company network systems installation and/or maintenance activities. Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. Uses software and hardware tools to identify and diagnose network status and problems. Resolves complex trouble tickets. Minimum Qualifications: Associate degree or equivalent education and experience. Min 3-5 yrs related experience in specific area or equivalent. May require technical certification.\n\nKnowledge, Skills and Abilities\n\n* High level physical layer troubleshooting for DS0 and DS1 circuits, including Titan and Alcatel DCCS experience.\n* Experience working on complex IP issues.\n* Knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems\n* A high degree of knowledge with IP routing on multiple router platforms\n* A high level knowledge of PRN networks and routing protocols: BGP, MPLS, MLPPP.\n* Experience with multiple router platforms including Cisco, Juniper and Alcatel-Lucent CLI\u2019s.\n* Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation.\n* Experience with diagnosing and resolving DNS & e-mail problems.\n* Detailed understanding of the OSI networking model physical, data link, and network layers.\n* Remote troubleshooting and testing experience.\n* Apply excellent customer service skills.\n\n* Ability to work independently with minimal supervision.\n* Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.\n* Ability to learn in an \u2018on-the-job\u2019 training environment.\n\n* Ability to work all shifts in a 7x24x365 environment.\nJob Requirements \nQualifications: \n\n* Advanced layer 1 troubleshooting for DS0 and DS1 circuits, including Titan and Alcatel DCCS experience.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n* Excel at working on complex IP issues.\n\n* In-depth knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems\n\n* Advanced expertise with IP routing on multiple router platforms\n\n* Advanced expertise with PRN networks and routing protocols: BGP, MPLS, MLPPP\n\n* Advanced expertise with multiple router platforms with and with Cisco and Juniper and Alcatel-Lucent CLIs.\n\n* DNS & e-mail problem expertise\n\n* Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation.\n\n* Detailed understanding of the OSI networking model physical, data link, and network layers.\n\n* Remote troubleshooting and testing experience.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-18 20:45:07", "url": "http://find.centurylink.jobs/xml/28803565/job", "country": "United States", "company": "CenturyLink", "title": "OPERATIONS TECHNICIAN 2", "reqid": "5997BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28803565}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Sr Network Engineer - Security Services\nReq ID 5947BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nCenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink\u2122 Prism\u2122 TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nThis position is a senior role implementing Managed Security Services (MSS) in a Security Operations Center (SOC) environment. The SOC function is to provide customers with constant monitoring, protection, prevention, and detection services as well as reporting and incident analysis based on events collected from multiple sources. This position will be responsible for providing the technical expertise to help design and implement a SIEM (Security Information and Event Manager) solution forone or more of the following services: firewall, IDPS, antivirus management, vulnerability scanning, authentication, secure email, and incident response.\n\nBasic Qualifications:\n\n* Bachelor\u2019s Degree in Engineering, similar field and/or 6+ yrs of related work experience or equivalent combination of education and experience. \n\n* Advanced knowledge and understanding of IP solutions and Networking.\n\n* Administrator experience for any SIEM application.\n\n* Ability to develop and implement SIEM use cases based on event correlation and specific business requirements.\n\n* Ability to create SIEM reports and dashboard deliverables based on event correlation.\n\n* Ability to work independently, delegate work tasks, train and mentor less experienced engineers.\nPreferred Qualifications:\n\n* Experience as an ArcSight administrator - 2+ years.\n\n* Knowledge in intrusion detection/prevention systems (IDPS) applications \u2013 Sourcefire preferred.\n\n* Knowledge in vulnerability scanning (VS) products.\n\n* Knowledge in gateway or server based antivirus management (AV) platforms and/or applications.\n\n* Knowledge in firewall (FW) applications \u2013 Fortinet and Juniper preferred.\n\n* Excellent incident reporting skills are desired; forensics background is a plus.\n\n* System administration experience for the infrastructure (s) utilized to manage the various services listed above (IDPS, VS, AV, FW).\n\n* The ability to provide consulting, policy reviews, training, security audits and advisories, as well as support for malware/DDoS attacks, internal compromises, and other malicious events is a plus.\n\n\n\n\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-16 20:05:08", "url": "http://find.centurylink.jobs/xml/28739606/job", "country": "United States", "company": "CenturyLink", "title": "Sr Network Engineer - Security Services", "reqid": "5947BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28739606}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle SUPV NROC-Network Operations\nReq ID 5956BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Management\nJob Description \nThe NFC, (Network Facility Center)Supervisor Network Operationsposition provides direct supervision for Service Assurance Technicians (SAT). Service Assurance Technicians provideproactive and reactive network surveillance, monitoring, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The technician also analyzes and diagnoses the output of the network to determine the end-to-end status of the network and its elemental components. They also provide technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing network impact. This position is responsible for providing \u201cSuperior Service\u201d. Technicians take appropriate action if network capacity and/or configuration is creating blocking. The incumbent works with vendors, LECs, Voice & Data repair organizations, as well as other internal CenturyLink workgroups. This information is not all inclusive of the entire job responsibilities.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\nPrimary Supervisory Responsibilities:\n\n\n* Responsible for scheduling day-to-day activities. Assigns tasks, checks work, develops schedules and may perform individual tasks related to group.\n\n* Provides supervision and support to work functions assigned within the position\u2019s area of responsibility.\n\n* Ensures that adequate staffing is in place to handle the work function assigned to the position\u2019s area of responsibility.\n\n* Monitors individual employee performance on an ongoing basis. Responsible for conducting formal reviews with employees under this position\u2019s supervision, as required in the Company\u2019s policy on performance evaluation.\n\n* Acts as the primary point of contact on issues that require escalation.Manage escalations, provide updates to escalations, own and drive resolution within team our outside team.Monitors, evaluates, and takes corrective action necessary to meet or exceed objectives assigned to his or her area of responsibility. \n\n* Assist in planning and implementing new procedures promptly, allowing employees the ability to carry out their responsibilities.\n\n* Assists in the selection and training of employees within the NFC.\n\n* Promotes good employee relations through effective communication and support of Company, Network and department policies.\n\n* Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives. Reports issues that can affect the overall performance of the NFC.\n\n* Provide weekly and monthly reports to management on team metrics and performance.\n\n* Administers company policies and monitors the daily results, costs, and methods of NFC work group.\n\n\n\n* Ensures that all functions are performed in a timely fashion and meet corporate and departmental specifications. \n\n* Be available for after hour's escalations/engagement by employees, customers or management (On Call rotation duties).\n\n* Other duties as assigned.\nJob Requirements \nBasic Qualifications: <?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n* Experience in a supervisory role with demonstrated success in managing a team of 10 or more employees. Coaching and leading the teams to meet/exceed set objectives and the needs of the business.\n\n* Verbal and written communication skills, self development orientation, initiative, delegation, development of subordinates and setting of work standard\n\n* Knowledge of PC applications (Microsoft Office, Internet Explorer, Microsoft Outlook, SAP). Utilize Microsoft Word and Microsoft Outlook to document and communicate business information.\n\n* Utilize Microsoft Excel to create spreadsheets, generate department performance reports, and analyze report data.\n\n* Demonstrated high personal work standards.\n\n* Must be able to develop and implement new processes and procedures that will increase productivity while lowering cost.\n\n* Must possess strong planning, organizing, and implementing skills, along with conflict resolution and negotiation skills.\n\n* Possess high integrity and ethical behavior and hold others to same standards. \n\nPreferred Qualifications: \n\n\n* Experienced supervision in a bargained for environment.\n\n* 5 plus years of supervisory experience in network operations or customer contact environment overseeing employees responsible for managing network support issues.\n\n* Proven ability to work in a dynamic team environment with ever changing requirements and ability to adapt quickly to those changes.\n\n* Associate degree in a related field or equivalent work experience. Typically 5 years of relevant experience. \n\n* Knowledge of various network applications (NMA, WFA-C, WFA-DO).\n\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-16 20:05:01", "url": "http://find.centurylink.jobs/xml/28739602/job", "country": "United States", "company": "CenturyLink", "title": "SUPV NROC-Network Operations", "reqid": "5956BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28739602}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle SERVICE ASSURANCE TECHNICIAN\nReq ID 5937BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Represented\nJob Description \nThe Service Assurance Technician (SAT) provides proactive and reactive network surveillance, monitoring, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The technician also analyzes and diagnoses the output of the network to determine the end-to-end status of the network and its elemental components. They also provide technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing network impact. This position is responsible for providing \u201cSuperior Service\u201d. Technicians take appropriate action if network capacity and/or configuration is creating blocking. The incumbent works with vendors, LECs, Voice & Data repair organizations, as well as other internal CenturyLink workgroups. This information is not all inclusive of the entire job responsibilities.<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\n\nKnowledge:\n\n\n* Experience working on maintenance assignments related to network equipment to resolve trouble tickets.\n* Basic knowledge of IP architecture and IP routing.\n* Knowledge of DS0/DS1/DS3, SONET, DWDM\n* Understanding of circuits and troubleshooting practices.\n* Experience working with software and hardware tools to remotely identify and diagnose network problems. \n* Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services.\n* Has ability to understand and isolate physical layer problems.\n* Knowledge of TCP/IP, routing protocols, and IP addressing.\n* Experience Cisco, NORTEL, Tellabs, and Ciena GUI\u2019s.\n* Candidates with testing or design background are encouraged to apply\n\n\nGeneral Work Competencies / Abilities:\n\n\n* Apply excellent customer service skills.\n* The desire to work in a complex and fast-paced 24x7 call center.\n* Demonstrated proficiency with trouble ticketing applications as well as other internal tools.\n* The ability to work off hours/weekends and during holidays.\n* Experience Mentoring/Training/Coaching less experienced employees.\n* Answer inbound calls and/or redirect calls to proper CenturyLink organization if required.\n* Create trouble ticket which summarizes reported trouble. Troubleshooting skills with investigation and resolution.\n* Initiate internal escalations on customer\u2019s behalf and provide follow up.\n* Work in an extremely detailed environment where following explicit processes is paramount to the success of your responsibilities.\n\n\n\n* Ability to work independently with minimal supervision.\n* Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.\n* Ability to learn in an \u2018on-the-job\u2019 training environment.\nAbility to work all shifts in a 7x24x365 environment\nJob Requirements \nPreferred Qualifications:<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n\n* 3+ year of technical customer call center experience.\n* Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 5+ years of related work experience.\n* Network certifications are a plus.\n\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-15 19:12:14", "url": "http://find.centurylink.jobs/xml/28706124/job", "country": "United States", "company": "CenturyLink", "title": "SERVICE ASSURANCE TECHNICIAN", "reqid": "5937BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28706124}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle Customer Service Specialist\nReq ID 5885BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Represented\nJob Description \nFunction: Managing DSL, QMOE, ATM, & Frame Relay Network<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\nClassification:Regular Full-Timeemployees are scheduled to work at least forty (40) hours per calendar week.\n\nWage Scale:T\n\nLocation:<?xml:namespace prefix = st1 ns = \"urn:schemas-microsoft-com:office:smarttags\" />Minneapolis,MN\n\nJob Description:\n\n\u00b7Responsible for provisioning and repairing Ethernet services (QC MOE), DSL service, and/or ATM/FR service.\n\u00b7Responsible for network monitoring, upgrades and outage management.\n\u00b7Responsible for identifying and resolving customer reported trouble and/or proactively ticketed trouble, answering customer calls, updating customers of status hourly, and working with Local Exchange Carriers and International carriers to resolve trouble. \n\u00b7  Resolves complex trouble tickets.\n\u00b7  Isolates problems on the customer DS0, DS1, and DS3 access circuits on a Frame Relay and ATM network using Naviscore, Cisco Wan Mgr, and INTAS.\n\u00b7  Troubleshoots DSL repair issues on numerous DSL platforms.\n\u00b7Troubleshoots Metro Ethernet Customer Repair issues on the Metro Ethernet platform.\n\u00b7  Solves chronic repair problems by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques.\n\u00b7  Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.\n\u00b7  Uses software and hardware tools to identify and diagnose network status and problems.\n\u00b7  Technician for customer/company network systems installation and/or maintenance activities.\nJob Requirements \nBasic Job Qualifications:<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\n\n* Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities.\n\n* Familiarity with DS1, DS3, ATM, Frame Relay, DSL, MOE. \n\n* Familiarity with Ethernet\n\n* Familiarity with CISCO systems and Naviscore\n\n* Must be willing to work day, evening, or night shifts; also to work overtime, emergency call-outs, weekends and holidays as required.\n\n* Ability to interface directly with customers.\n\n* Computer literacy, multi-tasking, problem-solving, strong verbal communications, and customer service soft skills are a must.\n\nPreferred Job Qualifications:\n\n* 1+ year experience with DS1, DS3+, ATM, Frame Relay, DSL, MOE. \n\n* 1+ year experience with Ethernet\n\n* CCNP Certification (Certified CISCO Network Professional)\n\nWork Environment:\n\n* Works independently with minimal or no supervision.\n\n* Inbound customer service center \u2013 structured and fast paced.\n\n* Communicates with others to provide technical guidance on systems and components.\n\n* Wears attire that is appropriate for effective interaction with customers.\n\n* Directs the work of others, determines work schedules of others, commits company resources within defined levels, and escalates problems.\n\nThis center is open 24 hours a day, 7 days a week. Employees are required to work varying tours and hours including weekends and holidays and mandatory overtime, depending upon employee skills, abilities and the needs of the business. Hours are based on the needs of the business and are subject to change.\nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-05-11 19:53:45", "url": "http://find.centurylink.jobs/xml/28639481/job", "country": "United States", "company": "CenturyLink", "title": "Customer Service Specialist", "reqid": "5885BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 28639481}, {"country_short": "USA", "city": "MINNEAPOLIS", "description": "EEO Statement CenturyLink is proud to be an Equal Opportunity Employer.\u00a0 We value diversity and maintain a drug-free workplace.\u00a0 Any offer of employment is contingent upon the results of a pre-employment drug test and background check.\nTitle CUSTOMER SERVICE SPECIALIST\nReq ID 5321BR\nPosting Location MN,MINNEAPOLIS\nBusiness Unit Network Operations\nPosition Classification Represented\nJob Description \nCUSTOMER SERVICE SPECIALIST (CSS)<?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" />\nLocal Network\n\nCustomers coast to coast turn to CenturyLink\u2019s industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, CenturyLink's powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services.\n\nCenturyLink is also the choice of 95% of the Fortune 500 companies. Using its industry-leading national fiber-optic network, CenturyLink offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world.\n\nFunction: Managing DSL Network\n\nClassification:Regular Full-Timeemployees are scheduled to work at least forty (40) hours per calendar week.\n\nWage Scale:T\n\nLocation:<?xml:namespace prefix = st1 ns = \"urn:schemas-microsoft-com:office:smarttags\" />Minneapolis,MN\n\nTypical Work Hours:Based on the needs of the business.\n\nJob Description:\n\n\u00b7Responsible for installation and repair activities on the DSLAM network.\n\u00b7Responsible for network monitoring, upgrades and outage management.\n\u00b7Responsible for identifying and resolving reported trouble and/or proactively ticketed trouble, answering internal customer calls, updating customers of status, and working with central office and field forces to resolve trouble. \n\u00b7Responsible for thorough documentation of repair activities.\n\u00b7  Resolves complex trouble tickets.\n\u00b7  Troubleshoots DSL repair issues on numerous DSL platforms.\n\u00b7  Solves chronic repair problems by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques.\n\u00b7  Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.\n\u00b7  Uses software and hardware tools to identify and diagnose network status and problems.\n\u00b7  Takes calls from technicians in the field and central offices for dslam turn-ups/activations and for repair issues.\n\u00b7Takes calls from internal customer support centers reporting trouble on the network.\n\nBasic Job Qualifications:\n\n* Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities.\n\n* Familiarity with DSL, DS1, DS3, ATM, MOE, Frame Relay. \n\n* Familiarity with Ethernet\n\n* Familiarity with CISCO systems and Naviscore\n\n* Must be willing to work day, evening, or night shifts; also to work overtime, emergency call-outs, weekends and holidays as required.\n\n* Ability to interface directly with customers.\n\n* Computer literacy, multi-tasking, problem-solving, strong verbal communications, and customer service soft skills are a must.\n\nPreferred Job Qualifications:\n\n* 1+ year experience with DSL, DS1, DS3+, ATM, MOE, Frame Relay. \n\n* 1+ year experience with Ethernet\n\n* CCNP Certification (Certified CISCO Network Professional)\n\nWork Environment:\n\n* Works independently with minimal or no supervision.\n\n* Inbound service center \u2013fast paced.\n\n* Communicates with others to provide technical guidance on systems and components.\n\n* Wears attire that is appropriate for effective interaction with customers.\n\n* Directs the work of others, determines work schedules of others, commits company resources within defined levels, and escalates problems.\n\nThis center is open 24 hours a day, 7 days a week.Employees are required to work varying tours and hours including weekends and holidays and mandatory overtime, depending upon employee skills, abilities and the needs of the business.Hours are based on the needs of the business and are subject to change.\n\nThe above job definition information has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.\n\nJob Requirements \nCompany Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.\u00a0 Our combination of business and residential service solutions \u2013 including home and wireless voice solutions and digital television \u2013 provide innovative solutions to our customers.\u00a0 CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.\u00a0 CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.\nDisclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.", "date_new": "2012-03-21 21:54:12", "url": "http://find.centurylink.jobs/xml/27305609/job", "country": "United States", "company": "CenturyLink", "title": "CUSTOMER SERVICE SPECIALIST", "reqid": "5321BR", "state": "Minnesota", "state_short": "MN", "location": "MINNEAPOLIS, MN", "uid": 27305609}]