CenturyLink IT Operations Technician 1 in Markham, Ontario

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Title: IT Operations Technician 1

The IT Operations Technician 1 is responsible for providing 24x7 network and system administration support for internal and external customers while providing exceptional customer service.

Position Objectives:

Provide internal and external customers with exceptional 24x7 customer service support including billable requests and physical security functions.

Essential duties:

  • Work directly with the customer and/or support staff to identify and troubleshoot as necessary to isolate the root cause of problems to include standing, bending and kneeling as needed to perform this task.

  • Support and communicate customer billable requests through a trouble ticket system.

  • Manage and prepare incoming and outgoing customer tape backups.

  • Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls.

  • Responsible for the installation and troubleshooting of all copper and fiber customer cross connects.

  • Perform and execute installation projects.

  • When required, escalate events in a timely manner to the appropriate team according to proper procedures.

  • Maintain documentation of network systems infrastructure, cross connects and circuit audits.

  • Assist customers with after hours shipping and receiving.

  • Perform and execute installation projects that would include the racking and stacking of CenturyLink and/or customer equipment.

  • Lifting of Centurylink and/or customer equipment required up to and in excess of 50 pounds. Server lifts can be utilized were applicable.

  • Monitor and control access to the Data Center to prevent unauthorized access.

Required skills:

  • Demonstrate a basic understanding of Layer 3 routing, TCP/IP and BGP.

  • Perform Layer 2 & 3 troubleshooting.

  • Must have working knowledge of tools such as ping, traceroute and nslookup.

  • Experience with the installation and terminating of CAT5e, CAT6, Fiber (Multi & Single Mode) and Coaxial cable.

  • Highly effective at troubleshooting Layer 1 issues that are required to support 56K, Metro-E, T-1, DS-3, and Optical circuits.

  • Excellent communication and organizational skills are required.

  • Strong team player.

Education or Equivalent Experience:

  • College preferred not required, 2+ years of operational and technical experience in an IT environment required.

IT Certifications such as CCNA and MCSE are desired.

Alternate Location: US-Ontario-Markham

Requisition #: 137917

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.