CenturyLink Jobshttp://find.centurylink.jobs2012-05-22 08:41:24.098119USAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Senior Analyst Req ID 6007BR Posting Location LA,MONROE Business Unit Network Services (Engineering) Position Classification Management Job Description Incumbent is responsible for analyzing, investigating, and resolving issues and events identified by the process of converting SS7 message units to CDRs (Call Detail Records), for creating formal reports that are distributed to various Corporate, Region, and field departments, as well as adhoc reporting to support specific initiatives, and to provide training to other CenturyLink departmental users. Job Functions: ·Develop and maintain call routing and network performance/conformance measurement methods and report models<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Represent the Manager and Department when meeting with internal customers and external vendors and assist with companywide projects. ·Generate Adhoc reports for Internal Customers such as Wholesale, Regulatory, Billing, Access Revenue Assurance etc. ·Analyze call routing and network performance/conformance results and investigate/resolve exceptions and discrepancies and distribute impact communications and monitor activity through closure.. ·Identify, investigate, evaluate and submit internal and external issues/items and requirements in support of specific network initiatives, systems upgrades and process/report structure enhancements. Recommend alternative process, product and platform solutions ·Develop and maintain system modules, schedules and structure in support of other operational, administrative and support groups within CenturyLink ·Research/analyze network traffic to support specific billing verification initiatives requested by CABS/Revenue Assurance ·Provide SS7 data to Legal, Wholesale, CABS or Billing departments on Carrier billing, litigation issues, emergencies, or the like. ·Interact with other CenturyLink departments to define current and future reporting and system application requirements ·Provide system/reporting training as required Basic Qualifications: ·Bachelors degree in CIS, IT, Engineering, or related field. ·Minimum 4 years experience in IT,Traffic engineering, SS7, CABS or Toll billing, or related field or equivalent in training and experience. ·Excellent analytical, problem solving and computer skills ·Ability to communicate in a courteous, professional manner with vendors, internal customers and other CenturyLink personnel. ·Ability to manage multiple assignments and major projects. ·Must work well in a team environment and serve in a support capacity for team. ·Advanced skill sets in database, spreadsheet applications, SQL coding Preferred Skills: ·Experience in SS7 Technology and Call Detail Records ·PC-Microsoft Office Suite,<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />BRE, PL SQL, WINSCP ·College level coursework or Technical Training in IT, Accounting, Math, or Engineering. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-21 20:18:57United StatesCenturyLinkLouisiana6007BRLAMONROE, LA28836996http://find.centurylink.jobs/xml/28836996/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Analyst II Req ID 5962BR Posting Location LA,MONROE Business Unit Finance Position Classification Management Job Description We have an immediate opening for an Analyst II to create and run queries using SQL and analyze results. The Analyst II is responsible for bill message input/validation and bill due date calculations. The Analyst II will manage various Ensemble tables-QA parameters, bill due date, customer contact numbers, etc. The Analyst II will update cycle folders with due dates and bill message information, run scripts to identify customers for bill messages, and participate in testing and validation of billing system upgrades. The Analyst II will automate manual billing processes. Responsibilities: * Input/validate bill messages in the tables system. * Calculate Regulatory due dates and enter data in to the bill due date table. * Maintain various tables-QA parameters, CCN table, bill due date table. * Prepare for bill audit by organizing cycle information for the bill auditors. * Research production bill message/due date issues reported by bill auditors. * Meet bill message/due date cycle deadlines in a fast paced environment. * Assist trending analyst with cycle revenue variances. * Provide backup for bill statistics analyst as well as other department personnel. * Other duties as assigned. Minimum Qualifications: * Bachelor's degree in Business related field or CIS. * Two or more years experience in Business related field or CIS. * Strong analytical and problem solving skills as well as the ability to multi task. * Excellent working knowledge of personal computers and related software for word processing, spreadsheets and database software (Microsoft Word, Excel, and Access). * Extensive General knowledge of SQL. * Ability to explain revenue impacting variances. * Detail and process oriented with the ability to organize and set priorities. * Ability to complete assignments and begin projects with minimum supervision. * Excellent oral and written communication skills and the ability to interact well with others. * Ability to work overtime as necessary. Preferred Qualifications: * Two or more years experience in the telecommunications industry. * Knowledge of the bill message and bill audit process. * Experience with Ensemble onlines. * Experience in explaining revenue impacting variances. * Advanced Excel and SQL knowledge. * Working knowledge of the Company's operating and billing procedures. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-17 19:48:20United StatesCenturyLinkLouisiana5962BRLAMONROE, LA28766642http://find.centurylink.jobs/xml/28766642/jobUSAJENAEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title ENGINEER II Req ID 5949BR Posting Location LA,JENA Business Unit Network Services (Engineering) Position Classification Management Job Description ·Provide management and direction for the Network Services disciplines within the Division whose charter is to determine and define plant requirements and engineer solutions to meet requested service requirements. ·Responsible to develop the strategies and plans to accomplish CenturyLink’s objectives in the capital construction program. ·Applies approved technologies and architectures for application to specific requirements for plant addition to respond to requirements for growth and /or new services. ·Develop, and define plans for the implementation of new plant construction or modification of existing facilities to meet new or increased service demands or improve operating efficiencies. ·Prepare plans and specifications, to include gathering of field data, for new or additions to telecommunications systems through mathematical calculations of such functions as: transmission parameters, equipment transfers, modulation schemes, multiplex schemes and switching functions. ·Assure that the most feasible, practical and economical means to accomplish an objective is identified and that any alternatives are also defined for management evaluation. ·Perform competitive intelligence gathering and comparative assessment of approved vendor’s equipment capabilities and offerings. ·Conduct formal meetings and/or presentations regarding engineering and construction plans for the receipt of pricing proposals or bids as required. ·Stay abreast of industry issues and technologies through continuing education and participation in industry forums. ·Assist, as required, other departments by providing engineering designs, cost estimates, studies, and analyses or by otherwise providing technical solutions or documentation to provide service to a customer or assist the operation and maintenance of the plant. ·Provide cost data to be used in support of the capital construction budgets for implementation of designs, new services, technologies, and industry requirements. ·Develop project support requirements by identifying the scope of effort required by all parties involved and defining the total project requirements, communicating then to all parties and monitoring progress and cost and producing periodic reports. ·Perform mathematical and statistical analyses and develop reports concerning the results of certain engineering and construction activities to determine the variance to established performance objectives. ·Monitor and control project expenditures, preparing progress reports, defining problems encountered, beyond the incumbent’s authority, and provide recommended solutions to management. ·Oversee the installation/construction and testing of plant facilities by making on-site inspections and acceptance testing to ensure acceptable system performance. ·Ensure that the documentation reflects the actual plant as-built data by onsite inspection and that it is correctly recorded in the CPR. ·Make field visits and contacts to obtain the necessary permits and easements to place plant facilities along with preparing and filing the required documents. ·Provide technical assistance and information on pertinent plant issues that affect the region/division operating environment. ·Communicate results of cost analysis and provide direction on implementation and the network impact related to major plant additions and rearrangements. ·Provide assistance to sales and marketing to communicate network functionality, features, strategies and evolutions to major accounts. ·Communicate requirements and define the application of materials in the network to obtain the best cost, and maintain professional working relationships with each vendor. ·Specify, define and develop plans, requirements and configurations for plant additions to include switching, transport, and access equipment as well as cable and wire additions for assigned discipline. Projects range from a few thousand to several million. ·Acquire, define and communicate the criteria associated with plant additions– evaluate and define the options available to obtain the most efficient engineering solution. ·The incumbent must possess understanding and vision of the communications industry – stay abreast of industry issues and direction of CenturyLink's executive management - weigh technical attributes to determine and recommend the most appropriate technology/architecture to deploy for any given set of criteria. Job Requirements <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Basic Qualifications: * Bachelors degree in Engineering or related field or the equivalent in training and experience. * Minimum 3 years telecommunications, engineering, or network planning or equivalent in training and experience. * Working knowledge of network topologies spanning the switching, access, and transport portions of the network including equipment installation and power requirements. * Working knowledge of digital switching topics such as space division switching, time division switching, blocking probability functions, and multistage switching. * Working knowledge of next-generation digital loop carrier systems, and analog and digital subscriber carrier. * In-depth knowledge of ISP/OSP equipment and designs. * Detailed knowledge of access interface standards specified in Bellcore TR-57, TR008, and TR-303. * Understand digital transmission topics such as PAM, PCM, Nyquist theorem, line coding, framing techniques, and time division multiplexing. * Familiar with circuit and packet switching, IEEE 802.X protocols, OSI reference model, ISDN, frame relay, SONET, MPLS and ATM switching. * Working knowledge of, and the ability to, perform economic analysis including internal rate of return analysis, discounted payback period, net present value, profit index, buy-vs.-lease analysis, cost-benefit analysis, and breakeven analysis. * Prepare written and oral reports on new services, technologies, and industry issues. * Valid Driver's License, with a satisfactory driving record. Preferred Qualifications: * Understand digital transmission topics such as PAM, PCM, Nyquist theorem, line coding, framing techniques, and time division multiplexing. * Detailed knowledge of the SS7 protocol, CCS network architecture, trunk signaling, and transaction processing requirements as specified in Bellcore TR-394 and TR-317; the function of the LIDB service; and operation of the 800 database service. * Detailed knowledge of the Advanced Intelligent Network, requirements for deploying AIN, the AIN call processing models, and AIN network nodes (SCP, STP, SSP, IP, SN, etc). Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:37United StatesCenturyLinkLouisiana5949BRLAJENA, LA28739620http://find.centurylink.jobs/xml/28739620/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Senior Analyst Req ID 4383BR Posting Location LA,MONROE Business Unit Finance Position Classification Management Job Description We have a need for a Senior Analyst, Regional Markets Finance responsible for providing consolidated reporting and analysis for Regional Markets group. Ensure timely and accurate management reporting, planning and strategy coordination, decision support, issue identification, performance metrics, analytics business case coordination, and pricing oversight. Responsibilities: * Developing and preparing monthly and quarterly management reporting for use by the executive team. * Partnering with the business to continually understand key business issues and develop reporting and analysis to enable success in the business. * Coordinating the budgeting and forecasting processes within Finance and with our external clients. * Drive accountability for financial results. Minimum Qualifications: * Bachelor's degree in Accounting or other business related field. * Minimum of five to eight years in accounting, financial reporting, and compliance areas or related experience. * Demonstrated leadership experience. * Excellent oral and written communication skills. Preferred Qualifications: * MBA * CPA * Experience in Excel, Access (VBA a plus) and SQL. * Experience in telecommunications. * Knowledge of CenturyLink's billing systems, data warehouse and SAP. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:16United StatesCenturyLinkLouisiana4383BRLAMONROE, LA28739612http://find.centurylink.jobs/xml/28739612/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Director Human Resources Req ID 5944BR Posting Location LA,MONROE Business Unit Human Resources Position Classification Management Job Description We have an immediate need for a Director of Human Resources, responsible for leadership and coordination of CenturyLink Human Resource functions in support of major corporate and business units. This position directs the operations and activities of HR staff by providing strategic direction and leadership. This position is located in Monroe, Louisiana and offers an annual bonus and a relocation package. Responsibilities: * Partner with executive team and management to understand business needs and optimize human resources support to business operations. * Grow talent with a focus on great hiring and creating a high performing, high potential staff. * Provide timely and effective HR subject matter expertise and one-on-one coaching on leadership, decision-making and communication style. * Work collaboratively with HR colleagues to executive programs such as succession planning, performance development, talent management and individual development. * Collaborate with HR leaders to drive organizational design and change management. * Maintain effective business relationships with key business unit representatives. * Drive the implementation of company-wide initiatives as well as business unit level initiatives. * Consult with Manager Human Resources and HR Business Partners as necessary regarding employee dispute resolutions, employee discipline and other employee relations matters. * Effectively communicate, work with senior leaders to send clear and consistent messages, strong writing skills, facilitate organizational restructuring, drive change and facilitate the dissemination of information. * Support and/or drive end-to-end people strategies for large, complex business units. Job Requirements Minimum Requirements: * Minimum of 10 years of progressive experience in HR departmental management to include the support of major corporate or business unit functions * Undergraduate degree with a focus on Human Resources or equivalent * Demonstrated organization and leadership skills associated with supervision or project management experience * Experience researching, compiling and analyzing information required for issue resolution or program enhancement recommendations * Generalist background with broad knowledge of employment, compensation, organizational planning, employee relations, and training and development * Able to work successfully and productively in a team environment or independently and deal with multi-tasks effectively * Strong ability to perform well and be unfailingly diplomatic in a high pressure and complex environment * Excellent problem-solving skills with the ability to envision and deliver innovative solutions * Proven analytical, planning, and organizing skills * Excellent communication and interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to a diverse workforce * Excellent in written and verbal communication skills * Results and people oriented, but have sound judgment and the ability to balance other business considerations * High energy level, ability to multitask, establish priorities, work independently * Ability to establish credibility and be decisive * Ability to develop HR programs and policies based on business new requirements * Strong project management, time management, and leadership skills * Able to manage multitask work in a strong-paced environment * Ability to mentor and supervise staff * Able to work alone on a broad variety of projects * Willingness to work additional hours in order to meet tight deadlines * Demonstrate a high level of personal credibility by possessing a track record of success, earning trust, instilling confidence in others, builds strong relationships with constituents, demonstrates integrity, asks important questions, frames complex ideas in useful ways, takes appropriate risks, provides candid observations, and offers alternative perspectives on business issues * Strong knowledge of Human Resources practices, the structure of the overall organization and finance principles Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:05:14United StatesCenturyLinkLouisiana5944BRLAMONROE, LA28739611http://find.centurylink.jobs/xml/28739611/jobUSAVILLE PLATTEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title SR CUSTOMER CONSULTANT Req ID 5940BR Posting Location LA,VILLE PLATTE Business Unit RMG - Southern Region Position Classification Management Job Description We have an immediate need for a Sr. Customer Consultant. Do you think you have what it takes? This position will perform all functions listed below for a Retail Sales Consultant position but will also perform lead duties and responsibilities consistent with the position of Sr. Customer Consultant. Job Responsibilities: • Provide world class customer service • Primary point of contact for customers calling or visiting our stores to purchase CenturyLink products and services. o Sell products and services to customers coming into the customer care location and provide information on products and services to meet their current and future requirements. o Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. o Demonstrate telecommunication services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. o Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. • Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. o Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system o Balance cash drawers, and prepare bank deposits. o Complete daily cash balancing worksheets and process following established Company policies and procedures. o Perform cash reconciliations and work with the manager to resolve any identified cash discrepancies. • Interact with customers to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telecommunication service arrangement. o Complete and process service orders as needed to ensure timely installation or service for the customer. • Keep abreast of and adhere to CenturyLink’s service offerings, promotions, policies and procedures. • Respond to customer requests for information regarding billing. o Answer service or billing questions and resolve issues regarding local telecommunication services. o Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Job Requirements: • Must be able to travel 40-50% and have reliable transportation. • Valid Driver’s License • Ability to act with high integrity, accept responsibility and maintain accountability. • Exceptional customer focus with an emphasis on enhancing the customer experience. • Exceptional communication and interpersonal skills. • Willingness to work flexible hours including evenings, weekends, holidays and overtime. • Will need to be flexible to work at various stores to provide coverage as needed for necessary length of time (may require overnight and longer periods of time). • Proficient computer skills including email, internet, and Microsoft applications. • Ability to work well as a member of a team and establish positive working relationships. • Prior retail or sales experience in a customer facing environment. • Proven history of meeting or exceeding sales quotas or goals. • Previous experience in a Supervisory role. An assessment is required as part of the application process and it will take 45-50 minutes to complete. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:04:56United StatesCenturyLinkLouisiana5940BRLAVILLE PLATTE, LA28739591http://find.centurylink.jobs/xml/28739591/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Analyst II Req ID 5943BR Posting Location LA,MONROE Business Unit Finance Position Classification Management Job Description We have an immediate opening for an Analyst II responsible for Corporate reporting to various areas. The Analyst II will ensure timely and accurate management reporting, assisting with reporting requests, and any needed analytics/variance analysis. Responsibilities: * Producing monthly, quarterly, yearly budget versus actual, outlook versus actual, actual versus actual reports for various areas within CenturyLink. * Producing annual budget reports/schedules. * Assist end users in reporting to help satisfy their business needs. * Generate special ad hoc reports and perform analysis as requested by supervisor, business partners/clients, and other business unit stakeholders. * Assist as needed with any external reporting requirements. * Other duties as assigned. Minimum Requirements: * Bachelor's degree in Finance or Accounting. * Minimum of two years related experience. * Excellent and effective communications (oral and written) and well defined interpersonal skills with the ability to positively interact with company personnel as well as external contacts. * Strong financial and analytical skills. * Good working knowledge of Excel. * Ability to ensure confidentiality of information. * Ability to coordinate multiple tasks. * Ability to work overtime and travel as necessary. Preferred Qualifications: * Knowledge of SAP. * Knowledge of BPC. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-16 20:04:43United StatesCenturyLinkLouisiana5943BRLAMONROE, LA28739575http://find.centurylink.jobs/xml/28739575/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title LEAD IT ENGINEER Req ID 5900BR Posting Location LA,MONROE Business Unit Information Technology Position Classification Management Job Description Job Responsibilities: ·Responsible for all day to day operation and Linux, Solaris and AIX administration activities. ·Responsible for assuring system availability and performance of all Linux, Solaris and AIX systems. ·Directs and coordinates UNIX activities including system installs, patching to go with application and business needs. ·Participates in network, storage, and backup discussions for the business. ·Provide top level support for customer problems and requests. ·Install, update and maintain applications, middleware, system management tools, operating systems and network in the Linux, Solaris and AIX environment. ·Able to effectively lead small internal projects. Job Requirements ·5+ years of experience as UNIX Systems Administration including administration, installation, upgrading, migration, configuration, and troubleshooting ·Experience supporting LINUX, Solaris and AIX systems preferred ·Patch installation for Systems and hardware. ·Upgrades, installs, configuration and administration for the latest security and monitoring tools. ·Experience in SAN Storage, Disk Management, and disk mirroring. ·Availability & performance analysis / monitoring. ·Strong background in scripting ·Advanced application troubleshooting ·Disaster Recovery procedures and backup/recovery processes ·Strong background in system tuning. ·Must be able to work independently but also as an integral part of the team environment. ·Knowledge of HP-UX a plus <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:12:52United StatesCenturyLinkLouisiana5900BRLAMONROE, LA28706144http://find.centurylink.jobs/xml/28706144/jobUSAMONROETitle INVOICE AUDITOR Req ID 5926BR Posting Location LA,MONROE Business Unit Customer Implementation Assurance Position Classification Management Job Description Position Purpose and Nature of Work:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> To recover savings from inaccurately billed invoices. Auditing invoices received from CenturyLink contract locators prior to payment processing. Hours: Monday - Friday 8:00 am to 5:00 pm Job Duties: · Check invoices received from the contract locating companies in all CenturyLink regions for discrepancies. · Coordinate with CenturyLink Supervisors, Managers and inspectors to verify approvals on hourly billed tickets and mark & standby’s, Interface with Vendors to receive corrected invoices and to ensure accuracy of invoices. · Tracking and reporting of invoices, billing discrepancies and recovery of invoices. · Auditing locate vendor invoices · Coordinate with supervisors, managers and inspectors to receive hourly approval · Coordinate with locate vendors on correcting discrepancies on invoices. · Tracking and reporting invoice information. · Ensuring accuracy of invoices received prior to payment. Estimated recovery for invoice discrepancies across all regions is $32K per month. · Contract locate vendors, area plant supervisors, area operations managers, contract inspectors and accounts payable. · Ability to work with little supervision. · Numerous audits are received via group mailbox on a daily basis. · Auditing process documents and templates were created and should be followed. · If approvals are not received and we have reached our deadline the approval must be sent or discrepancies sent to the vendor. · Individual needs to be able to determine if approval is needed for billing charges based on the contract for the vendor in a specified state. Job Requirements Qualifications:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Must be proficient in Microsoft Excel, Good verbal and written communication skills, detail oriented and ability to work with minimal supervision. Minimum requirements: · High School Diploma or GED · Excellent and effective communication (oral and written) and interpersonal skills · Strong organizational skills and attention to details. · Experience or training in the operations of all office equipment · Proficient in the use of personal computers and related software to include Excel, Word, and Outlook. Preferred qualifications: · Customer Service · Accounts payable experience2012-05-15 19:12:24United StatesCenturyLinkLouisiana5926BRLAMONROE, LA28706127http://find.centurylink.jobs/xml/28706127/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Corporate Manager Staffing & Recruiting Req ID 5905BR Posting Location LA,MONROE Business Unit Human Resources Position Classification Management Job Description We have an immediate need for a Corporate Manager of Staffing & Recruiting. This position is responsible for leading the corporate recruiting team's effort to find, attract, and hire top talent into CenturyLink's organization. Responsibilities: * Manage, mentor, and guide a team of corporate recruiters through the entire recruiting lifecycle * Develops resolutions to complex problems that require frequent use of creativity * Act as a trusted adviser to senior management by providing insights and recommendations on recruiting that contribute to the overall achievement of CenturyLink's business and financial objectives * Partner effectively with management to develop strategies to drive an exceptional approach to recruiting top talent in a competitive market, with an emphasis on: Effective sourcing techniques; World-class candidate experience; Measuring and reporting results; Continuous improvements * Support various business units and work directly with leaders to understand their needs, drive pipeline, develop strategies to close candidates, implement processes, and provide consistent updates on the corporate recruiting team's progress * Promote and develop innovative concepts regarding overall employment programs and policies * Participate as a strategic partner assigned business units to assist in succession planning, forecast headcount needs for the year and align candidate profile with the skill requirements of the department * Manage activities of major corporate and business unit functions with accountability for company-wide strategies and results * Lead audit efforts to include OFCCP, EEOC and internal audits on a continual basis * Participate in request for proposals (RFPs) as it relates to systems utilized in the Staffing organization * Partner with business units as it relates to best practice methods, diversity recruiting and underutilization of affirmative action plans Job Requirements Qualifications: * 8 -10 years proven recruiting management experience in a high-growth, fast-paced, corporate environment Bachelor’s Degree in Business, HR or related field * PHR certification * Successful recruiting leadership and team management experience recruiting and relationship building in a union environment * Proven track record managing senior leader relationships and ability to collaborate with key stakeholders and cross functional teams * Ability to manage people, process and multiple projects simultaneously * Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands Possess strong knowledge of the labor markets * Possess a deep knowledge of the business * Excellent verbal and written communication skills * Strong business acumen * Travel required Preferred Qualifications: * Masters Degree in Business Management, HR Management or related field * SPHR certification Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-13 18:29:01United StatesCenturyLinkLouisiana5905BRLAMONROE, LA28663400http://find.centurylink.jobs/xml/28663400/jobUSAMONROETitle Security Support Technician Req ID 5897BR Posting Location LA,MONROE Business Unit Customer Implementation Assurance Position Classification Management Job Description Positio The Security Representative-SEC is cross trained in different functions in Central Station operations. They are trained to schedule and bill service calls for technicians. They do all data entry and programming of alarm systems, work with technicians in the field, and handle all functions to put new customers on line.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Job Duties: ·Enter all customer information in monitoring system for new customers and customers making changes to existing accounts ·Write the technical program and download information to security panels in the field ·Run all reports on new customers, history of signals, zone list, and program. ·Send Thank you packet to new customers including insurance certificate, thank you letter and information letter. ·Work reports from monitoring system such as unknown signals and unknown subscriber. ·Check and process orders in Ensemble queue daily. ·Process maintenance orders by entering data in Dice and signing off in Ensemble for completion of the order. ·Disconnect accounts from monitoring by turning service off in system and calling up system through program to stop signals from coming in, ·Trouble shoot technical issues with customers and technicians ·Act as a back up for operators if busy or short handed by monitoring alarms and answering phones The Security Representative-SEC is responsible for the data entry on all monitored accounts, the final sign off on billing for new orders and programs the security systems in the field. If alarms are not programmed correctly the direct effect could be that someone’s property is damaged or life is lost due to incorrect or negligent alarm responses from the Security Representatives for which the Company may be liable. If the jobs are not signed off on it time there will be a delay in revenue received. The Security Representative SEC has a team Lead that assigns the daily work load and assists with any technical issues but reports to the Supervisor II Job Requirements Minimum requirements:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·High School Diploma or GED. ·Excellent and effective communication (oral and written) and interpersonal skills ·Strong organizational skills and attention to details. ·Experience or training in the operations of all office equipment ·Proficient in the use of personal computers and related software to include Excel, Word, and Outlook. ·Willingness to work extended hours, holidays and weekends as necessary. Preferred qualifications: ·Customer service background ·Working knowledge of Ensemble2012-05-11 19:49:26United StatesCenturyLinkLouisiana5897BRLAMONROE, LA28639446http://find.centurylink.jobs/xml/28639446/jobUSABATON ROUGEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title ACCOUNT MANAGER - CTS Req ID 5849BR Posting Location LA,BATON ROUGE Business Unit RMG Business Sales & Care Position Classification Management Job Description If you are looking for an ideal Sales Opportunity with a great base pay plus commission in the Telecommunications Field then look no further! This Account Manager position is perfect for those who are looking to advance in their career if they currently have sales experience in our industry! RESPONSIBILITIES: Establish and maintain working relationships with a portfolio of approximately 200 named accounts. Develop and execute tactical sales plans for each account that achieves the desired results in quota attainment and customer satisfaction within the assigned portfolio of accounts. Contact portfolio accounts by telephone or in person to keep abreast of the communication requirements and to identify opportunities to sell additional telephone products and services. Analyze and evaluate customers existing services for voice, data, network, Internet Service, long distance or other products and services to determine the applicable changes or improvements. Calculate pricing for new or additional services and generate detailed, timely service proposals. Prepare and make formal presentations to executive level management, telecommunications manager and consultants using written, oral and computer based tools and skills. Work with other company personnel as required to prepare detail analysis of equipment and hardware requirements, optional service and the financial impact of the proposed changes. Coordinate with other members of the sales team, vendors, contractors, and other company employees to ensure proposed products and services meet the customer requirements and that installation schedules meet customer expectations and timelines. Delegate tasks as needed to provide coverage. Identify legislative and regulatory rulings that affect the telecommunications industry and leverage that knowledge for competitive advantage with assigned portfolio customers. Research and create specialized applications for targeted companies within industry segments to ensure customer needs are being anticipated and met in a timely and cost effective manner. Monitor competitive activity and provide feedback to the Business Sales Manager. Promote team building and the fostering of complete cooperation of the attainment of sales and revenue objectives with the Business Sales Manager and other field personnel. Monitor competitive activity and provide feedback to the division sales manager. Other duties as assigned. Job Requirements Basic Qualifications Bachelor's degree in business, marketing or related area or the equivalent in training and experience. Minimum four (4) years experience in the telecommunications industry or the equivalent in training and experience. Strong knowledge of telecommunication products and services. Working knowledge of, or experience utilizing, sales methods, practices and techniques with demonstrated negotiation and/or closing skills. Demonstrated leadership ability. Excellent written and oral communications and presentation skills. Strong organizational skills and attention to detail. Self-motivated. PREFERRED QUALIFICATIONS: Previous experience in telecommunication sales. Knowledge of current and developing communications products and services Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-10 20:54:03United StatesCenturyLinkLouisiana5849BRLABATON ROUGE, LA28614041http://find.centurylink.jobs/xml/28614041/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Lead Process Analyst Req ID 5418BR Posting Location LA,MONROE Business Unit Network Services (Engineering) Position Classification Management Job Description Interface with construction field personnel and cross-functional organizations to identify process and efficiency improvement opportunities, develop end to end processes and communicate process changes in a concise and professional manner. ·Analyze performance results and determine appropriate process improvements to increase organizational effectiveness ·Develop process documents that clearly articulate process steps and expectations ·Work with cross-functional and cross-organizational teams to ensure all pertinent business considerations have been addressed ·Communicate with field, leadership and executive level management in the development and implementation of processes ·Support change management strategies to ensure success Qualifications: ·Bachelor’s degree in construction management , engineering, contract management or the equivalent in training and experience ·Ability to analyze data, identify trends and recommend process change strategy ·Extensive knowledge of telecommunication construction standards, aerial plant knowledge a plus ·Extensive knowledge of contract management and working with vendors responsible for the construction of company plant ·Experience in performance improvement activities ·Excellent written and oral communication skills ·Ability to work across teams ·Excellent computer skills ·Candidate must have the ability to think strategically and act with a sense of urgency Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-10 20:53:52United StatesCenturyLinkLouisiana5418BRLAMONROE, LA28613973http://find.centurylink.jobs/xml/28613973/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Director SEC Reporting Req ID 5489BR Posting Location LA,MONROE Business Unit Finance Position Classification Management Job Description Take command of your success as you deliver the future! CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. We have an immediate need for an accounting professional with a strong work ethic and a desire to lead a fast-paced, results-driven financial reporting team. This position will oversee preparation and analysis of financial statements, SEC and other investor reports, manage a technical accounting team and oversee the stock-based administration team, and perform special projects as assigned. This position will interact with internal and external auditors and all levels of management. Job Responsibilities : * Oversee a team of five professionals in the preparation of 30+ audited financial statement audits, including three SEC periodic filings on Forms 10-K and 10-Q. * Manage the XBRL tagging process for all SEC filings, ensuring continuity throughout all externally released documents. * Lead the team of technical accounts and review the company’s white papers and policies. * Work with external auditors to explain accounting treatment and disclosure of transactions and assist with their review of company information. * Oversee the stock-based administration team. * Oversee maintenance and testing of internal controls over external reporting. * Review KPMG and internal GAAP and SEC checklists for the periodic SEC filings. * Use critical thinking and attention to detail to help ensure SEC documents (and associated press releases, scripts, etc) are free from misstatement. * Work on complex issues which require input from multiple sources and innovative problem solving. * Assist in drafting responses for SEC comment letters. Communicate skillfully with all levels of management, including the senior leadership team. * Work on special projects as assigned. Job Requirements Minimum Qualifications : * Certified Public Accountant. * Minimum of ten years of relevant SEC reporting experience with medium to large public companies and/or large accounting firms. Significant supervisory experience. * Demonstrated leadership experience. * Ability to work in complex environment with many other dominant personality types. * Excellent oral and written communication skills. Ability to work with minimal supervision. Preferred Qualifications: * Management experience at a Big Four accounting firm. * Experience in telecommunications or public utilities industries. * Experience with SAP. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-10 20:53:36United StatesCenturyLinkLouisiana5489BRLAMONROE, LA28613965http://find.centurylink.jobs/xml/28613965/jobUSASPRINGHILLEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title RETAIL SALES CONSULTANT Req ID 5826BR Posting Location LA,SPRINGHILL Business Unit RMG - Southern Region Position Classification Management Job Description The Retail Sales Consultant is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts. Responsibilities: Interact with customers in person or by telephone to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed to ensure timely installation or service for the customer. Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. Update the Customer Service Database system for billing address corrections or other information as needed to ensure accurate and up-to-date records. Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Keep abreast of and adhere to CenturyLink’s service offerings, promotions, policies and procedures. Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, prepare bank deposit and other sources. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Document and maintain appropriate customer documentation as necessary. Process service orders for miscellaneous changes such as PIC changes, optional calling features, service additions or deletions, etc. Provide high-level trouble-shooting for customers with repair issues. Facilitate scheduling repair appointments as necessary. Provide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. Make changes in the Customer Service Database system for billing address corrections or other information as needed. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions. Open, sort and distribute mail. Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. Prepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping. Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. Enter data into electronic database systems as required to maintain logs and records of department activities. Perform special projects or other duties as assigned. Job Requirements: High school diploma or GED. Minimum one year customer service or general office experience or the equivalent in training and experience. Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. Preferred Qualifications: Experience in telecommunications customer service. Experience handling cash payments and balancing a cash drawer. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-10 20:53:28United StatesCenturyLinkLouisiana5826BRLASPRINGHILL, LA28613962http://find.centurylink.jobs/xml/28613962/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title VIDEO REPAIR TECHNICIAN-PART-TIME REGULAR 1 Req ID 5867BR Posting Location LA,MONROE Business Unit Network Operations Position Classification Management Job Description The Customer Support Specialist is responsible for providing technical assistance and problem resolutions of a complex nature to customers of CenturyLink’s Prism TV and Internet customers. These professionals are required to interface with external customers of CenturyTel’s ISP and Television service. This position will troubleshoot and log problems into an automated problem tracking system. The Customer Support Specialist must diagnose problems of a technical nature related to the Television service, features and functionality of Prism, Internet connectivity, and email access of the customers. Due to the daily contact with end-users and internal departments, this position requires very strong human relations skills. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The Prism Helpdesk professionals are required to interface with internal customers to monitor the performance of CenturyLink’s video and data network. They are also responsible for providing technical assistance and problem resolution to customers of CenturyLink’s Video and Internet business and to CenturyLink’s externalcustomers. Principal internal contacts include Field Technicians, Tech Support team leaders, supervisors, andmanagement; external contacts are Prism customers. The Customer Support Specialist reports to the Manager/Supervisor and confers with the Manager and Supervisor of the Prism Helpdesk to resolve problems and issues that are critical to CenturyLink’s video and internet business. Essential Job Functions: 1)Primary function will be to handle customer contacts via phone, on-line chat, or email. 2)Escalate any customer-related issues to the appropriate group or person as necessary. 3)Keep abreast of software, hardware, and product information related to the product offerings that are part of our Video and ISP services. 4)Must become proficient at troubleshooting the Windows and Macintosh Operating Systems (OS) that are supported by the Internet Service that CenturyTel provides. 5)Assist supervisors with providing initial training for new employees. 6)Must become proficient at troubleshooting the equipment supplied by CenturyLink (STBs, RG, etc). 7)Must become familiar with the basic network design of the Video and Internet network. This is imperative to the troubleshooting process. 8)Keep abreast of service outages and issues that affect the customer’s video and Internet service. 9)Must be proficient in using the telephone system (Avaya) through which the customers contact the center. 10) Must be proficient at entering customer troubles in the trouble ticket system (Remedy) to allow for proper tracking and reporting of customer issues. 11) Must be proficient at accessing and navigating the Internet Web page (Helpdesk Page) to find the flowcharts and troubleshooting guides that are contained therein. 12) Must become proficient in the use of ancillary systems related to customer’s account (SMT, Ensemble, Remedy, etc.) to properly identify issues related to a customer’s account. 13) Must be familiar with basic computer troubleshooting functions (ping, trace route, speed test, etc.) to properly answer customer questions and troubleshoot customer problems. 14) Must be punctual and maintain acceptable attendance to work. 15) Other duties as assigned. Basic Qualifications: 1)High School diploma or GED. 2)Minimum two years customer service and technical internet experience or the equivalent in training and experience. 3)Experience working with internal and external customers to insure adequate levels of service to the customers are met. 4)Good working knowledge of personal computers, data terminals, and software applications, such as Web browsers, email applications, and Microsoft Office Suite. 5)Demonstrated experience successfully handling multiple activities at once. 6)Willingness to work extended hours, weekends, and holidays as necessary. 7)Self motivated and can work independently with little or no supervision. 8)Ability to adhere to strict schedules and adjust scheduled work hours as required. 9)Courteous and professional attitude. 10) Works well and remains calm under pressure. 11) Detail oriented. Preferred Qualifications: 1)Experience monitoring Video and/or Data Networks. 2)Experience with customer relations: sales, customer service, technical support, etc. 3)Experience monitoring the status of system outages and keeping management informed of any changes. 4)Experience evaluating hardware and software problems and appropriate recommendation of responsibility of the problem. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-10 20:53:14United StatesCenturyLinkLouisiana5867BRLAMONROE, LA28613938http://find.centurylink.jobs/xml/28613938/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title OPERATIONS TECHNICIAN 2 Req ID 5844BR Posting Location LA,MONROE Business Unit Network Operations Position Classification Management Job Description Act as technical leader for the network operations center team and as a SME (Subject Matter Expert) on network and customer related issues. Take lead in major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution. Perform case management function on outages as required. Handle internal/external customer escalations via phone, Remedy tickets or email and escalate further any customer-related issues to the appropriate group or manager as necessary. Develop, maintain, and assist with providing initial training for new employees. Provide technical information or direction for less experienced employees as assigned. Analyze current network support processes and update as needed and/or refer priority issues to management. Special projects and other duties as assigned. Job Requirements: Associate's Degree in Information Technology, Communications Networking and/or Electronics or related field or the equivalent in training and experience Minimum 6 years of experience in network equipment maintenance or support or the equivalent in training, experience and education. Minimum of 3 years of experience required in specific wireline network equipment maintenance. Minimum of 5 years data service provider network experience. Excellent verbal and written communications skills required. Willingness to attend vendor-specific data product training required. Preferred Qualifications: Bachelor's degree in Information Technology, Communications Networking or related field. Cisco, Juniper or ALU certifications. Experience in advance data network testing and troubleshooting as a SME (Subject Matter Expert). Experience in working with engineering teams and vendors. Vendor certifications related to Data/Ethernet equipment and/or networks. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-08 18:14:24United StatesCenturyLinkLouisiana5844BRLAMONROE, LA28539961http://find.centurylink.jobs/xml/28539961/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Manager Network Lifecycle Req ID 5505BR Posting Location LA,MONROE Business Unit Network Services (Engineering) Position Classification Management Job Description * Accountable for network element vendor management in the access, switch, transport and data networks.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Responsible for managing network element software release levels and standards * Responsible for managing network element hardware release levels and standards * Manage requests for information, quotes and proposals for network element needs. * Manage up to 12 direct reports in multiple work locations. * Manage network elements lifecycle to support CenturyLink networks and customers. * Prepare and manage capital and network expense budgets to support network requirements. * Manage and supervise staff by appraising performance, training, administering salaries, and communicating department objectives. * Communicate requirements and define the application of materials in the network to obtain the best cost, and maintain professional working relationships with each vendor. * Self-motivation and empowered to fulfill the aforementioned. Minimal supervision required from Vice-President. Job Requirements Basic Qualifications:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Bachelor’s degree in Engineering or related field or the equivalent in training and experience. * Minimum 7-9 years inside & outside plant experience in telecommunications with in-depth knowledge of ISP/OSP equipment and designs or the equivalent in training and experience. * Leadership and communications skills to direct and coach employees towards departmental goals. * Incumbent must be self-motivated. * Well-defined inter-personal skills with ability to positively interact with company personnel, as well as, external contacts. * Comprehensive and knowledge of network topologies spanning the switching, access, and transport portions of the network. * Working knowledge of regulatory rules on a national and state level. * Perform analysis and comparisons of technical information. * Working knowledge of and the ability to perform economic analysis including internal rate of return analysis, discounted payback period, net present value, profit index, buy-vs.-lease analysis, cost-benefit analysis, and breakeven analysis. * Proficient in use of a personal computer and related software such as word processing, spreadsheets and databases. * Excellent written and oral communication skills. Preferred Qualifications: * Working knowledge of the basic components of the network, encompassing the disciplines of switching, access and transport. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-04-10 08:03:32United StatesCenturyLinkLouisiana5505BRLAMONROE, LA27780668http://find.centurylink.jobs/xml/27780668/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Senior Accountant Req ID 5229BR Posting Location LA,MONROE Business Unit Finance Position Classification Management Job Description We have an immediate need for an accounting professional with a strong work ethic and a desire to part of a fast paced, results driven financial reporting team. The Senior Accountant will prepare and analyze financial statements, assist the SEC Reporting department with reporting requirements and perform special projects as assigned. This position will interact with internal and external auditors and all levels of management. Responsibilities: * Prepare, interpret and analyze financial data. * Analyze trends, identify discrepancies, investigate and resolve issues. * Work on complex issues which require input from multiple sources and innovative problem solving. * Assist SEC Reporting department with reporting requirements including XBRL. * Use various software applications, databases and Excel spreadsheets to assemble, manipulate and/or format data and/or reports. * Special projects and other duties as assigned. Minimum Requirements: * Bachelor's degree or higher in Accounting. * Experience with large to medium public company and/or Big 4. * Strong analytical and problem solving skills. * Excellent written and verbal communication skills. * Word and Excel knowledge used to create, edit and format documents. * Experience with SAP a plus. * Ability to work with minimal supervision. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-03-14 01:53:21United StatesCenturyLinkLouisiana5229BRLAMONROE, LA27123293http://find.centurylink.jobs/xml/27123293/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Corporate Intern Req ID 4226BR Posting Location LA,MONROE Business Unit Human Resources Position Classification Management Job Description CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLinkTMPrismTMTV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, andis a global leader in cloud infrastructure and hosted IT solutions for enterprises throughSavvis, a CenturyLink company. CenturyLink’s customers range from Fortune 500 companies in some of the country’s largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America’s largest corporations. For more information, visitwww.centurylink.com.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> CenturyLink’s Intern Program provides college students, with high potential, exposure to CenturyLink’s corporate culture, management style, customer base and business systems. An Intern will fill specific work-load needs and develop relationships with CenturyLink’s managers to give managers a first-hand look their skills, work ethic and their potential for full-time employment. Job Requirements Intern Opportunities (Full and Part-Time): * Accounting/Finace * Marketing * Engineering * Human Resources * Communications * Business * Public Policy * Legal Preferred Qualification:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> * Strong written, and oral communications * Good analytical and organization skills * Sharp attention to detail Requirements: * Must submit a resume, transcript, and a letter of recommendation * Must have a 3.0 GPA or above * Must be currently enrolled at a 4-year accredited College or University * Must work minimum 150 hours per 10 week session * Must be proficient in the use of office equipment * Must be proficient in Microsoft Excel, Word, PowerPoint, Outlook, and internet search * Must maintain strict confidentiality of all aspects of the job duties * Must be able to proof work for accuracy, spelling and grammar * Must possess the capability to work in a positive and collaborative manner Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-02-20 23:26:14United StatesCenturyLinkLouisiana4226BRLAMONROE, LA26634906http://find.centurylink.jobs/xml/26634906/jobUSAMONROEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Lead Accountant Req ID 4857BR Posting Location LA,MONROE Business Unit Finance Position Classification Management Job Description CenturyLink has an exciting opportunity for an Accounting professional with a strong work ethic and a desire to be part of a fast paced, results driven SEC reporting team. The Lead Accountant will asist with the preparation and filing of SEC periodic reports including Form 10-Q and Form 10-K. This position will also prepare SEC disclosure checklists, perform technical accounting research, prepare support packages for external auditors and analyze results, trends and forecasts. Minimum Requirements: * Bachelor's degree or higher in Accounting. * Experience with large to medium public company and/or Big 4 is preferred. * Certified Public Accountant (Preferred). * Borad knowledge of GAAP and SEC rules and regulations. * Excellent written and verbal communication skills. * Strong Word and Excel knowledge used to create, edit and format documents and reports. * Ability to work with minimal supervision. * Certified Public Accountant (Preferred). * Broad knowledge of GAAP and SEC rules and regulations. * Excellent written and verbal communication skills. * Strong Word and Excel knowledge used to create, edit and format documents and reports. * Ability to work with minimal supervision. Job Requirements Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-01-31 21:19:01United StatesCenturyLinkLouisiana4857BRLAMONROE, LA26223912http://find.centurylink.jobs/xml/26223912/job