CenturyLink Technical Architect in London, United Kingdom

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Solutions Architect

Position Description

Location: London ( Liverpool Street )

Our Company

We are the third largest telecommunications company in the United States. With deep IT infrastructure experience, plus an advanced network at the foundation, CenturyLink’s agile and customizable hybrid IT solutions enable businesses to focus on delivering results for their customers. CenturyLink accolades include being ranked No. 3 on CRN’s “20 Coolest Cloud Infrastructure, IaaS Vendors of 2014,” named as the No. 2 retail colocation provider in the U.S. by Synergy Research Group and Frost & Sullivan, and earning multiple cloud and managed hosting recognition from leading technology analyst firms. An S&P 500 company, CenturyLink is among the Fortune 500 list of America’s largest corporations.

EMEA CenturyLink delivers innovative network, cloud and data centre services for businesses around the world and employs over 500 employees across the region.

Our People

Our team operates as an extension of our clients business. Our clients put their trust in our people and our solutions and we deliver to that trust. We collaborate internally and externally with credibility and discipline. We demonstrate agile leadership with a confidence in our abilities to deliver, whilst at the same time ensuring that we continue to raise the bar in all that we do. Our people are encouraged to face challenges with courage and confidence and to remember that our clients have placed their trust in what they do each day.

GENERAL SERVICE: ONSITE TECHNICAL ARCHITECT

Leadership

The Onsite Technical Architect shall:

  • be responsible for the day-to-day management of the Supplier's on site technical architect resources;

  • be responsible for the Supplier throughput of the Customer server build process;

  • be involved in Customer Service Reviews as required;

  • be the primary escalation point on site for issues with the server build queue;

  • identify process and procedural improvements which will provide better value for the Customer;

  • provide the Customer with information on the new product enhancement(s) that the Supplier has brought to market;

  • receive, respond to and follow-up Customer queries to conclusion;

  • be familiar with the Customer's business, services and requirements in general and be responsible for managing Customer satisfaction within the Supplier consultancy group;

  • represent the Customer internally within the Supplier organisation and work with Customer to maximise the Customer's use of Services;

  • act as the primary point of escalation for all project-related technical issues that relate to the Supplier's consultancy group, ensuring appropriate escalations are made for response; and

  • notify the Customer of upcoming holiday entitlement for Infrastructure Build Engineers.

Project Responsibilities

The Onsite Technical Architect shall:

  • provide the Customer with a dedicated project resource, with responsibility for leading one or more projects as defined by the Customer;

  • be responsible for understanding, producing and presenting the project Technical Design Document as per the Customer's internal process;

  • schedule, run and present issues and recommended resolutions to the Customer's technical representatives;

  • be responsible for management of all technical tasks, self-assigned as well as those with other internal or Third Party project resources;

  • be responsible for prompt and appropriate escalation of any issues which could impact project schedules;

  • be responsible for hands-on role during implementation and support as required;

  • represent the Customer with third party suppliers and developers as required;

  • build engagement with all key project stakeholders, including business users and support teams, to ensure a smooth transition from project to a live service fully meeting project objectives;

  • provide technical direction and recommendations on points of risk or issue within the project;

  • understand and accurately categorise risks and issues across the entire project, not just within the technical arena;

  • work proactively to overcome and mitigate project issues;

  • present any required changes to design or implementation in an easy to understand way;

  • be comfortable dealing with colleagues from technical resources right through to senior management and project sponsors; and

  • understand the financial and contractual impact of any design changes.

Team Responsibilities

The Onsite Technical Architect shall operate as part of the Customer's strategy and architecture team and, in addition to the project responsibilities, the following areas will fall within the remit of the Onsite Technical Architect. The Onsite Technical Architect shall:

  • identify areas of improvement within process, procedure or technology, and present options to execute the improvement identified;

  • provide support and assistance to colleagues within the Customer's strategy and architecture team, as well as the wider customer IT and business functions, as required:

  • build and maintain excellent relationship with Third Party suppliers, assisting with technical or process issues as required;

  • have a broad understanding of the 'bigger picture' and the longer-term direction of the Customer's IT strategy, and be clear on how current or proposed projects work towards achieving that goal;

  • question designs or decisions which do not align with long-term strategy or project objectives; and

  • produce clear written documentation, having the ability to present complex information in a way which can be easily understood by the relevant audiences.

Technical Responsibilities

As a full time technical resource within the Customer’s Strategy and Architecture team, The Onsite Technical Architect shall possess knowledge of the following areas:

  • Microsoft Windows Server 2008Familiarity with the operating system, features and in-built functions;

  • Microsoft SQL server 2012Database creation, security, backup strategies and high availability features, basic SQL queries, to assist system deployment;

  • Microsoft IIS 6Site creation, virtual directories, security, certificates, application pools, ability to read code, host headers, log files;

  • VMWare ESX 5.1 + and vSphere 6

Navigate the Virtual Centre console, understand networking, storage etc – admin level

Understanding of design considerations when implementing virtual server based systems, DRS, vMotion, VLans etc;

  • Microsoft Active Directory 2012

Understand the following concepts:

  • Sites and replication topology

  • Organisational Units

  • Domain security and group nesting

  • Group Policy

  • Name Resolution

Understand DNS and WINS, how name resolution works in a DMZ without DNS. Although not a name resolution technology also includes DHCP;

  • Microsoft SharePoint 2007Application creation, security, Sites and subsites, create libraries and basic sites, backup strategies, resilience and fault tolerance, webpart and application deployment across farms, logging and troubleshooting;

  • Microsoft Exchange 2010

Understanding of integration with Exchange mainly SMTP, including mailbox permissions and how to configure email gateways within applications;

  • IP networks

Understand routed networks, WAN implications, IP addressing, subnetting, VLAN’s, IP version 4, static routes, DMZ implications, protocol ports;

  • Microsoft Cluster

Configuration, resource creation, dependencies;

  • Load Balancing

Configure Network Load Balancing. How to load balance a solution, session persistence, session distribution options, understanding of methodology for system design and documentation;

Powershell and basic SQL scripting knowledge required.

Understanding of XML useful for Web Application design and deployment;

  • SAN Storage

Understanding of SAN technology and methodologies, to ensure accurate system design and implementation;

  • Cloud Technologies

Understanding of common Cloud technology services, their risks and limitations, and how they can be integrated with internal systems securely;

  • Web Application design and deployment

Familiarity with the issues and challenges of Web Application delivery,

Understanding of SOAP, WSDL, XML and other protocols and communication methodologies to allow detailed system design and deployment to be carried out;

Integrating the above software and being able to understand the end to end processing within a solution. Working with third party software such as scanning, autonomy etc.

N.B.

All employees or contractors that work on behalf of CenturyLink UK Ltd may be asked to undergo vetting or security clearance based on the work carried out and the requirements of our Clients. It is a condition the successful applicant is able to pass these checks.

  • This position description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

Technical Architect

CenturyLink is a global IT solutions leader that powers the needs of businesses of all sizes through our hybrid IT services including public and private cloud, data centre colocation, managed hosting and network services.

In Europe, we work with leading brands, such as Cancer Research UK, easyJet, Euromoney, G4 Security and Universal Music. Every day we help our clients to deliver agility, innovation and speed to market for their businesses. Every minute they harness the scalability and economics of cloud-based technologies.

An S&P 500 company, CenturyLink is included amongst the Fortune 500 list of America's largest corporations, employing over 48000 people worldwide with operating revenue in excess of 17 billion dollars.

Job Responsibilities:

Location: London (Liverpool Street)

  • Provide the Customer with a dedicated project resource, with responsibility for leading one or more projects as defined by the Customer;

  • Be responsible for understanding, producing and presenting the project Technical Design Document as per the Customer's internal process;

  • Perform a wide range of design consultancy and implementation engagements based on Microsoft Windows, Red Hat Linux, Cloud and Virtualization technologies, related CenturyLink product offerings and infrastructure technologies for customers (80% Design, 20% Implementation);

  • Be a Virtualization & Consolidation SME, assisting with or owning the solution design and ensure it is implemented to meet current and future customer needs and requirements;

  • Execution of Cloud Solutions & Transformation Services projects

  • Design & implement virtualization solutions around either new datacenters from the ground up or within a consolidation/transformation program (e.g. Physical to Virtual transformations/migrations). Solid expertise on VMware products is vital (including, but not only: vSphere, SRM, vCloud Director);

  • Scope and deliver high quality Statement of Works (SOW), RFP responses and other proposal materials to support professional and consulting services activities;

  • Assist on preparation and delivery of presentations and proposals with Account Executives, System Engineers, Consultants and Architects;

  • Successfully lead complex customer projects, bridging between the needs of the customer and the company;

  • Build proof-of-concept environments to showcase technology and integrate into customers’ existing IT infrastructure;

  • work proactively to overcome and mitigate project issues;

  • Some travel may be required through the UK and Europe;

Minimum Qualifications:

  • Good experience of using consultative technical sales approach and engagement styles;

  • Must have worked in a customer facing role;

  • Demonstrable experience in developing and delivering technical design solutions on time and on budget;

  • Previous experience in designing, implementing and administering VMware, SRM, Windows 2003-2012 and/or Linux platforms with associated relevant industry/vendor certifications on Microsoft Windows and/or Red Hat Linux and/or VMware (e.g. MCSE, MCITP, RHCE, VCP);

  • Experience in designing service oriented architecture to fulfill complex business requirements – should be able to design and implement efficient, high quality and cost-effective solutions for Transformation/Migration, Private and Public Cloud Computing ( AWS, Azure ) and Virtualization;

  • Advanced knowledge of networking and storage on Windows/Unix platforms, TCP/IP, multi-homed servers, DNS, DHCP, and connecting via SAN and NAS;

  • Knowledge of x86/x64 server architectures including blade solutions (HP c-Class, Cisco UCS);

  • Strong knowledge & experience of designing, implementing and managing Microsoft Active Directory;

  • Knowledge & experience of designing, implementing and managing 3 or more other Microsoft based infrastructure products/technologies, including Hyper-V, IIS, Exchange, SharePoint, clustering (MSCS), SQL Server, Network Load Balancing, Remote Desktop Services;

  • Good understanding/experience of n-tier application architectures;

  • Strong communication skills (oral, written and presentation);

  • Excellent organisational and interpersonal skills;

  • Must have a proven track record of working with all levels with a customer - should be able to engage at CxO level and convey technical information to a non-technical audience;

  • Must have the ability to produce and present flowing and articulate presentations, to control the flow and delivery of content to diverse audiences at customer meetings and seminars;

  • The ability to lead the delivery of customer focused workshops, showing agility and a capability to be creative.

  • The ability to deliver without a pre-defined customer agenda;

  • The ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability;

  • Demonstrable experience in the IT industry – should be a trusted and respected TDA as well as a technical advisor both to the customer and to his/her peers;

  • Strong security knowledge, including lockdown & hardening, security & group policies;

  • Experience in automated build processes, scripting languages/tools;

  • Knowledge of Visio or other drawing and documentation tools;

Preferred Qualifications:

  • Good knowledge of a vertical commercial environment, e.g. retail, legal, or finance;

  • Exposure to software packaging;

  • Knowledge/exposure to Oracle 10/11/12;

  • Experience with Cisco & Juniper networking;

  • SAN/NAS storage experience (NetApp, EMC, 3par preferred);

  • Experience in working for a managed services provider;

  • Desirable relevant certifications e.g. PRINCE2, ITIL, TOGAF, COBIT, DODAF, SABSA etc;

  • High level knowledge of data centre environmental facilities including power distribution, UPS systems, generators, air handling equipment, cabling and cable management systems, fire suppression, and security;

  • Full UK driving license