CenturyLink Jobshttp://find.centurylink.jobs2012-05-22 07:25:13.104825USATALLAHASSEEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title IP Business Technician Req ID 5992BR Posting Location FL,TALLAHASSEE Business Unit RMG - Southern Region Position Classification Represented Job Description Position Summary: The Business Systems technician sells, installs and maintains all regulated and non-regulated services and equipment offered by CenturyTel including, but not limited to, key systems, PBX, voice mail, and Centrex services (VoIP Technologies), as well as other data and hi-speed internet services to business customers. Functions as a critical point of contact for customer in team sales program with business services counterpart and provides consultative advice to customers with technical questions relating to their total communication needs. Responsibilities: * Install, maintain and relocate all types of systems and services within our product line: including, but not limited to: Key, PBX, Voice Mail, Centrex, or data/broadband services. * Test and repair all systems and services using the proper test equipment. * Work closely with business customers and the Sales Department to ensure proper installation and maintenance of service and equipment, and to match customer needs and demands with Century Tel product and service solutions, as well as providing information and specifications for quotes. * Install and maintain data services and all associated equipment. * Maintain an expert knowledge level of all types of services and systems offered. * Responsible for all repair and returns of equipment and services maintained. * Conduct professional training and instruction for customers on their new systems and services. * Maintain technical proficiency on all services and systems in CenturyTel’s product line, including successful completion of any required technical certification or training. * Design system configurations, software, and hardware for customer; provide this information to team counterpart for pricing and administration. * Maintain inventory of Key/PBX spare parts, etc. May also order equipment, generate material requisitions, repair/return, DESMARS and material received reports. * Monitor competitive activity in assigned area and relay critical information to management and Region Marketing Department for further action. * Actively participate and support all marketing activities. * Conduct effective and courteous communication wth customers and other employees. * Participate in the Sales “Take the Lead” program. Assist the Sales Department with quotes and meeting with customers and sales to procure sale of CenturyLink products and services. * Responsible for working installation and repair on a daily basis * Must be able to relate well with customers, employees and other department personnel. * Install and maintain intra-company voice and data solutions and wiring networks. * May perform internet troubleshooting for both residential and business customers. * Assist other technical personnel in the performance of their duties when requested. * Observe all safety rules and regulations. * Perform assigned work independently. * Assume all other duties as assigned. The selection process will be governed in accordance with the local collective bargaining agreement. Closing date for the submission of bids is: May 29, 2012 The selection process will be governed in accordance with the local collective bargaining agreement.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Job Requirements Basic Qualifications: * Associate’s degree in electronics, or the equivalent in training and experience. * Minimum five (5) years’ experience in the following areas or any combination: Installation and maintenance of Key and PBX systems as well as telephone electronics and data systems; Installation and maintenance of DSL and Internet service; Installation and maintenance of access lines; Other relevant technical electronics experience or equivalency. * Minimum two (2) years’ experience with personal computers and computer networking applications. * Previous experience operating various maintenance equipment such as multimeters, line test equipment, special circuit test equipment, voltage and ohm meter, side kick test units, and other hand and power tools. * Technical proficiency to perform the specific work requirements of the job in the particular location. * Ability to obtain and maintain certifications for PBX, VoIP, and Key system communications equipment for installation and maintenance and for other required certifications for new and emerging technologies. * Working knowledge of all associated test equipment used to test and repair all systems and services. * Ability to use laptop PC for troubleshooting systems and maintaining customer record files and critical administrative needs. * Ability to meet the public, make sales calls, conduct seminars, and make presentations to customers. * Above average written and oral communication skills. * Ability to travel overnight as necessary for business requirements and training. * Ability to respond to after hour call-outs, be on stand-by, work overtime, shift, weekends, and holidays as required. * Ability to lift heavy objects as required. * Ability to safely climb poles and use ladders. * Possession of a valid Florida driver’s license. Ability to safely operate company vehicles and equipment, and maintain a safe driving record. * Experience selling, bidding, and interacting with customers; and/or excellent performance in sales incentive programs. * Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner. * Ability to distinguish colors on facilities. Must know the telephone industry standard color code. * Ability to maintain an excellent attendance record.Preferred Qualifications: * Current CCNT, A+, Network+, CCNA, Cisco, Avaya or VoIP certifications. * Nortel and Mitel business system certifications. * Contact Center, Call Pilot, SIP Trunking, and IP Peer Networking. * Experience with VoIP, Ethernet, broadband networks, IP fundamentals, fiber optic training, and other new and emerging technologies including Prism * MS Office experience (Word, Excel, PowerPoint, Visio). * Significant experience selling communications equipment and services. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-18 20:44:07United StatesCenturyLinkFlorida5992BRFLTALLAHASSEE, FL28803482http://find.centurylink.jobs/xml/28803482/jobUSAWINTER PARKEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Network Engineer II Req ID 5963BR Posting Location FL,WINTER PARK Business Unit Network Operations Position Classification Management Job Description CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink also is recognized as a leader in the network services market by key technology industry analyst firms, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises through Savvis, a CenturyLink company. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visitwww.centurylink.com.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Job Responsibilities: * The main focus of this position is to create/maintain production support for applications used by our primary user groups around network services impacting our external customers. * The primary support will include web tools, scripts, data analysis and reporting in support of user groups involved in Service Delivery, provisioning and activation operations. * This position works extensively with the business operations groups as well as with other support personnel and developers for upstream and downstream systems to problem solve issues for end users of the applications and other systems in service to our external customers. * The supported applications and tools promote efficiency, stability, reliability, and data flow through applications through proactive activities, identifying and analyzing potential improvements toward those ends. * This position requires a unique/specific skill set of programming/analytical skills as well as knowledge of DSL/HSI, MOE, Ethernet, ATM network services and Network Operations. * Other projects involving Oracle and Web development may be assigned. * This position will involve working closely with other members of the NSM Staff to provide technical direction and support. Basic Job Qualifications: * Bachelors Degree in Computer Science or related discipline plus 5 years related experience or equivalent combination of education and experience. * Verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience. * Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis. * Proven collaborative skills in reaching a team approach to accomplishing work. * Ability to organize and prioritize multiple tasks and meet deadlines. * Proven ability to work in a customer service oriented organization, with working knowledge of Agile development methodologies * Experience using Computer Systems (Skills required include: UNIX, Windows, SQL and shell scripting, as well as the following: Oracle, Perl, C# (.Net), XML, Java, DB/2. * Experience using Windows-based applications including word processing, spreadsheet, and work flow and database software. * Excellent negotiating and persuasive skills * Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions. * Demonstrates high personal work standards. * Embraces change, inspires trust, communicates in all directions and a continuous learner * Has a track record as a self starter with the ability to work well with minimal direction and the discipline to meet deadlines on time. Preferred Job Qualifications: * Familiarity with Network Services applications, user groups or their processes and previous experience with the ISYS, MetaSolv and CIRAS databases and/or DSL/HSI provisioning. * Knowledge of development methodologies and ITIL/SDLC principles. * Knowledge of the ATM, Frame Relay and MOE networks. * Knowledge of ISYS, MetaSolv, and CIRAS will be a significant asset * Recent background in Telecommunications Operations Other Job Requirements: * Must be able to prioritize multiple projects and perform under pressure. * Must negotiate timeframes for completion and meet critical deadlines. * Must be willing and able to work with other coworkers to complete job assignments. * Successful completion and passage of all applicable employment testing and interview. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-17 19:48:51United StatesCenturyLinkFlorida5963BRFLWINTER PARK, FL28766653http://find.centurylink.jobs/xml/28766653/jobUSACLERMONTEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Customer Service Technician II Req ID 5976BR Posting Location FL,CLERMONT Business Unit RMG - Southern Region Position Classification Represented Job Description We have an immediate opening for a Service Technician to install telephone plant facilities, switched digital television, and high-speed internet at customer premises according to specifications directed and established by CenturyLink procedures. Also to maintain, expand, replace and repair all plant facilities and subscriber apparatus required to provide service to customers. This position interacts directly with CenturyLink customers. The selection process will be governed in accordance with the local collective bargaining agreement. The closing date for submission of bids is: April 19, 2012 Job responsibilities include, but are not limited to: * Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. * Perform maintenance and repair on outside plant facilities. * Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). * Locate buried telephone cables. * Observe all safety rules and regulations. * Assist other Technical personnel in the performance of their duties when requested. * Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers. * Actively support sales and marketing related activities. * Assume all other duties as assigned Job Requirements BASIC QUALIFICATIONS * Education: High School Diploma or GED. * Three (3) years of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; switched digital television; High Speed Internet; station equipment. * manhole/paper cable experience with knowledge of how to troubleshoot using the proper test equipment. * Prior experience in a customer facing or customer service operation. * Ability to visually identify all colors used in telephone cable. * Working knowledge of PC’s, including basic computer operational tasks. * Possession of a valid driver’s license, with proven ability e to safely operate company vehicles and equipment, and maintain a safe driving record. * Ability to safely use hooks, ladders, bucket trucks; and to climb poles. * Ability to handle 28-foot extension ladders (up to 75 lbs) and manhole covers (up to 150 lbs). * Ability to work in confined spaces. * Ability to work outside in all weather conditions and at various hours of the day/night. * Ability to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required. * Ability to travel overnight as necessary for business requirements and training. * Strong interpersonal communication skills for communicating CenturyLink’s products and services to customersPREFERRED QUALIFICATIONS: * CCNT, CCNA, Network+, or A+ Certifications. * Training on basic IT and network fundamentals. * Experience in Outside Plant functions. * Experience or training in how to read and interpret outside and subscriber plant facility records. * Internet protocol telephony exposure. * Electronics training or experience that demonstrates knowledge of AC/DC theory. * Knowledge of analog and digital transmission. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-17 19:48:51United StatesCenturyLinkFlorida5976BRFLCLERMONT, FL28766652http://find.centurylink.jobs/xml/28766652/jobUSAEUSTISEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title Central Office Technician Req ID 5973BR Posting Location FL,EUSTIS Business Unit RMG - Southern Region Position Classification Represented Job Description Responsible for the provisioning and maintenance of Central Office circuitry including, but not limited to subscriber loop carrier systems, DSL, POTS, digital and optical muxes.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Repair and maintain central office, special circuits and pair gain equipment primarily working outdoors doing equipment and battery routines and maintenance. Significant daily travel between Eustis, Tavares and Mt Dora will be required. * Responsible for keeping the diesel back up generators in optimum condition. * Change oil, antifreeze and maintain diesel generators. In addition, you will work extensively with AC/DC systems, switches and power monitors. A strong background in electrical and mechanical skills * Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices. * Updates work and maintenance logs through WFA, Word.docs and FOMS databases. * Plans jobs and determines materials and resources needed to complete tasks. * Reviews and interprets work orders, wiring lists, wiring diagrams, and equipment drawings and follows standard practices in the performance of job duties. * Utilizes knowledge of general input and analysis of ESS translations. * Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, DMS 100, Ericcson, Electronic Data Switching, etc), uses various types of testing devices, e.g. volt-ohm meters, spectrum analyzer, digital communications, data analyzers, etc. * Works varying shifts and hours including possible mandatory overtime, and/or mandatory rotating callouts, weekends and holidays. * Keeps work team and managers informed of status on work tasks, projects, and problems or obstacles. * The selection process will be governed in accordance with the local collective bargaining agreement. Job Requirements Basic Qualifications: * Associates Degree in Electronics or minimum of two (2) years digital CO experience; or completed a minimum of 12 college credit hours of job related courses in computer science or electronics * Working knowledge of DMS 10, DMS 100, Equal Access, Sonet and at least three of the following Digital Loop Carrier/DSLAM equipment (UMC1K, DISC*S, Calix C7, SLC-5, SSCOR, DMS 1 Urban, OPM, Adtran TA3000,TA1148, TA1248, Lucent Stingers) * Valid driver’s license and acceptable driving record * Accept call-outs and overtime as condition of employment; willing to work rotating schedules and weekends; good attendance, work and safety record * Physically able to perform mechanical work (climb/work from ladders) and lift a minimum of 75 lbs and may be required to work in a CEV * Knowledgeable in the installation and maintenance of Special Services circuits * Read and interpret equipment circuit schematics * Perform transmission and noise measurements and make corrective adjustments to equipment * Interpret work prints, Service Orders and drawings; work from oral or written instructions, plan work and work without direct supervision and repair technical problems with minimum supervision * Working knowledge of power system and its operations, digital data communication, long loop line treatment, carrier and span line maintenance, CO “Controlled Maintenance” procedures and records, and fiber optics and terminal equipment * Proficient computer skills to include the use of Microsoft products, electronic mail, keyboard commands and ability to navigate the Internet * Must have successfully completed basic electronics certification/training or possess direct documented equivalent work experience and have the ability to visually identify all colors used in telecom equipment. * Ability to successfully complete assigned central office equipment training. * Working knowledge of or 6-12 months experience in trouble shooting or maintaining pair gain equipment. * Working knowledge of or 6-12 months experience in maintaining Nortel DMS100 switch equipment. * Ability to understand and maintain AC/DC electrical systems including closed cell battery strings, electric fans, gas and diesel generators and system grounding requirements. * Working knowledge of span lines and repeater routes that feed pair gain devices. * Self motivated candidate willing and able to work overtime and callout hours as needed for service recovery. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-17 19:47:34United StatesCenturyLinkFlorida5973BRFLEUSTIS, FL28766631http://find.centurylink.jobs/xml/28766631/jobUSAPORT CHARLOTTEEEO Statement CenturyLink is proud to be an Equal Opportunity Employer.  We value diversity and maintain a drug-free workplace.  Any offer of employment is contingent upon the results of a pre-employment drug test and background check. Title RETAIL SALES CONSULTANT Req ID 5935BR Posting Location FL,PORT CHARLOTTE Business Unit RMG - Southern Region Position Classification Management Job Description The Retail Sales Consultant is responsible for interacting with individual residential and small business customers, either in person or by telephone, for the purpose of collecting, posting, depositing and reconciling customer payments received by the customer care location including pay stations, night deposit boxes, pay telephones or other sources as necessary. In addition, this position will provide service to customers by means of processing service requests, billing issue resolution and sales of new products and services. Generate revenue by promoting, demonstrating and selling features, products and services to new and existing accounts. Location: Port Charlotte, FL Responsibilities: Interact with customers in person or by telephone to process orders for new installations, disconnections, moves, adds, long distance carrier changes, customer record maintenance, and other telephone service arrangement. Complete and process service orders as needed to ensure timely installation or service for the customer. Sell products and services to customers coming into the customer care location and provide information on products to meet their current and future requirements. Meet assigned goals for sales, quality assurance and other performance goals and quotas as assigned. Receive customer payments for current or future service billings in the form of cash, personal checks, or credit /debit cards. Update the Customer Service Database system for billing address corrections or other information as needed to ensure accurate and up-to-date records. Respond to customer requests for information regarding billing. Answer service or billing questions and resolve issues regarding local telephone service. Utilize appropriate judgment and follow Company policies when applying billing adjustments to ensure customer satisfaction. Keep abreast of and adhere to CenturyLink’s service offerings, promotions, policies and procedures. Post payments received from walk-in customers, night drop boxes, post office, pay station, pay phones or other sources in the appropriate database system Balance cash drawers, prepare bank deposit and other sources. Forward daily cash balancing worksheets to the appropriate location for recording and processing following established Company policies and procedures. Perform monthly cash reconciliation's and work with the corporate offices to resolve any identified cash discrepancies. Demonstrate telephone services, equipment, accessories, or Internet service displays featured in the customer care location as time allows. Explain what our services do and guide customers in exploring and test-driving services to help them discover the best ones for them. Document and maintain appropriate customer documentation as necessary. Process service orders for miscellaneous changes such as PIC changes, optional calling features, service additions or deletions, etc. Provide high-level trouble-shooting for customers with repair issues. Facilitate scheduling repair appointments as necessary. Provide Company forms and other supplies to pay station collection sites to ensure the appropriate forms are available at the payment location. Make changes in the Customer Service Database system for billing address corrections or other information as needed. The non-essential functions below are representative of other duties that may be performed by this position as time permits. Incumbents may be required to perform any combination or all of these non-essential functions. Open, sort and distribute mail. Monitor and maintain inventory levels of office supplies for department use. Initiate purchase orders as necessary to meet office supply requirements. Prepare, process and track requisitions and purchase orders using the Envision database system which may also include entering, receiving and shipping. Enter employee time into the Envision database system to include hours charged to a specific Work Order or Service Request. Enter data into electronic database systems as required to maintain logs and records of department activities. Perform special projects or other duties as assigned. Job Requirements: High school diploma or GED. Minimum one year customer service or general office experience or the equivalent in training and experience. Working knowledge of mainframe and personal computers and related software to include database applications, word processing and spreadsheets. Good verbal and interpersonal communication skills to interact with customers and company personnel in a professional manner. Preferred Qualifications: Experience in telecommunications customer service. Experience handling cash payments and balancing a cash drawer. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.2012-05-15 19:12:47United StatesCenturyLinkFlorida5935BRFLPORT CHARLOTTE, FL28706133http://find.centurylink.jobs/xml/28706133/jobUSATALLAHASSEETitle ACCOUNT CONSULTANT Req ID 5901BR Posting Location FL,TALLAHASSEE NC,WAKE FOREST Business Unit RMG Business Sales & Care Position Classification Management Job Description The primary responsibility of the Account Consultant (AC) is the sales support and service delivery for complex communication solutions for major account customers. The AC assists in identifying and executing account strategy for existing accounts, with a focus on continuous improvement of the customer experience during the order implementation experience and by providing an excellent level of support of all retention, inventory, contract, and billing management responsibilities. In this position the AC will be engaged in the RFP/RFI process. Their role is gathering inventory and pricing information and providing responses to questions regarding billing, contract management, and order implementation processes and policies. This is a customer-facing position. The AC will schedule, plan and participate in customer-site based appointments as well as participate in appointments led by the sales rep. The AC works independently in the execution of documented roles and responsibilities. The AC will often escalate proactively within interdependent departments to accomplish assigned responsibilities. The AC experience allows them to act as a consultant to the customer and as a customer advocate to sales, sales engineering and product management when providing complex or out- of- the box customer solutions. The AC will be conversant in all CenturyLink products and able to identify potential opportunities for new business and upgrades, generate customer interest, and make the appropriate referral to the Strategic Account Manager Job Responsibilities: · Manages large and/or complex projects independently or in a cooperative effort with the assigned Project Manager, Service Delivery Coordinator (SDC), or Technical Project Coordinator (TPC) as applicable. As part of the customer base management skills, the AC will have strong negotiation, problem-solving, conflict/trouble resolution, communication, and presentation skills · Acts as a Subject Matter Expert (SME) in multiple products (including advanced service features and complex products) order processing, systems, contracts, retention, complex pricing and billing mediums. Will sometimes require assistance to plan and execute complex projects · Completes service orders in a legible, accurate and timely manner · Interacts effectively as a team member within a major account team organization to support sales objectives · Makes accurate and timely decisions based on customer needs and business requirements · Develops, maintains and manages customer relationships from the operational to executive levels throughout the organization · Contributes to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition · Represents CenturyLink to multiple departments and levels within the customer account by understanding how Qwest’s products meet their goals Basic Qualifications 3+ years of experience and/or technical knowledge in network services (i.e. private line (copper and fiber), local exchange/trunking, Switched and dedicated long distance, VoIP, WAN iQ, Frame Relay, ATM, Centrex, SHNS, etc.) · 5 years+ experience in a sales/support customer facing role · Strong support skills in customer base management and customer relationship building at various levels, and has proficiency in performing customer needs analysis · Ability to interact effectively with clients, face-to-face and remotely · Ability to negotiate timelines and resources, internally and externally · Strong interpersonal communication, customer service, account relationship, time management, organizational and negotiating skills · Ability to work independently as well as in a team environment · Proficiency with MS Office (Excel, Word) · A valid drivers license and satisfactory driving record · Strong problem-solving skills, especially when dealing with incomplete or conflicting information · Ability to assess customer needs and desires and suggest solutions and alternatives; this may involve product offerings, or improved ways of conducting business between CenturyLink and the customer · Experience and/or technical knowledge in Network ordering, billing and provisioning processes and systems Preferred Qualifications Preferred Qualifications Knowledge of CenturyLink products, e.g., Voice, Data, IP, VPN, Web Hosting, and CPE · Experience and knowledge of systems, databases, applications such as BOSS, SOPAD, ORION, CASPER, EFLOW, FRSR, IABS, WFA, TIRKS, Premise, QControl, Qcentral or other types of systems · BS/BA in Business, Liberal Arts or 5 years equivalent experience · Experience with pivot table creation and management is helpful, not required Job Requirements2012-05-12 19:55:31United StatesCenturyLinkFlorida5901BRFLTALLAHASSEE, FL28658740http://find.centurylink.jobs/xml/28658740/job